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Planet Fitness in North Miami provides a clean and welcoming environment for fitness enthusiasts. The gym’s friendly and knowledgeable staff are praised for their exceptional customer service. Members frequently mention the satisfactory cleanliness and organization of the gym. The gym itself has state-of-the-art equipment and offers various amenities, including HydroMassage beds and tanning booths.

However, one of the recurring issues members face is the inconvenient cancellation process which cannot be done over the phone. While most reviews are positive, some customers have expressed concerns about equipment maintenance and the management of certain facilities like restrooms and paper supplies.

Pros:

  • Friendly and helpful staff.
  • Clean and well-maintained gym.
  • Spacious layout.
  • 24-hour access on certain days.
  • State-of-the-art equipment.
  • HydroMassage beds and tanning booths available.
  • Good value for the price.
  • Judgment-free zone.
  • Convenient location.
  • Personal training options available.

Cons:

  • Inconvenient cancellation process.
  • Some reports of equipment needing maintenance.
  • Occasional issues with restroom supplies and cleanliness.

Location / Contact

Rating Stats

4.4

out of 5.0

6 reviews
5.0
1 reviews
4.0
6 reviews
3.0
6 reviews
2.0
104 reviews
1.0

Reviews (123)

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This gym is always always always clean! Staff are friendly and never have any problems with Wifi 😊😊 Giancarlo and Cory are always helpful & professional and offer assistance whenever needed!I love that they have shoulder pads at the front for when using the smiths machine! And also love that the weekend hours have been extended to 9pm instead of 7 pm. Thanks Planet Fitness Ives Dairy!

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I like the gym itself out of convenience but its obvious the kids at the desk don’t care about their jobs. They’re always on their phone or barely attentive. Worst part is the cleanliness - when you don’t have pride in where you work, the place suffers. They never have hand sanitizer!

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This is a great PF! The gym is always clean. The machines are clean. The staff is friendly. Good location.

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Good for the price . Got the Black Card for the HydroMassage . Also, I have a trainer meet me there to keep me motivated.

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Rhonda is super helpful and a valuable member of the planet fitness family. Thank you for everything. The customer service was through the roof outstanding and she made feel welcome and at home. There is nothing better than walking into the no judgment zone and having the peace of mind knowing you are in the right place. Keep up the excellent work. 5/5 stars. No complaints. I will return God willing and when the timing is right.

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The cleanliness of this place is going down hill. I used to love this gym but the place is getting worse by days. Red filter is red for weeks/months, nobody is changing the filter, wet and dirty floor on a daily basis, nobody is mopping the floor they just leave the water like that on the floor. Most of the equipments are getting old or malfunctioning. They don't renew papers for hours/days and the staff (including the boss) doesn't do anything, just discussing at the desk.Do better Planet Fitness

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I really love this gym. Great staff and really clean all around. Plenty of machines to choose from and always have some available. I love having all the massage beds etc and tanning booths for me are great.

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First of I would like to give out a shout out to all the planet fitness employees you guys work hard and give excellent customer service. Thank you for making customers including me feel good and motivating. Cory, Giancarlo, Amanda Yaneé. To the manager this guys deserve a race . I was a previous member before the pandemic. I just rejoined & am glad keeping a healthy mind & body is so important. I encourage you to join planet fitness is one of the best in prices and amenities also very clean best part if you get the black card you can practically go anywhere. I love my planet fitness.

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Tim the new GM is amazing 🤩 🤩 I was had an issue with my account and he went above and beyond to help me out. Not only that but the next time I came in he remembered who I was and that really speaks volume to his character not only as a manager but as a person !!!! He had a positive attitude willingness to assist and was overall truly happy to help me! I really appreciate being valued as a customer especially from upper management

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The staffs are friendly and professional. The place is clean.There are lots of new equipment here that I have not seen at other location.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.4-star.

This business has 123 reviews.

The address is: 850 Ives Dairy Rd, North Miami, FL 33179, United States .

The contact number is +1 305-690-9699

This service is listed under Gym .

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