Crunch Fitness - Dixie offers a robust gym experience with 24/7 access in the Dixie Manor Shopping Center, Louisville. The gym features a variety of equipment, including specialty machines and free weights, and provides amenities like personal training, daycare, tanning beds, and hydro massage. Customers appreciate the positive atmosphere, motivational staff, and comprehensive fitness classes. Personal trainers like Daniel, Nate, and Cora receive high praises for their expertise and supportive nature.
However, members have raised concerns about upkeep and cleanliness. Reports highlight issues with broken equipment, inconsistent cleaning, and poor management. Cancellation and billing issues further mar customer experiences. Despite these drawbacks, many members stay loyal due to the supportive community and excellent training staff.
Pros:
- Open 24/7, providing flexibility.
- Wide variety of equipment.
- Friendly and motivational staff.
- Excellent personal trainers.
- Offers daycare services.
- Includes additional amenities like tanning and hydro massage.
- Positive and welcoming atmosphere.
- Available fitness classes.
- Affordable membership options.
Cons:
- Inconsistent cleanliness and maintenance.
- Issues with billing and membership cancellation.
- Sometimes overcrowded.
Location / Contact
- Address: 6801 Dixie Hwy, Louisville, KY 40258, United States
- Phone:+1 502-890-1348
- Email:[email protected]
- Website:crunch.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.6-star.
This business has 60 reviews.
The address is: 6801 Dixie Hwy, Louisville, KY 40258, United States .
The contact number is +1 502-890-1348
This service is listed under Gym .
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Flyy-Shy Travis
1 year ago
Have been a member at this location since they opened. I love the location, staff and facility. Unfortunately, It seems as cleanliness is no longer a priority. The availability of cleaning supplies has tremendously declined over the years. The women's locker room is filthy most days. No soap, toilet paper,hand dryer is broken trash falling on the floor. It's quite disappointing and disgusting. The members deserve better.
jaden kiefer
1 year ago
I did personal training here for a year and it was great! When I moved further away and got access to a free gym at my new home I decided to cancel personal training and my gym membership. That’s when my issues started. I had to go into the location to cancel instead of doing it over the phone, which seemed out of date in todays time. Talked to someone at the desk and was told my membership would end December 20th. Turns out I was charged again the 20th and when calling I kept getting the run around from staff about speaking to a manager. The last associate I spoke to told me they charge a month after you cancel anyways which was never communicated by anyone else before.
Nicholas Walter
1 year ago
I haven’t been able to find personal training in any of the area’s gyms that compare to what I’ve received at the Crunch on Dixie. Even for someone like me, who doesn’t always have time to get to the gym, I always leave there feeling at the top of my game!
Dale Jones
1 year ago
Love working out here! Great place with friendly and dedicated staff, and most importantly, it’s clean and organized! 10/10 would recommend a membership!
Chad Edwards
1 year ago
The best gym on this end of town by far! Plenty of space and the nicest equipment around. Highly recommend.
Michael G
1 year ago
We love this gym! The staff is absolutely amazing, always friendly and always helpful! They have a huge kid's babysitting area which helps a ton! I also love the free weight area and turf area! Incredible location - extremely friendly!
Marissa Lupi
1 year ago
Crunch is amazing, great gym to go to!! They have new and updated equipment that other gyms I’ve been to don’t have. Everyone is so friendly and welcoming!! The staff is always there to help and always there to give advise on my workout journey!! :)
Nick Gentile
1 year ago
Wow! What an amazing facility. Everything you could want in a gym and more. New equipment, tons of space and really clean. Staff is also very helpful and friendly. This is by far the best gym in town.
Maya McNeil
1 year ago
i want to start with the fact that this gym is great overall but its this particular location that has poor hygiene and sanitary practices. with flu season here and a covid/flu mutation spreading rapidly its so hard not to notice.The staff does not ensure that all equipment is sanitized or wiped down by an employee every few hours of even atleast once a day. hyrdo massage beds all have visible dirt build up from people wearing shoes in them and head rest dirty on them as well . It’s a visible filth and dust building up on much equipment when it has been left to patrons to do so if they even can do so. i understand the provided bottles but we live in a less than perfect world and some people simply will not care to wipe down after themselves.stretching station is another filthy area with a dirty mat as well to lay across and attract germs.Staff has not ensured each sanitizing station has FUNCTIONING spray bottles. Majority of these stations do not even have the sanitizer bottles.I witnessed a off shift employee yesterday black male. Pretty in shape/shredded, older I’d say probably a trainer? Act arrogant, rude and extremely distasteful during my visit at 1am. He literally was shoulder pumping orchecking certain men as they walked by him. Wouldn’t say excuse me just gave a look as if "so what you have a problem" but thats heresay and youll protect staff of an opinion but i can assure you this behavior can be witnessed on film. multiple people made a face or gesture of "what the hell" in return. one man even spoke up. It was really disturbing, deranged and weird. If he isn’t your employee he sure has all his personal belongings behind the trainer station on their desk.if you employee trainers or staff with that sort of weird energy Id reconsider and cancel my membership. especially with a lack of safety in the health of members by not caring to have a standard practice to sanitize . My next visit I’ll actually take pictures of the filth and lack of spray bottles to show this isn’t made up
Destinee Williams
1 year ago
Great place to workout! Dawson is great, he helps whenever I have any needs.