Fitlab Fitness Club Manchester offers a comprehensive fitness experience in a central downtown location. The club's strength lies in its friendly and knowledgeable staff, who receive frequent praise across customer reviews. Members appreciate the diversity of equipment, including free weights, machines, and a variety of fitness classes such as Zumba, yoga, and spinning. The gym's ladies-only area and clean facilities further enhance its appeal. However, issues with equipment maintenance and a challenging cancellation process have been raised by some members. Despite these concerns, the club's supportive environment and well-maintained facilities make it a strong choice for fitness enthusiasts.
Due to its high-quality services and dedicated trainers, Fitlab Fitness Club continues to maintain a loyal customer base. Positive mentions of staff members like Tyler, Amanda, and Chris highlight the personal attention and enthusiasm that members enjoy. While peak hours can be crowded, off-peak times provide a more relaxed workout environment. Nevertheless, improvements can be made in areas like childcare services and scheduling flexibility. Overall, Fitlab Fitness Club stands out as a reliable option for both newcomers and seasoned gym-goers alike.
Pros:
- Friendly and accommodating staff
- Clean and well-maintained facilities
- Diverse range of fitness equipment and classes
- Ladies-only area with exclusive workout space
- Knowledgeable and supportive trainers
- Central downtown location
- Competitive pricing with referral incentives
- Personalized attention to member needs
- Quick response to equipment issues
Cons:
- Challenging cancellation process
- Crowded during peak hours
- Inconsistent equipment maintenance
Location / Contact
- Address: 89 Dow St, Manchester, NH 03101, United States
- Phone:+1 603-641-6500
- Email:[email protected]
- Website:fitlabclub.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 60 reviews.
The address is: 89 Dow St, Manchester, NH 03101, United States .
The contact number is +1 603-641-6500
This service is listed under Fitness Center .
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Nick Freson
5 years ago
FitLab in Manchester is by far one of the best gyms I’ve worked out at. Not just because of the equipment, but because of the staff, the members, and cleanliness of the gym. The gym is always up to par and the staff and members are friendly which makes going to the gym a lot more enjoyable. I’ve recently become a trainer at the gym because I love the environment it offers and being able to share the experience with my clients is an added bonus.
Bob Falco
5 years ago
This used to be a Golds Gym a few years ago. It remains pretty much the same set up with machines, free weights, and classes, although it seems there isn't as much availability for the classes. Overall it's in decent shape, and the few times I've gone since I started going back after a 2 year hiatus they've been actively cleaning the facility. Even though a few of the machines are on the older side they're maintained well. I go weekdays mid-morning and have easy access to equipment as it's not too crowded.
Anna Walker
5 years ago
I love this gym! The childcare has made it so convenient for me to be able to workout and take care of myself. I just drop my two year old off and get some much needed me time. :) The staff have all been super friendly and helpful, and I’ve really enjoyed all the classes I’ve tried (especially yoga and Pilates!). The equipment seems really updated and new - my go to is the Jacobs ladder. I don’t wrote reviews often but this is the best gym I’ve gone to!
Joe Harris
5 years ago
Has got to be one of the dirtiest gyms I've ever been to. I hold multiple gym memberships (including this gym) and enjoy popping into random gyms frequently. The condition of this place is disgraceful. The other locations are much better. I made a point to notice that the same smears/splatter spots on the mirror in the men's locker room was there for OVER A YEAR. If this is your only option it is moderately well appointed with equipment, but bring your Clorox wipes.******Edit****Thanks for the response Ted, but I don't understand why you are confused. The last time I was in the club was in March, that is correct. The reason WHY haven't been back since then is because of the condition of the gym over the entirety of my membership. In fact when I left that day in March I ask the young man at the front desk why the club was so dirty and explained to him about the year old spatters on the mirror in the locker room, his response was "we have a hard time maintaining a cleaning staff" which is understandable, but the condition of the club falls on the shoulders of first the manager and then other employees by delegation of duties by the manager. So SOMONE should be cleaning and not have everyone be resigned to "well there is no janitor so the club is dirty" attitude.I accept your offer to return to the club, for another go, perhaps I will ask the front desk for your direct contact information and we can talk about it in person. Thank you for your response.
