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The Edge Fitness Clubs in West Hartford offers an extensive range of fitness equipment, classes, and facilities, including a sauna, cinema, and dedicated areas for women and children. Customers praise the cleanliness, friendly atmosphere, and qualified trainers like Brad Paradis and Brandon Khiry. This gym fosters a community feel, encouraging people to reach their fitness goals in a supportive environment. However, issues like crowdedness, inconsistent customer service, and difficulties with cancellation processes have been cited as significant drawbacks.

If you're looking for a well-equipped gym with engaging classes and a welcoming environment, The Edge Fitness Clubs might be worth considering, but be mindful of peak times and the membership policies.

Pros:

  • Wide range of fitness equipment and machines.
  • Clean and well-maintained facilities.
  • Friendly and knowledgeable staff.
  • Excellent trainers like Brad Paradis and Brandon Khiry.
  • Variety of engaging classes.
  • Dedicated areas for women and children.
  • Supportive community feel.
  • Convenient location near highways and shopping areas.
  • Accessible amenities such as sauna and cinema.

Cons:

  • Often crowded during peak times.
  • Inconsistent customer service.
  • Difficult membership cancellation process.

Location / Contact

Rating Stats

4.3

out of 5.0

29 reviews
5.0
2 reviews
4.0
3 reviews
3.0
8 reviews
2.0
78 reviews
1.0

Reviews (120)

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I have been with Edge Fitness West Hartford for three months. Their science based classes have lead me on a path of fat loss and muscle gain. Facilities and equipment are clean and maintained. Folks who work here have been warm and thoughtful to me. Just one example, the manager Patrick, who signed me up on day one, fist bumps me after class, before class or even in class when our paths cross as he works out here as well.

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The majority of the staff is very nice, but recently I had an interaction with a worker named Ashley who was incredibly rude. I understand that you are not allowed to let others use your card now, but at the time I did not. The person who attempted to use my card called me upset because Ashley was rude and dismissive. The amenities are very nice, but they need to transfer her to somewhere else.

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I love the Edge! I trained for 3 years with Brad (I intended on doing it for 6 months). I work out on my own, in group classes and personal training. It’s always clean and the staff are super friendly. Go visit and get after it!

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The gym is a great environment and has a lot of great features. All of the workers are great and super helpful. All of the trainers and staff, especially Corey, Patrick, Elijah, John, and Jimmy are always friendly and willing to help out with whatever you need at the gym.

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Corey is an excellent salesmen. He is always smiling and giving advice to myself and fellow edge fitness members. Even when Corey is busy with his work he seems to always have time for a brief chat or question depending on what I need. I would highly recommend asking for Corey at the front desk for any questions on membership plans or workout advice.

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The gym is always clean. It is very crowded. But, it is a nice change up if you’re looking to work out amongst people. Rebecca is always nice at the front desk; she was actually the one who got me to give the gym a try. The daycare is also very convenient.

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Excellent Place to get a nice, quality workout. Everything you would need whether a beginner or more experienced to build the best physique you can push yourself to achieve.Friendly and very knowledgeable staff.The Manager Ashley is very professional and does everything to accommodate any needs, concerns or questions you may have.

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I love this gym and the people are so friendly. Corey is always so supportive and helpful whenever I feel like I’m not sure about what I’m doing while I’m working out. I appreciate how concerned he is for his ppl. As well as Winston! Winston is such delight and has helped me and my friend learn how to self defend with boxing! Definitely book with Winston!

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As weird as it is working out in the old Toys R Us building, the Edge West Hartford is an amazing gym. The staff are always friendly and accepting. Corey and Jimmy always go out of their way to say hi to me when I walk in, and check on me during my workout to make sure everything is going as it should be. Machines are rarely broken, and when they are, they're fixed quickly and efficiently. Cleaning staff is always keeping the gym and equipment clean, so I feel safe and healthy working out at Edge.

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Nice gym, clean, new equipment, but its ALWAYS very crowded and you will have to wait for a bench or squat rack unless it's late at night or early in the morning.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.3-star.

This business has 120 reviews.

The address is: 1471 New Britain Ave, West Hartford, CT 06110 .

The contact number is (860) 956-6720

This service is listed under Gym .

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