24 Hour Fitness

i'm giving a one star only based on 1 person, Kelton a sales associate. A few days ago my friend who is a member to the gym invited me as a guest. I just moved to LA so my ID is still out of state. A was filling out the guest survey when this guy Kelton appears and starts questioning every answer i'm putting on the survey. He then tells me that since I live in LA and not moreno valley that I cant get a pass but that he's going to give me the tour anyway. long story short, the whole time he spoke he had a negative response to everything. everything he was saying was very unprofessional. he talked about how half the people in the gym didn't loose weight because they didn't know how to work out and they end up dropping the gym, but he could careless cause its not his problem and not his body and he sold them the membership so he doesn't care. I was taken back by his comment. Things got more tense when he made a very demeaning, racist remark, he said to my friend and I, "I'm trying to make you girls laugh cause when I tell you the prizes I don't want you to be taken back, specially cause you're Latinas and Latinas always have something to say and that way your guard wont be up''. I couldn't believe he had said that. He also said that we were high maintenance cause we had our nails done and he didn't like girls like that. after those remarks my guard was completely up, I felt like I needed to say something but if I did it could possibly cause a scene and I didn't find that appropriate, my friend suffers from anxiety and I didn't want to trigger anything. we continued the tour and at this point I was responding to his sarcastic comments. finally we came to his desk and he says, I'm going to give you just one pass for today so you can work out but I know you wont be signing up. he asked us what kind of work out we were going to do and we said, "we actually don't have much time so we want to sit in the sauna and relax for a bit", as soon as we said that he was like "are you kidding, you are in the gym and you want to go in the sauna? really? ok well I can care less, its not my body I don't have to deal with the weight'! as soon as he said that, I said to him, "i don't want to be here anymore, you made these 20 mins seem like an eternity and I'm just going to walk out".I know I wrote a lot but its important for people to know about this guy who has no respect, and I hope that someone in Corporate or Management does something about it.

Love this gym. Always clean and staff are always friendly. Only issues I have ever had are with some of the other gym members not utilizing gym etiquette but you will find that at every gym.

Good for everyone no matter what your fitness level. I personally Love the classes they offer, its great if you're looking for strength training or just stretching. They offer a kids club my only gripe is that they close form 1-4pm everyday (kids club not the gym) and it's inconvenient not being able to workout during those hours.

Most of the staff I encountered in the 2 days I visited were very friendly. I only did short workouts and was staying at the hotel next door so I cant rate the locker rooms. They did have some equipment I had seen before and the staff helped me with it. They also have a lot of random items (clothes, drinks, protein) for purchase. Only down fall is there are none of their chain gyms where I live or near the other places I travel to; even though they are military friendly.

Really enjoyed coming to this gym when the kids club didn't close at all. Now they are closed from 1p-5p making it hard for me to come to the gym

People go to the gym to work out and to better themselves physically but 24 hr fitness is making that very difficult due to the stupidity of their policies. They have Active, Super and Ultra sport depending on the facility. People go to the nearest gym near their home to save gas and time but you can be asked nicely to get out if you don't have the correct subscription. I came to visit family for the Holidays and I am currently a member of 24 hr fitness in Colorado then decided to stop at one near my parent's home in California. Apparently I have an Active subscription and needed a Super subscription which I didn't know existed.Why!?...Money. Bravo! 24 Hr Fitness for segregating your customers Bravo! Before you consider going to a 24 hr fitness make sure whether it is an Active, Super or Ultra Sport because working out is apparently not the goal here; it's how much money you are willing to pay.

Clean and community feel to the gym. The more you go, the more you meet people and have this respect for one another. Gets busy on Mondays of course, but you will eventually find a good schedule that works for you. I don't care for the jacuzzi area too much because it gets too crowded with the sauna and steam room literally right by it. The spa area is supposed to feel relaxing and a little personable but you won't get that unless you go days less crowded. Also if you're a true hooper (basketball) you will have many disappointing days where you come in and no one is playing 5 on 5, or if they are, the competition is either really bad or they're joking throughout the game. It may be an IE thing, but if your main focus is basketball, I would suggest the 24 gyms in Corona, Fontana, and Ontario.

This super sport has all the best and newest gym machines, really great set up however it is brand new time will tell if it goes down hill. If you are looking for a gym that has all the expensive target area gym equipment and clean showers and not a bunch of creepers this is it lots better than the sport or one below that. Pay the extra few bucks and be around people who look great. Haha jk but for real there are a lot of good looking ppl at this gym and that's what to expect when you enter.

I was a clean quiet place when I was a member. Also people were friendly and helpful. The pool was clean and gym was equipped well . Unfortunately had to drop it because working for 60 hours per week . If you look for a clean good place with not too many members this one is good choice

History: Member since 1999 signed up for the unlimited 24 hour fitness planMy husband was just there to workout and was told his membership was for active gyms only. The nearest active is in Murrieta, Ca. Supervisor Jazz came to speak with him and had all kinds of derogatory comments to say1) you only pay $23 dollars a month that does not benefit this gym2) You don't even fit the criteria3) In the last 12 months you have only worked out 2 types4) Most people are paying $300 to sign up5) We have to keep the lights on we don't even get a percentage of your money6) We spend over $6000 a month to wash towelsThe list of comments went on.I called back to speak with her within minutes of her finishing with her nasty customer service skills.I was told she was with a customer so I left my name and number. One hour and 15 minutes later no return call. So I called and asked for the site manager and was given 2 names. I was informed by a young lady that the manager mark was in at this time and placed on hold. I informed the young lady I needed to speak with him regarding a complaint. She placed me on hold to relay the information. I was directed to speak with Jazz or other supervisor for any complaints. I told the young lady the complaint was regarding Jazz. She put me on hold again. Once she returned she relayed the message to speak with 2 other persons that will handle my concern but they are not available. The part that shocked me the most was Mark the manager said 9 times out of 10 I would be able to speak with him so I should probably call the corporate office.I can not wait until tomorrow morning I am pissed!