Genesis Health Clubs - O Street

I started going to the Silver Sneakers classes and I love it. It is so much fun! Ashley is an excellent instructor she made me feel so comfortable. The gym is full of friendly staff willing to help. The gym is very clean and organized. Very pleased!

I signed up with them a year ago and within two weeks they canceled my membership. This happened because the staff had no idea what they were doing. I then had to reset up my account with them. It took over a month to get things straightened out.The next issue happened a couple month’s later. The gym became so packed that I was hardly able to get a good workout in during my limited free time.In about March I canceled my membership with the gym because I had very limited free time and the gym was packed every night. I spoke with a person up front and explained to them why I was canceling my membership. They told me that if there was any issues they would have a manager call me the next day.A couple months later I finally heard back from the manager and she told me my membership was past due. I explained the situation to her and pointed out how my membership had been canceled before even though I had already paid for that month. The manager told me she would look into it and then call me back. About a month went by and their corporate called me telling me that I owed them. I explained the situation to her and she said that she would look into it then call me back. Since then they have kept repeating the same process over and over. Every time I point out that there has been previous issues on my account so the problem must be on their side.Finally today their corporate called me and we had the same conversation again. She just kept repeating herself when I explained how the issue must be on their side. The lady I spoke with then lost control of herself told me that I don’t know what I am talking about then hung up immediately after finishing her sentence. I have never talked to someone with so little self control. Very unprofessional.

While the gym and staff generally have alot to offer I'd say overall I've had a great experience up until recently. I've been a member for almost two years now and upon experiencing some financial challenges and covid resurgences I would cancel my membership after the contract period. It has been 3-4 months since I cancelled and I'm still being charged. I've been fed nothing but lies from the billing department in terms of my charges and I've been steady on reaching out.

I’ve been going here for 4+ years and this gym is such an inviting atmosphere. Never have I had any issues. My kids love the daycare peeps too! 🦋 …

This is a an amazing place to belong to! Staff is super friendly. iWork with personal trainer Chris Casper who is extreme oh friendly knowledgeable and a great person to help you reach all your goals. If you haven’t already give O street genesis a try!!

I had an awesome cycle class at Genesis tonight! Even though there was 14.5 inches of snow, one of their cycle Instructors (Alvin) walked a cool 3 miles to teach his 5:30pm group class!!! You need instructors that show up for YOU because they want to, not because they have to. Thank you for the great cycle workout Alvin!

Great place to workout. One problem; the hours. I moved here from NYC and EVERY gym is open 24/7 in NY. I miss being able to go when I get off work (11pm). Other than the hours, it’s great!

I've been working out here for a couple years. Their trainer, Chris Casper is extremely friendly, knowledgeable and genuinely cares about his clients. I have been his client for 4 months and when I had to pause personal training for a month, he was still checking in on me; making sure I was on track; and holding me accountable. Highly recommend Chris!

I love my gym! Chris Casper is the fitness manager and my personal trainer. I worked with him in 2019 before I got married and then after I had my baby in 2020. I’ve crushed my goals with him both times! He really takes the time to get to know you and your goals. He’s strategic in planning workouts customized for you! He’s always encouraging and is a lot of fun! Communication with your trainer is key and Chris is phenomenal when it comes to answering questions and replying back in a timely manner. The other staff members are great and friendly as well! They offer tons of classes too!

I like the layout and the laid back professionalism of this location's team. They are more than willing to help you out when you have a question. They are friendly and helpful in all ways imagined! It sounds from over other comments on other review sites that they had a change in management which I think is what sets them apart from the other locations now! The reviews received in the past are no longer an issue that I have experienced with this location. Definitely recommend using this location if you don't yet!