Texas Family Fitness in The Colony offers a well-maintained gym experience with updated equipment and friendly staff. The gym is especially clean, and the membership is affordable, making it a preferred option for many locals. With flexible membership plans and a welcoming atmosphere, this gym helps maintain a family-friendly environment that's focused on fitness.
However, there are numerous complaints about billing issues and poor customer service. Some members have reportedly been charged fees even after attempting to cancel their memberships, leading to significant financial and legal troubles. The gym’s cleanliness in certain areas like mats and toys for kids has also been questioned by some customers.
Pros:
- Clean and well-maintained facilities.
- Affordable membership plans.
- Friendly and helpful staff.
- Updated and modern equipment.
- Not too crowded during off-peak hours.
- Easy trial pass process.
- Personalized training options available.
- Convenient location in Colony Marketplace.
- Flexible membership plans.
Cons:
- Multiple complaints about billing issues.
- Poor customer service regarding cancellations.
- Cleanliness of certain areas needs improvement.
Location / Contact
- Address: 5000 Main St #50, The Colony, TX 75056, United States
- Phone:+1 214-469-2210
- Website:texasfamilyfitness.com
Rating Stats
Reviews (14)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.0-star.
This business has 14 reviews.
The address is: 5000 Main St #50, The Colony, TX 75056, United States .
The contact number is +1 214-469-2210
This service is listed under Gym .
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Luke
10 months ago
Went here today for my first time as a trial pass. This place rocks! I’ve been to many different gyms and this one was terrific.The process of being able to workout at gyms for a trial usually is a lengthy process to sign up. This gym there literally wasn’t anything like that when I arrived. I asked if I could workout and the person at the front desk said sure.I really enjoyed the equipment they had available as well. The classic pins to put into the holes in the plates is officially dead. Here they offer easy to use switches to add or decrease the weight which made it a breeze.Texas Family Fitness deserves your business!
Annie Hernandez
10 months ago
Enjoyable Gym Experience with Friendly StaffHad a great time trying out this gym! Andrew at the front desk was super friendly, making me feel welcome. The gym has good equipment, it's clean, and the staff is awesome. Definitely recommend it!
Seleste Anzaldua
10 months ago
Texas Family Fitness, The Colony, is one of the best locations I’ve been to!The staff are very welcoming and personable.They’re knowledgable about their DotFIT products, which have been quite beneficial for me.This gym is exceptionally clean, the memberships are affordable and the people there truly make you feel like family!
Joshua Salinas
10 months ago
I have been going to this jump for 5 months now and it has completely changed my lifestyle. The trainers have set me on a path to help me achieve my personal goals. The staff is always super friendly and there to help!
Jennifer M
10 months ago
Love this place! We went from coach potatoes to the whole family are in the gym 5 days a week. They offer assistance in workouts and modifications to fit your level of health. Just go for it, you won’t regret it!
Brittany McCrary
10 months ago
Now that they’ve renovated this location & updated the equipment this is the go to place for all of your workout needs!
Robert Maszk
11 months ago
Ryan Blake Ryan was great and very knowledgeable about the training and focused on each my wife and i goals. We both had different experiences with our physical health and he was patient and carefully made a lot lab for each of us to follow to our finess plan to tailor make our fitness program with coaching and physical therapy for my husband too,
Larkin Frazier
11 months ago
Texas Family Fitness provides one of the cleanest and nicest workout facilities in the metroplex. Their equipment is well maintained and they offer a good ratio of weights and cardio machines. Not too crowded after 7 pm most days and Saturday afternoons are perfect to enjoy the gym with a very minimal crowd.
Erol Ozturk (erock)
11 months ago
Avoid this place at all costs. They will keep billing your card even after you cancel. I cancelled my membership and instead they’re saying I froze it. They also told me the 4 personal training sessions I was talked into doing would be $124 total. I repeated myself to them to ensure that this would not be a re occurring charge and yet they’ve billed me again for the $124. Even though I cancelled they don’t show you the actual form they just ask you to sign and then they take the signature and apply it to any document they so choose.
dankcurls
1 year ago
This gym put me into collections after my husband went in person to close our accounts months ago, his account was cancelled but mine never was even though they are connected and my husband told the person at the desk that, also we had to cancel because our Son contracted RSV from our last visits there and he had to be hospitalized and put on a breathing machine, Don’t know how often they clean the mats or toys there, but frankly not enough. Also customer service is very rude, would train your employees how to be more friendly and people oriented and maybe sanitize the gym better.