24 Hour Fitness

Tried to use my guest pass because I wanted to switch from Gyms. A lady at the counter said we could only workout for an hour too feel it out. Any other gym would of had no limits. Customer service is awful but it is a nice looking gym from observing.

They call them and charge membership like a super sport this place compared to all other 24 in the area is a joke. 3 squat racks with no time limit coming mid day to late afternoon I've waited for over an hour for 1 person to get off 1 squat rack, this gym is extremely heavy on cardio equipment and not so much free weight. I only go to this gym 1 time a week now I drive 35+ min to go to other 24 hours around my area than go to this gym.

In my opinion this 24 hr fitness it nice. My first experience was not a good one, but I gave them time. The staff is kind and friendly, it's usually clean when I go in and it's a diverse establishment. I would like to say thank you to my personal trainer Erick.. You are amazing. Erick is the first trainer I've meet that takes the time to talk to you, get to know you and work the MESS out of you!! I appreciate everything he is helping me with. Having goals is nice when you have someone to help you reach them. So for this reason I give then a 5. 😉

They got everything you need the only thing I would have anything to say about is sometimes they run out of towels but I would imagine that you would see towels getting low and prepare before they're actually all out but then again who knows maybe there's other things going on I don't know about

Do not go there, they don’t do what they promised to you! If you ask them to write down the classes or benefits they promised, they won’t do it, then after one week they ask you to pay more money! If you want spend extra money, it’s better buy the machines exercise at home.

Took KELLIES CYCLE CLASS for the first time and it was the worst experience I’ve ever had. I can’t believe she is even an instructor. The amount of negativity she brings to the class is horrible. First of all she started the class about 15 mins late then she was gossiping about a past class and some of the people in it. The amount of negative comments and gossip were so unmotivaiting I had to leave the class early. I would highly recommend never taking her class! Royal and Shawnette are amazing instructors! So motivating and uplifting.

I can't believe this registers as a super sport. Only 3 squat racks for the whole facility. The super sport at Fontana has 7 (3 with Olympic lifting weights, bumpers), super sport at Yorba Linda has 6 and 4 of them with Olympic weights. This is by far the worst Super Sport I've been to, its comparable to the active in Anaheim but at least the Anaheim location has WiFi.

This place sucks!! Customer service is ridiculous sucks !! There sales agent here are scammer and told me about my rate was low and they charged me for 29.99 and the agent that I spoked too got transfer to somewhere else without notifying there stuff about my membership and never explained to me that they charged me for 29.99 on the contract. Don’t go on this facility bunch of scammer and even there manager on duty can’t help you fix the problem!! IF you guys are going to diff branch of 24 hour fitness don’t go to the agent name Cody

I was just there and a visitor. I have been doing stairclimber at my usual place in RIALTO for past 3 months. Never got into a problem of not knowing how the machine works. However today as soon as I stepped on to the last stairclimber at this facility, it started moving so fast that even after I pressed on pause firmly...it did not stop and I was on the floor. So embarrassing situation. I talked 2 the lady in the front about the issue. She said "as soon as u apply the step or apply ur feet pressure on the stair, it will start".Wait really, like so fast!!!!!!! Why would it start anyway unless u press the start button?The girl has no knowledge obviously and walked away saying she will make sure that no one use it. However I did not see her back placing a warning sign at least.!!!!!!!!My goodness. !!Never gonna b back. Bad customer service.They have old equipments. Need 2 change and keep it working at least.Better at Rialto 24 hr Fitness.

Careful. They will sign you up on two accounts. I tried to reopen my account that was linked to my dads account. I asked a million questions to get into that account. All they said is it was closed. The account was never closed. It was still open. Payed $$$$ for 3 years until I found out it was still opened and closed the 2nd account. No refund for an employee error. Just be careful opening accounts here. I talked with Natalie. She pretty much pushed this off to the side! Said there’s nothing they can do.