Pivotal Fitness - Park West

The staff is incredibly friendly. Erin at the front desk always has very inviting smile. My training experience with Chad was great even at my age he challenged me at every session.

I have been coming to this gym since way back when it was ESAC. Pivotal is now the best it has ever been. The instructors, trainers and staff are outstanding. The caring, supportive and community mindfulness make membership a very special experience.

Loved going to Pivotal for a long time UNTIL a staff member HIT ON someone who is very dear to my heart (trying my best to maintain their confidentiality). Mind you, he is TWICE 'their' age and where is the professionalism??!!! He still works there too! How awesome!

The gym needs a thorough deep cleaning. The amount of dust on the equipment, pipes in the upstairs track area and metal indoor roofs is appauling. The air quality in the gym I am sure is a health hazard. The bathrooms are constantly dirty to the point where you don't want to use them. I have never seen anyone cleaning in the gym. Members are paying good money and deserve a clean healthy environment to exercise.

I am fine being a member at a two star facility… here just to pick up heavy things and put them back down.If you are looking for a clean, modern facility, keep on trekking down the road as this place is not for you.There is definitely no pride of ownership here: exterior landscaping is mud, locker rooms run down and gross, equipment >5+ years old and just being driven into the ground.

Meh. It's fine, nothing special. Womens bathrooms were always unclean and smelly. **Beware, if you are not a fan of those blue-lives-matter flags (and types of people), steer clear.

Originally started at pivotal on johnie dodds, which was a nice big spacious gym, great child care facility. unfortunately they closed and moved everyone over to park west. i tried to like this gym but between the wifi never working, water machines being out of order constantly, the gym being dirty, very small childcare facility, i decided it was time to move on.

Been coming here for years and always have had a great experience. Changed from north shore to pivotal fitness but I love what they have done with the place. Nice variety of equipment, great selection of classes being offered, and a clean facility. Highly recommend!

Everyone was so nice and Richard was the best. Until I moved to Florida. I called them told them my situation. They said ok and then they keeped on billing my credit card. I called them again asked them what’s the story. They said I have to prove I moved. Lol. I guess you can’t just say I’m done. This happened in October of 2021. I’m still getting billed to this day and I paid for the few months. They owe me a refund. But I got a bill of 160.00 today . Omg I tried to call the Christian man Richard left a few messages and he never called back. He can take your money but can’t help in a bad business deal that this gym gives people. So please don’t join . It’s a nightmare leaving and don’t give them your credit card. They will screw you. They owe me over three hundred back

I moved and emailed them that I was now down in Florida . Never got back to me. To the email that sent that message..they emailed soon to be my ex. But they keep on taking the money out of my account. When I called them they said I have to prove that I moved. They took out 140 dollars. When I proved that I was down there they don’t refund the money they took out. I was ripped off and not only that they were so rude on the phone , talking over me when I was talking. I asked to talk to the supervisor they said they would call me back. They never did. That shows you what kind of people your dealing with