Fitlab Fitness Club Manchester offers a comprehensive fitness experience in a central downtown location. The club's strength lies in its friendly and knowledgeable staff, who receive frequent praise across customer reviews. Members appreciate the diversity of equipment, including free weights, machines, and a variety of fitness classes such as Zumba, yoga, and spinning. The gym's ladies-only area and clean facilities further enhance its appeal. However, issues with equipment maintenance and a challenging cancellation process have been raised by some members. Despite these concerns, the club's supportive environment and well-maintained facilities make it a strong choice for fitness enthusiasts.
Due to its high-quality services and dedicated trainers, Fitlab Fitness Club continues to maintain a loyal customer base. Positive mentions of staff members like Tyler, Amanda, and Chris highlight the personal attention and enthusiasm that members enjoy. While peak hours can be crowded, off-peak times provide a more relaxed workout environment. Nevertheless, improvements can be made in areas like childcare services and scheduling flexibility. Overall, Fitlab Fitness Club stands out as a reliable option for both newcomers and seasoned gym-goers alike.
Pros:
- Friendly and accommodating staff
- Clean and well-maintained facilities
- Diverse range of fitness equipment and classes
- Ladies-only area with exclusive workout space
- Knowledgeable and supportive trainers
- Central downtown location
- Competitive pricing with referral incentives
- Personalized attention to member needs
- Quick response to equipment issues
Cons:
- Challenging cancellation process
- Crowded during peak hours
- Inconsistent equipment maintenance
Location / Contact
- Address: 89 Dow St, Manchester, NH 03101, United States
- Phone:+1 603-641-6500
- Email:[email protected]
- Website:fitlabclub.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 60 reviews.
The address is: 89 Dow St, Manchester, NH 03101, United States .
The contact number is +1 603-641-6500
This service is listed under Fitness Center .
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Mikyla Lasher
4 years ago
Dana and Chris are awesome!! I used to go here awhile ago and the gym was not that great. Dana has made a significant difference to this gym and Chris always welcomes me in the door. Hours are great and the gym has all the equipment you need. Highly recommend!
Brendan Hagen
4 years ago
I’ve been a member of multiple gyms and this was by far the worst experience I’ve had at any fitness center or gym. When I first signed up, I was told I was signing up for a three month membership, then when I went to make sure it was cancelled after three months, the gym told me I had to call their corporate number, at which point we found out the rep we spoke to had signed us up for a 12-month contract. This had apparently happened to other people as well. It took several weeks and the threat of legal action for the membership to be dropped. Aside from that issue, someone went through my locker and belongings on one occasion and the gym did not have quality equipment for the rates they charged. It was often over crowded as well. I would NOT recommend joining this gym at all.Edit: After posting this, a representative from the gym personally reached out to me and went over the details of my review with me to better understand the situation. He also explained that he knew exactly which rep I was talking about who had signed me up for the long contract and that said rep was no longer with the company. He was very polite and explained he is making an effort to clean up the gym.
Nicholas Neider
4 years ago
I travel a lot for the military and one big downfall is always having to find a good gym, or pay $60 to use a gym for the 3 weeks I'm in an area, just to leave and not come back. Chris was kind enough to allow me to use the facilities for free and show me around the place. I found there to be a good selection of free weights and barbells, as well as machines. Everything was clean and orderly and the clientele were very friendly and conversational. I am in New Hampshire often and will be returning without any doubt.
Chris Lamphere
4 years ago
Just moved to the Manchester area last month and decided to join fitlab. The staff was very friendly, and setting up my membership was seamless. For its size, the gym itself is well kept. Like any gym, try to avoid the busy times if possible. But overall, it has a variety of equipment and a good atmosphere. Definitely have killer workouts here!
Mackenzie Evans
4 years ago
I joined about 6 months ago and have had an overall great experience. All of the staff is very pleasant, including the trainers who are approachable and knowledgeable. A variety of fitness classes are offered and included in the membership, along with nice equipment, a ladies only workout room, turf space, sled, TRX, and battle ropes! I do wish the gym were open later in the evenings but besides this I’ve been happy here.
Ashley Gregory
4 years ago
I love being a member here at fitlab fitness club! The facilities are always clean and the staff is awesome. I especially love the ladies gym and this gym has a lot to offer for a great price. They really worked with me when I got injured and froze my account for personal training, which is also awesome!
Brittany Pratt
4 years ago
Highly recommended this gym. It is very clean, easy to navigate, all the equipment you could think of, and has the best staff. Everyone who works here is friendly and accommodating. Dana, the manager, truly keeps this gym in tip-top shape!
Troy Nguyen
4 years ago
Great gym, Chris the rep guy is very friendly and chatty. The sauna the equipment, machines, everything is really good. I had a major time taking care of my health. Hope to come more often after this pandemic!
Lynette Urena
4 years ago
Working out at FitLab is always a welcoming warming experience every time I go! It's clean and very well maintained. The staff I would say always greets me kindly and gives me the best customer service one can ask for. Chris specifically has been an amazing person to work with on the phone for anything related to my account. I love the diversity in equipment and the people! Whatever FitLab has going on keep doing it because I love it!
samuel tucker
4 years ago
Very nice experience here at this gym, the equipment is up to date and the free weight selection is very pleasing. I wasn't able to continue with my membership due to my financial obligations and they cancelled my contract easily and with no termination fee which was a blessing. The staff is very friendly and the environment fosters good social interaction, I met some pleasant individuals here! I would just work on getting some ventilation as things can get a bit smelly with everyone working out lol. A special thank you to Dana!