24 Hour Fitness in Miami Gardens is a mixed bag of experiences. While some patrons appreciate the wide range of equipment and friendliness of the staff, many others are troubled by cleanliness issues and inconsistent customer service. The gym offers various amenities such as a pool, steam room, and sauna, but maintenance appears to be lacking. Positive feedback highlights exceptional trainers like Nadirah and Natalie who bring energy and expertise, yet poor cleanliness and equipment conditions often overshadow these benefits.
Despite the gym's spacious setup and diverse clientele, multiple reviews mention difficulties with the availability and condition of equipment. Security and hygiene in wet areas like the sauna and steam room are also flagged as concerns. Conclusively, while the gym has potential and some shining stars among the staff, there are substantial management and cleanliness issues that need addressing.
Pros:
- Wide range of equipment.
- Friendly and helpful staff.
- Offers various amenities like pool and sauna.
- Trainers like Nadirah and Natalie receive high praise.
- Spacious setup.
- Diverse and welcoming environment.
- Convenient location.
- Good variety of fitness classes and assessments.
- Positive atmosphere with motivated members.
- Clean facility on off-peak times.
Cons:
- Frequent cleanliness issues.
- Inconsistent equipment maintenance.
- Lack of responsive management.
Location / Contact
- Address: 19371 NW 27th Ave, Miami Gardens, FL 33056, United States
- Phone:+1 305-907-5960
- Website:24hourfitness.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 3.7-star.
This business has 122 reviews.
The address is: 19371 NW 27th Ave, Miami Gardens, FL 33056, United States .
The contact number is +1 305-907-5960
This service is listed under Gym .
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Ana L
1 year ago
I trained twice with Natalie and she was absolutely great. Her encouragement, knowledge and understanding as I went through my emotions while working out was so kind. She’s the bomb!!!! I’ll be fine in no time
Edwin Garcia
1 year ago
I have been a member one month and drop in infrequently. so far I'm not impressed and if it wasnt for the location I would venture elsewhere. the cleanliness is hit or miss. the place smells bad, and I'm finding broken equipment that gets re-stocked (how could you put back things that are broken?!) and the cleanliness needs improvement.lately though I have seen more cleaning crew, and one day last week the place was well organized. it seems friday is the best day, since thursday night is when a cleaning/organizing crew comes in. they should do this more often.management seems to be responsive and apologetic, which is good, but I shouldnt have to bring things to their attention when there are employees milling around and talking. front desk, trainers and management could be making good use of idle time by either picking up or getting on people about being pigs. also, I shouldn't have to walk to where an employee is at a computer or desk to sign in...there should be someone at the counter or THEY should walk to the counter. I don't pay to cater to other's laisadaical work habits.I'll hold out hope that it improves.
Terrell Goodman
1 year ago
This is by far the best gym I have enrolled in. I'm pretty sure they are better gyms from everyone else experience. This gym was right for me, affordable and great customer satisfaction. Everyone speaks and are very polite anytime you walk in. They have personal training, a swimming pool, locker rooms and the great part about it is that its clean. Truly a very good gym that's changing my life as I sit here. Sticking to my calorie intake writing you this review, enjoy guys!!.. they now have different packages to choose from
giovanni paolo
1 year ago
Where do I begin I went to this gym after signing up for a special promotion down I used to be a member before Covid 2020 and left because of the absurd prices and inconvenience for the schedule gym hours not even based on the 24 hour name anymore now that I’m back I knew that I left for a reason this place was disgusting paper all over the floor trash bins over flowing nobody cared cleaning up bathroom selves over pack and not a maintenance person inside this place needs a big revamp higher maintenance I prefer to work and cleanly and clean environment and Gym needs to have some of the areas screened up in deep cleaning. Also go back to 24 hours so u can have an early morning cleaning crew and ppl who actually don’t want to work out with a million people during the day
Mary Sullivan
1 year ago
Overall the gym is okay for the price.The cleaning crew needs to clean consistently because grown-up don't know how to clean up behind themselves so its always bottles, paper towels, and other trash on the floor along with weights everywhere - out of place.My problem is the disrespectful cycling teacher Suhaila.1. Her class is boring for an advanced rider.2. She does not ride with her class to make it more engaging.3. She doesn't educate her audience - new riders. In addition her choreography is basic.4. She doesn't want you on your phone BUT she's on the phone constantly trying to find music to play which is ghetto because she is not organized.I took her class 3 times to see if it would improve but negative. She needs to be replaced.I've reported her vague disrespectful comments to her supervisor.Hopefully things will get better but I won't be taking her boring and very basic class.
Linda Ivory
1 year ago
The retired life is a blessing. I was never motivated to join a gym until now. Working on something❤❤👌 …
Nathalie Rodriguez
2 years ago
My first Gym experience in a really long time. But so far enjoying it. Everyone does their own thing. Lots of covid friendly precautions. Very nice!
Tashé
2 years ago
Signed up for the guest pass Saturday and received a call from a representative confirming my arrival to tour and utilize the facility. Upon my arrival another representative would not give me access because he said guest access is only Monday - Friday. Total inconvenienc.
Mark Johnson
2 years ago
Paid for my membership in full for 1 year. Came in one of my first days and some customer had his music blaring on a speaker and I couldn’t even hear my headphones. Went online to look into cancelling and they are offering the buddy pass free for 1 year to retain customers. I tried completing online but kept getting an error Spoke with the staff about this and they were very polite but explained I needed to talk to the general manager. I spoke with the general manager last week and he said it would be on my account within 24 hours. It’s now been almost a full week and it’s still not on my account. If you join this gym the staff are very cool but stay away from the incompetent general manager
Yuny castro
2 years ago
I came for 22 minutes to exercise and when I want to enter that I have my free pass, I am telling the employee that I only need today to please to enter, he will not let me and he tells me that if I do not sign up, he cannot let me pass that I have to pay 45 Dollars I having the pass. I felt super bad I drove 22 minutes to have to go or else pay 25 dollars for a single day