Planet Fitness

Planet Fitness Lake ForestI was a member of this gym for about 6 months. I noticed a few months in that I was being overcharged ($40.03) each month when my membership rate for the PF Black Card Plus membership is only $24.99.I contacted PF support and they let me know they cannot help because it is a franchised business. I emailed the specific gym and could not cancel online or get refunds because I’d need to sign in person.I went in to the gym today and showed the staff member my recurring $40.03 charges and my membership page in my app showing that I should be paying $24.99. He let me know that this happens because when initially entering my payment information, some typo or error occurred and the system went ahead and charged my backup payment along with a late fee.There was no email to let me know that my backup payment was being used, nor that there was a late fee being assessed.The staff member confirmed that it happens all the time and gym members don’t get notified about this issue but need to go to the front desk at the gym when they see that they’ve been overcharged to get their payment corrected.I kindly asked if there was anything I could do to get a partial refund and he said no.It’s a bad customer experience so I wanted to let others know to keep an eye out and go to the front desk right away if the payments are off. Don’t bother with PF Corp.PS. Gross water puddles in the women’s showers and doesn’t drain.

Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around at our Planet!

Disappointed

This gym is clean a employee are very nice they have a massage machines too they are good a the price of this gym is good I enjoy

For the others like me who enjoy our early workouts, have been notified that the Monday through Friday hours are changing from 24 hours to 5am. This makes Planet Fitness just like the other gyms. Joined because of the early hours, so disappointed in this “corporate decision” Will have to decide if worth it or change gyms…probably changeUPDATE, August 7, 2023How long does it take to fix a broken machine? Seated elliptical has been broken for over 2 weeks and hasn’t been repaired?? It’s a popular machine so I go early to use, because of a disability it helps. And there is only one in the gym, why is that? Owner: you need to repair your broken machines in a more timely manner!

Thanks for being part of our Judgement Free Zone! And thanks for the five stars! Awesome members like you are the reason we do what we do. Have a great day, and we'll see you around at our Planet!

Best investment yet I’ve made on myself. ☀️ I love the machines everything I 100% recommended the black card! The staff here is amazing to. Very nice people. I feel comfortable at all times.

Big open gym and tons of treadmills. Only five upright bikes but I've never had an issue getting on one. Only been mornings MWF and the crowd level is low.

Reason not a 5 star is the change of time. We joined awhile back not just because of the great price and convenience, but mainly because it was 24hrs. And it got us motivated to work out early in the morning. Once it changed we just really don't go. Geting up by 4am to work out before going to work at 530 was so energizing and had us in a great mood as we started our day.If only you change the weekday mornings to 4am instead of 5am you would have one happy customer ,if not more because there was always people there at that time.. just one hour change PLEASE! 🙏

It's awesome