Crunch Fitness - Lawrence

the most unprofessional and sketchy gym i’ve ever been a member of. i was charged twice for my annual fee of $72.11, i called and talked on the phone with an associate named jazmin that stated i would receive my refund in 2-3 days as well as a couple months free of charge. after not receiving my money back in those days, i went in to talk to someone in person. i was directed to talk to the “general manager” albert and he had told me that nobody had started the refund process for me and that it would take an additional 2 weeks to get my refund as well as only 1 month for free. again, i waited patiently to receive my refund and still nothing. i called after waiting 2 weeks to find out what was going on and i was told the manager was “in meetings until 3 or 4”… you can guess it! i never got a call back. i called once more the day after to see what excuse they had and was hung up on and they wouldn’t pick up the phone when i tried to call again. after realizing they don’t care if i get my money back or not, i had to go through my bank to get my own money back for THEIR MESS UP. this is the most sketchy company i’ve EVER dealt with and after getting my my next month for free i will absolutely be canceling my membership. it’s always wayyyy too crowded and hot anyways. THERES BETTER GYMS IN LAWRENCE!

Customer service is not great. I went in last Saturday to help my daughter sign up and got the “I’m bothering” them attitude at the front desk. Nothing resolved and we didn’t sign up because they couldn’t answer a couple question. We said we would try again early next week. Well, today, I called and the general manager in training gave me the big “sigh” over the phone and continued to help another customer while on the phone.

I was a member here for 11 months. During this time the men’s showers were never fixed. The doors do not close properly and there is no shelving to put items on while showering. I joined planet fitness specifically because of this. I have put in a complaint with the health department as well. This place is total garbage and needs to be shut down.

Overall I like this gym but it's lacking in cleanliness. The restrooms are filthy. I also never see people clean off the equipment once they're done using it and the paper towels the gym has to clean are horrible.Also, when I signed up I never got a tour, so I felt a little lost when I started going there. For $35/mo I really did expect more.

Avoid this gym at all costs! They are constantly offering deals on membership but it’s a distraction from how much it really costs month to month. They also make it a nightmare to cancel your membership. I’m cancelling my membership at the end of July because I’m moving to a city that doesn’t have this gym and they are charging me for September as well because “it’s company policy laid out in the contract”. The facilities may be nice but this place is a total money grab.Incredibly disappointed in Crunch’s management for how they handled this issue. There is no communication over how the membership works. A pamphlet with the payment process and cancellation policies would save you a lot of trouble down the road with future customers.

They kept charging me 3 months after I tried to cancel and they said they can't do anything about it. What a joke of customer service.Would not recommend if you don't like to waste money.

Everyone here is serious about fitness and they offer physical trainers to help you meet your goals whatever they may be. They also offer daycare so moms can workout even if they don’t have a sitter! Can’t wait to take the classes they offer.

PT Staff and workers are very friendly and equipment is great quality. I have been a Crunch Member since 2020 and and feel it’s one of the best gyms I’ve been to.However I wanted to address a concern I have. I amvery putoff by a worker named Albert. Unfortunately it seems like even to a loyal regular, he is quite rude and it makes the environment feel hostile and judgement. From my understanding, he is a manager. I don’t think this behavior instills confidence that employees are treated well. I’m a customer but I care that workers are treated well.I do not like naming people but his demeanor is to be frank, non-welcoming, condescending and hostile. I hope this can be addressed, as it adds a negative black-mark to an otherwise great establishment full of genuinely kind people.

Trash I signed up online and never read that it was mandatory 2 months plus the annual fee and now that I'm trying to cancel I gotta go in or send a letter can't do it over the phone. The issue is the fact that I'm 2 hours away

I have spoken with the GM at this location twice doing the required steps to resign my membership. Over the course of three wks this same GM has failed to follow through with his promise to cancel my membership and I am continuing pay for this membership. Horrible customer service and horrible employees.GM at Lawrence also refused to give me a name and number for his supervisor. What a scam.