Superior Athletic Club

Originally we signed up with my wife’s family and kids for a family plan. We were told that this was okay and we used the gym for a quite a while. We were then told our membership price will be increasing, which is understandable having it be a business and needing to turn a profit I get. But only after months of using it we were then told we can’t be on the same plan, even though that was not a secret when originally signed up, and that one couple will keep the old rates and we would get the new rates on our own plan but get the next month free. We were not happy about it specifically because the situation was known and agreed upon and deemed okay. So instead of owning up to their mistake of allowing something that is not standard they would risk losing multiple members. If that policy was known we wouldn’t have signed up most likely.Having worked in a gym signing up people for memberships and training I have made my mistakes and honored them because it was my error. The process of it all was quite frustrating and that is the reasoning for the 2 stars. Being told it’s okay multiple times only then to be charged with out warning of a new plan isn’t the most customer centric way of going about things. Facility is decent equipment is maintained, kids club attendants are friendly and always welcoming. Management and communication could use some work.

Love it. Have a wide range of equipment like a neck machine.

Best gym hands down in the entire valley. Nothing else comes close.Update: membership dues went up a whopping 30%. $83 dollars for a couples membership. I have seen maybe 3 new pieces of equipment added there over the last 10 years. Still a great gym, but membership fees are now pretty much outrageous.

Love the pool. Lovely facility VERY clean...

Superior Athletic Club's trainers are well mannered and well trained to guide us. It was a convenient tool that enhanced the overall member experience.

My trainer Chloe made an excellent intermediate weight lifting routine along with advise on cardio. The classes are awesome and even beginners can join in. I'm seeing good results! Thank you! Mimi

Consistently rated Best of Medford for a reason. I really can't say enough about the staff and the trainers here. They are top notch in training and continue to hone practice with ongoing education. I have thoroughly enjoyed the classes and have been encouraged during times I was struggling. I use both the Cardley campus and the Barnett campus and have found them to be clean and have updated equipment. I love that cameras and recording are prohibited and that privacy of all members is taken seriously. If you take the time to get to know staff and participate in classes this club begins to feel like an extension of a social group and having that connection is great.

I'm not a fan of it

I’ve had this membership I love the place but I only give two stars now because of how expensive the membership ship is for two people I can’t afford that sorry way too expensive

The pool is fantastic!