Planet Fitness

While the gym itself was amazing the one time I went I had issues with the billing and never went back, I signed up for a free month trial and not even a week after I signed up I was charged when I called to speak to the manager they said he was gone but I was charged cause they always charge on the 18th it was like they weren’t listening, I called every day for a week then I just had my bank reverse the charge and haven’t been back it’s sad cause I really liked the gym itself.

Lake Wales is our home gym but they've been closed since storm. The Lakeland South is a great gym, clean , & wonderful staff.

Had to downgrade my membership due to changes with work and Steven was efficient, professional and kind. It was quick and easy and he was a pleasure to deal with. Very impressed!

Should keep it cleaner not bad but room for improvement. Furniture on equipment sometimes worn and torn. Not a bad place just room for improvement.

they always have the ppl vacuum in the middle of the afternoon and it’s loud and obnoxious when we r all trying to work out. it’s something that should be done while closing not in the middle of the day near all the weights that are being used. don’t understand why necessary

My first time in a planet fitness. Came as a guest.. Didn't know they didn't have free bar squat racks, all smith machines. Couldn't have my backpack with me, which had workout accessories I use.

My wife called up there and spoke with a manager names Steven. She needed to get her card refunded and cancel our membership. He talked over her called her names and hung up on her. I would say worst customer service ever. However, I wouldn't even csll what he did customer service at all. He was extremely rude and if this is the type of people they promote. Then planet fitness is in trouble.

I would give 0 stars if I could. The staff are very unprofessional. This planet fitness is NOT SAFE FOR WOMEN OR GIRLS AT ALL. The patrons can record other gym goers without their permission, and record women as well. The staff is dismissive when concerns were brought up about recording people without their consent. The staff being very young boys who were unprofessional and immature. Strongly suggest WOMEN AND GIRLS AVOID THIS PLANET FITNESS AT ALL COSTS.

Worker Caleb is very rude, called me and my guest stupid. Also confessed employees do not do their job correctly. Planet fitness is known for “judgement free zone & friendly environment”, Caleb does not meet those expectations with him calling names to members. As Caleb said, “someone hasn’t been doing their job correctly”, imagine the equipment that the employees should check thoroughly for the safety of the members. Lack of friendliness, safety issues due to employees not doing job correctly. Highly do not recommend this Planet Fitness unless you like getting called names or risking your safety.

My husband has an account. He used my bank info by mistake and when we tried to resolve this, the manager Steven was rude and unprofessional. He continuously interrupted and talked over me and even went as far as hanging up on me. When I called back he laughed at me and told me to call the cops and file fraud against my husband for a simple misunderstanding. This gym has the worst customer service ever. I wish I could submit a claim to the BBB regarding the terrible customer service and continued lies regarding the billing however they are not BBB accredited.