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Princeton Club - West in Madison, WI offers a wide range of amenities such as a pool, sauna, basketball courts, racquetball courts, and various workout classes. The gym has a reputation for being spacious and clean, with a friendly and helpful staff. It's open 24 hours, making it convenient for different schedules, and provides child care as part of the membership.

However, many reviews highlight issues such as outdated and unclean equipment, overcrowded facilities, and poor customer service. Some members have faced problems with management and restrictive membership policies. Overall, while the club offers numerous amenities, there are areas for significant improvement.

Pros:

  • Wide range of amenities.
  • Spacious and clean.
  • Friendly and helpful staff.
  • Open 24 hours.
  • Child care included in membership.
  • Indoor track, pool, and sauna.
  • Variety of workout classes.
  • Free training session per year.
  • Ample parking.
  • Good class instructors.

Cons:

  • Outdated and unclean equipment.
  • Overcrowded at times.
  • Poor customer service.

Location / Contact

Rating Stats

4.2

out of 5.0

19 reviews
5.0
13 reviews
4.0
2 reviews
3.0
5 reviews
2.0
21 reviews
1.0

Reviews (60)

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Fantastic gym. One of the best in town for well-balanced workouts. Great staff. Solid trainers. Equipment always functions safely. Unfortunately, their guest policies are quite unfriendly.

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The sauna is always overcrowded because it’s too small. There is often people talking LOUDLY with no respect for those who consider the sauna a quiet place to relax. It’s also not uncommon to experience somebody exercising inside the sauna. Wild animals.There is a nice indoor track but people using the weight machines seem to not realize it’s an active track and leave weights on the track or just stand in the first lane and in the way of those using the track.Also, in general, the entire facility feels kind of dirty and dated if you really stop and look around.This location seems to be poorly maintained and managed. I plan to visit one that is farther away from my house to see if it’s any better because this one is fairly disappointing.The lack of responses to all the bad reviews here speaks volumes. Aside from cleaning personnel, I never see any staff members actually on the floor observing how bad their members are at following basis rules and common sense. They’re all busy in their offices staring at their phones and computers.Nobody seems to actually care about this place aside from taking your membership fee.

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Not well kept. It's too dirty. The use of space is also strange. Everything is crammed into one square in the middle. Area by the showers is particularly dirty and swimsuit extractor drains onto floor. Machines have never been fully wiped down at any locations. Lots of creepy old dudes in the hot tub all the time. Honestly, very disappointing. Fitchburg is a little better, but machines are still dated and dirty. 👎🏼

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The favoritism is real… yerrr We all agree SALES REPS ARE NOT NEEDED WE NEED THE GYM CLEANED. STAFFED KIDS CLUB. sad to see sick woman working harder then sales reps making more money for the club can’t take a day off because employees bring their sick children to work. Staff is visibly sick. And the Fitchburg location is a full disappointment. I was told on my tour by staff “I don’t pay for my membership here I come in a few day per month and workout for free, I don’t know how much it cost but talk to the guy sitting in that chair” Crunch Fitness is coming with same amenities less money and more employees!

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They gave me guest passes that say $20 value. The catch is the guest can only use it once every 12 months, has to be from the area, only from 9-5 on M-F. What’s the point of giving me 5 guest passes? If you want me to recruit someone maybe let them workout with me? Instead turning 3 different people away I brought in. We ended up going to work out elsewhere.If you’re looking for a place to just lift and exercise then try a different gym. Pricey, old equipment, no sanitizer wipes half the time.Only got a membership since it’s nearby my apartment but regretting it now and will not be renewingThey do have a sauna, pool, basketball court/volleyball on Sunday. If that’s what you’re looking for could be worth it.

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I've been a Princeton Club member for years. I like Princeton Club. However, I really hate how poorly run their west side location can be particularly when it comes to cleaning. One of the reasons I love Princeton Club is because they offer such a wide variety of equipment and facilities, and in particular swimming pools. But the pool area on the west side is consistently disgusting. They don't clean the shower areas. I have complained about this before, and usually they will address the issue one time but then make no systemic changes. The attached photos are from just the other night; you can see there were multiple clumps of hair, dirt, grime, and grease all over the floor. It was disgusting to have to walk through. The Fitchburg location (former Gold's Gym) does a substantially better job cleaning their facilities so I typically go there. I'm giving 2 stars (instead of 1 star) only because the wide variety of facilities (basketball courts, racquetball courts, soccer field, etc.) are great. But their showers and pool area are not hygienic at all. As they are a 24-hour facility, they should be doing a thorough cleaning of the shower areas multiple times throughout the day and night. It seems to me that maybe they get cleaned once a week if you're lucky.

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Our new, pretty ladies locker room @ Princeton Club West🤩 …

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I primarily attend the club because of the awesome pool area (Sauna and steam room) is where its at. You get wide variety of interesting people to talk to as well.

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I've been a member for 20 years, and things are improving a little bit. They just remodeled the locker rooms and redid some tile in the pool. They’ve replaced some cable crossover equipment too, but at least half of the equipment is fairly old. I wish they would lease their equipment so it could be replaced much more regularly. The treadmills are heavy duty, but they are getting old and need a refresh which probably means in 3-5 years they will get replaced. They keep fixing things but they let things get pretty bad before they replace things. But things are getting a little better overall. Also the paint colors are navy blue and maroon red and the lights are indirect. So if it’s not sunny out it seems dark and dingy and the paint colors don’t add any energy to the gym. I wish they would brighten the place up with some bright paint. It would energize the place. Princeton club Fitchburg has bright paint and lights and it makes a huge difference.

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Very helpful and nice staff at the reception, especially a girl named Amelia!She answered all my questions politely and showed me how to do it right.I will recommend to all my friends.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.2-star.

This business has 60 reviews.

The address is: 8080 Watts Rd, Madison, WI 53719, United States .

The contact number is +1 608-833-2639

This service is listed under Gym .

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