Planet Fitness in North Miami provides a clean and welcoming environment for fitness enthusiasts. The gym’s friendly and knowledgeable staff are praised for their exceptional customer service. Members frequently mention the satisfactory cleanliness and organization of the gym. The gym itself has state-of-the-art equipment and offers various amenities, including HydroMassage beds and tanning booths.
However, one of the recurring issues members face is the inconvenient cancellation process which cannot be done over the phone. While most reviews are positive, some customers have expressed concerns about equipment maintenance and the management of certain facilities like restrooms and paper supplies.
Pros:
- Friendly and helpful staff.
- Clean and well-maintained gym.
- Spacious layout.
- 24-hour access on certain days.
- State-of-the-art equipment.
- HydroMassage beds and tanning booths available.
- Good value for the price.
- Judgment-free zone.
- Convenient location.
- Personal training options available.
Cons:
- Inconvenient cancellation process.
- Some reports of equipment needing maintenance.
- Occasional issues with restroom supplies and cleanliness.
Location / Contact
- Address: 850 Ives Dairy Rd, North Miami, FL 33179, United States
- Phone:+1 305-690-9699
- Website:planetfitness.com
Rating Stats
Reviews (123)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 123 reviews.
The address is: 850 Ives Dairy Rd, North Miami, FL 33179, United States .
The contact number is +1 305-690-9699
This service is listed under Gym .
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Grandma
9 months ago
It was a pleasure speaking with Eimy…. What an incredible experience and Customer Service she has along with an outstanding spirit…. Please do not lose her…. She’s AWESOME
Gurpreet Singh Atwal
10 months ago
One of the excellent gyms and excellent environments. WONDERFUL STAFF!! Thanks to Marc
JB
10 months ago
Not too crowded and pretty clean, open 24hrs Mon-Thursday night.
Abel Alvarez
10 months ago
Worst business manners ever. I’ve been paying for over 2 years this ridiculous membership and I want to cancel it, they wont allow me via phone then I came in person to this store and they telling me that I need to go to Hialeah to cancel it, it makes no sense to me drive 30 miles to cancel something I don’t want any more.I’ve been trying to get this cancel for a long time now and this people are the worst at providing costumer support. Marc and the rest of this ppl have no idea what they are doing and they are literally forcing me to waste my time and my money in order to cancel that should be as easy as a phone call.I’ll be better of calling me credit card company and telling them I don’t authorized any more of this transactions.
Chauncey Matthew
10 months ago
Eimy and Austin were fantastic and welcoming at the gym. Any concern you may have will be addressed with professionalism. I highly recommend this location.
kittyi like movie club. kat
10 months ago
This place is the best gym mark and eimy we're the best love them
Wilby Jean
10 months ago
First time at this location and already loved it l. thanks to Marc for helping out and The beautiful staff member Eimy
Silvia Villar
11 months ago
Amaizing service from Eimy beautiful personality and perfect explanation on the memeberships they offer
fabiana cisare
11 months ago
Outstanding costumer service from Eimy one of the best workers I’ve ever met
Karlene Gordon
11 months ago
Very kind and friendly staff. I always enjoy my workouts here.