B oc
5 years ago
EDIT RESPONSE: A bit inconvenient to me? How tone deaf are you? And the hours weren't to clean the place or fix broken equipment, you can still do that at night with the place open, its obviously to cut costs so please don't try to act like you are helping your customers because you are not.At first the 24 hour gym I thought I was signing up for was good. The staff is friendly, the shake bar is pricey but very good and going later in the night was nice because it wasn't packed and you didn't have to wait to use equipement. However all of a sudden, without much notice, the gym shortened their hours. This is very inconvenient for me, working a night shift, as I go to the gym at all hours of the day depending on my sleep schedule. If I had known about these hours changing I would have never signed up to begin with. Also I have started to noticed a lot of equipment has been broken for a significant amount of time and not been fixed. While there isn't really a problem with the cleanliness of the gym, because that is almost what you expect, the locker rooms aren't very clean. All of this I definitely would have been able to deal with, and would recommend to people, had they not switched their hours. Being there this week as they closed at 11pm with many other people there trying to work out is extremely frustrating.
Joshua Atkins (Puff)
5 years ago
Wow!! What a great gym and excellent staff! I’m traveling with work and am in Manchester for the week. I got a week pass while I’m here and I’m stoked that I did. No wait for any equipment. Clean facilities. Newer equipment. I can’t say anything negative about my experience here. If I lived here I would certainly be a member! Thanks for helping me stay on track with my lifting!
Lauren Ellett
6 years ago
Signed up for this gym about a month ago and I really enjoy it. Has all the things you need for a great work out and doesn't smell awful like other gyms. Can definitely get a little busy which I don't love but I just follow the off peak guidelines on google and it has never been a problem.I have seen complaints on here about gym equipment always being broken and can say that is just not true. Yes, there have been times when I have come to Fitlab and one or two of the treadmills are out of order. However, I come every day and these repairs have always been done by the next day. You can't hold a grudge against a gym that actually maintains their equipment.All in all, one of the best fitness clubs I've been to. Oh and also, the staff are awesome. Super friendly at all times, even when it's 6am! Keep it up.
Brian Foote
6 years ago
I signed up for this gym in Feb 2017. This wasn't a bad gym to start. They do a great job making it look good to sign you up. They will honor the free membership offer if you meet the tight guidelines, but you have to make sure they honor it with a new contract.Right away you start to notice that a lot of the nice equipment and great layout was hiding some major flaws. A lot of the treadmills are broken. Most of the equipment is run down. And the place is always crowded, which makes for a negative experience.Some of the staff are helpful and friendly and some are downright rude and arrogant. I was once yelled at by one of their trainers because I wouldn't get off the station I had been working circuits on and around for 10 minutes so that his client could use it.In addition, when I told them to stop using my account to charge my ex-wife's membership, they just didn't do it. When I called them on it a couple months later (my fault for assuming they'd complete the request as asked) I was told I would get a refund for the amount that they took unauthorized from my account. I never saw any of the couple hundred dollars they owed me.Do not recommend.
A Kelley
7 years ago
I have been here for a little over a month now. I was nervous to sign up because of the bad reviews but i went to see for myself anyway.Its a nice gym and so far staff have been very friendly to me and my kids .The daycare workers are very nice and take good care of my kids which is most important to me. The daycare is also kept clean as much as possible and that's a huge deal to me.Only thing i have to agree with most is that it does seem to take a long time for machines to get fixed . I feel like if management fixed the machines in a timely manner that they wont get such bad reviews.Other than that this place has been good to us so far. My kids enjoy their time there while i work out.
Irma Delgado
7 years ago
Nice, clean, recently renovated gym with knowledgeable staff. The manager –Johnny is super friendly and really there to please. Great downtown Manchester location -very affordable, between $10-20 a month with an incentive program that gives free months with buddy referrals.I like that they offer an array of classes at convenient times.They offer different classes like yoga, spinning, pulates, zumba, bootcamps, etc... they also have a variety of machines and enough free weights in the weight room. They also have a large locker room with sauna .This gym is always spotless.