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Princeton Club - West in Madison, WI offers a wide range of amenities such as a pool, sauna, basketball courts, racquetball courts, and various workout classes. The gym has a reputation for being spacious and clean, with a friendly and helpful staff. It's open 24 hours, making it convenient for different schedules, and provides child care as part of the membership.

However, many reviews highlight issues such as outdated and unclean equipment, overcrowded facilities, and poor customer service. Some members have faced problems with management and restrictive membership policies. Overall, while the club offers numerous amenities, there are areas for significant improvement.

Pros:

  • Wide range of amenities.
  • Spacious and clean.
  • Friendly and helpful staff.
  • Open 24 hours.
  • Child care included in membership.
  • Indoor track, pool, and sauna.
  • Variety of workout classes.
  • Free training session per year.
  • Ample parking.
  • Good class instructors.

Cons:

  • Outdated and unclean equipment.
  • Overcrowded at times.
  • Poor customer service.

Location / Contact

Rating Stats

4.2

out of 5.0

19 reviews
5.0
13 reviews
4.0
2 reviews
3.0
5 reviews
2.0
21 reviews
1.0

Reviews (60)

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❗️CLEAN THE BASKETBALL COURT❗️Literally takes 5 min to sweep the court of dust and debris. The picture below is only 10 minutes of me just dribbling the ball. It’s such a easy task to do, a majority of your members use this court!!

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They will nickel and dime you for everything, equipment is outdated and unclean, meat heads yelling profanities and dropping equipment/hogging most of it. They will lock you in a contract be aware!

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This is my favorite location of them all - newly upgraded women’s dressing room for the win! LOVE the pool, the yoga classes, the spacious workout areas with so many choices I never have to wait for machines - this gym is the BEST (worth every penny)!

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Swimmers- if you enjoy overheating in a hot lap pool that feels like lava while training.... this place is for you! The lap pool is much too warm for serious training. (82+F, much warmer most days, sadly). Despite many attempts to talk to the club, they will not turn down the water temp to appropriate and safe lap swimming temp even though 90% of the time (I did the math) the pool is open, it's used for lap swimming. I love swimming, but this hot pool and lack of empathy makes it hard to enjoy. Ideal lap swimming temps is 75-80F....when this pool feels over 84 most days I can feel myself sweating...which doesn't cool your body down when in water- I have to take breaks just to dump water on my face so I don't over heat and pass out. I've been swimming here for 5+ years and only in the past year or 2 has the temp become unbearable. Unfortunately, it's the only 24/7 pool open in the area, otherwise I'd be going somewhere else. Also-the westside club is very dirty and there's many rude people who leave their weights laying around)

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The machines are super old and in bad conditions, and there’s not enough equipment. They don have enough equipment for the members they have, and is not properly organized. Don’t came here if you are a if you wanna workout. Not enough leg machines. They are prospecting many new members and they don’t update important equipment.

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I'm an Express member. I was told that I had a few free access passes to the Regular club as well. When I stopped by the Fitchburg location I was told to come back in about 30 minutes because apparently the person checking me in didn't know anything. It's typical for this place. Poorly trained people beat up sub par facilities, I'm looking elsewhere for my fitness needs.

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Didn’t know it was cool to work out at the gym with an open carry. Saw a guy on the bench with his hand gun. Just odd Madison be wild. Where do you lock it up when you shower, lots of question here.

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Absolutely a dump! Filthiest clubs in Madison. Out dated equipment and black mold throughout locker rooms, showers and steam room. I think it's time to call in the health inspectors. Let's shut these disgraceful and disgusting Princeton club locations down!

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Been a member for a few years after they bought Gold's I'm Fitchburg and my membership was transferred. Consistently overcrowded and not enough equipment to complete a full workout without having to wait ages for someone else to be done with what you need. Overpriced even at my discounted rate grandfathered in from Gold's. Found out you can ONLY cancel your membership in the event of1. Your death2. Being disabled3. Moving more than 40 miles away from any branch location, and even then there is a $200-$300 feeSigned a contract April of 2022 and wound up buying a house across town in January of 2023. I no longer have the time to go to the gym due to my career and commute and I could badly use the funds I'm throwing away for a membership I won't use but they won't let me cancel and I'm forced to continue paying until my contact expires in April of 2024. They should make their cancellation policy (or lack thereof) more transparent to new members

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PROS:- child care during your workouts is included in the membership- racquetball court usage included in the membership- workout classes are included in your membership- Pool (although rather small) & sauna included in membership- 1 training session per year with a qualified trainer is included in your membership- Staff is very friendlyCONS:- The machines are absolutely disgusting. I am pretty positive that they have mold growing in the fans on the treadmills (see pictures I took of two different machines I used). I don't believe it is dust because they are constantly blowing while you are using the treadmill, so the dust should blow out at that time if that's what it was. Additionally, the rest of the machine looks like it has never seen a cleaning rag in its life (see picture I took of gunk)- For the price, I would expect the machines to be the most up-to-date machines but that is not the case. I have seen both Planet Fitness and Anytime Fitness have much better quality when it comes to equipment.- The price for what you get is absolutely outrageous and in my opinion, not worth itRECOMMENDATION:Find a different gym. It looks amazing when you first tour it, but as I found out, things aren't always as they initially appear.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.2-star.

This business has 60 reviews.

The address is: 8080 Watts Rd, Madison, WI 53719, United States .

The contact number is +1 608-833-2639

This service is listed under Gym .

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