Planet Fitness in North Miami provides a clean and welcoming environment for fitness enthusiasts. The gym’s friendly and knowledgeable staff are praised for their exceptional customer service. Members frequently mention the satisfactory cleanliness and organization of the gym. The gym itself has state-of-the-art equipment and offers various amenities, including HydroMassage beds and tanning booths.
However, one of the recurring issues members face is the inconvenient cancellation process which cannot be done over the phone. While most reviews are positive, some customers have expressed concerns about equipment maintenance and the management of certain facilities like restrooms and paper supplies.
Pros:
- Friendly and helpful staff.
- Clean and well-maintained gym.
- Spacious layout.
- 24-hour access on certain days.
- State-of-the-art equipment.
- HydroMassage beds and tanning booths available.
- Good value for the price.
- Judgment-free zone.
- Convenient location.
- Personal training options available.
Cons:
- Inconvenient cancellation process.
- Some reports of equipment needing maintenance.
- Occasional issues with restroom supplies and cleanliness.
Location / Contact
- Address: 850 Ives Dairy Rd, North Miami, FL 33179, United States
- Phone:+1 305-690-9699
- Website:planetfitness.com
Rating Stats
Reviews (123)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 123 reviews.
The address is: 850 Ives Dairy Rd, North Miami, FL 33179, United States .
The contact number is +1 305-690-9699
This service is listed under Gym .
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Natalia Lastra
1 year ago
This is today Tuesday April 11 2:30 PM the women's bathroom is disgusting, it smells like horrible pee.Although this is faultof the people who go to this gym , I think that the people who work there should check it more often and cleaned.
Anderson Londoño
1 year ago
Reyhan the manager was so helpful with my billing questions and answering questions as to how to use certain machines. If you are coming here to sign up ask for Reyhan!
Ada Buchanan
1 year ago
I started my journey to a healthy body and what better place to start it than planet finess. The atmosphere is awesone. I had the help of Aleyah Hudson who give me pointers in getting back in shape. She is definitely my go to because really knows her stuff. Great customer service, Aleyah!
Trevor Graves
1 year ago
Great customer service at this location. The gym is also very clean. Reyhan was also really polite and patient with helping me with my app. I love this location so much!
Joseph Leonn
1 year ago
Giancarlo your Employee he is not only good, but he is excellent: I went to another network, they weren't like him : He causes me have some advantages from my insurance : By asking questions: Keep him up: Thanks God bless.
Goldenlay._
1 year ago
The staffs are really friendly. I’ve meet one of the staff (Aleyah) and she was very sweet and helpful. She even showed me some examples of exercises that I should include in my workouts for better results!! Definitely would recommend coming here and asking Aleyah as a personal trainer!!
Cam200115
1 year ago
Throughout my workout, Aleyah was always available to assist me with any equipment or form questions I had. She was attentive, knowledgeable, and provided great feedback on how I could improve my workout routine.In addition to her outstanding customer service skills, Aleyah also showed great attention to detail in maintaining a clean and organized gym environment. She made sure all the equipment was wiped down and sanitized, which made me feel safe and comfortable during my workout.
Nicole Dely
1 year ago
Giancarlo gave me a great tour. Seriously the way him and this other guy greeted me is the main reason why I signed up at this location. You can tell Giancarlo knows what he’s talking about and loves his job. Super welcoming and good energy and I can’t wait to start!
Ariyanna Alexander
1 year ago
I’ve had an amazing experience working with Aleyah she really shows love & support to all her clients with working out , she has been helping me improve my body & build up my confidence with my body. No Judgment or negativity while working with her
Pirooz Pakdel
1 year ago
Plenty of machines. Fast clean up and disinfection after user leaves machine. Great service desk