The Edge Fitness Clubs

Depends on the day, but the front desk people are not as welcoming as a year ago. The front desk staff should be more welcoming and helpful when people sign in or ask questions. I feel like the front desk staff who were hired are more robotic, fake and don’t care for the sense of community gyms are suppose to have. Otherwise the trainers are very caring and helpful and there is many fitness equipment for various training goals.

The Edge is a decent gym. It has most things you would want in a gym. However, it has many things that are needed and things they have that are not needed. No pool, sauna, hot tub, or provided soap or towels. No basketball or racquetball. It's just a typical gym with typical stuff. They do have great group classes though. The friendliness and knowledge of the staff are hit or miss and cleanliness of the gym and locker rooms are hit or miss as well. A dress code wouldn't hurt for some of the barely dressed men and women.

Their billing department is shady. According to their policy you can break contract if it is due to medical reason. We submitted doctors note for my son's knee injury along with the cancelation request. They still continued to charge us .

I am a college student with essentially a week left on winter break. I was considering a membership for when I get back for summer break, so I got the 7-day pass that they advertise of the website. I drove to this location and was told they don't give "freebie" 7-days passes out to college students. I understand the premise of such a restriction; however, the website and subsequent emails I received omitted this fact. If I had known about this earlier, I wouldn't have gone out of my way to get a "7-day pass" and drive to this location. While I know it is up to each location's discretion, I would of liked to have known/have it listed somewhere on the website or emails about this restriction instead of having to go directly to the club to find this out. The associate at the desk was cordial and walked me through the different membership plans. Yet describing the 7-day pass as a "freebie" did not come across well. The pass is meant to give potential customers a trial run of the Edge before they pay a significant amount of money for a membership. Calling it a "freebie" insinuates that people (in this case me) are using it to their advantage. I am sure the associate did not mean that when using the term, but that is how I interpreted it in the moment. It did not sit well with me as that was not my intention. For people who submit their information for a 7-day pass, I would advise you to call your location first and confirm you meet the requirements to utilize a 7-day pass. Other than that the interaction was positive.

Probably the worst gym in the market. If you are in college and want a gym membership i suggest going somewhere else for your time there. I moved back home and they refused to cancel my membership. i have been trying to cancel my membership for 6 months now and I have been promised multiple times that my gym membership would be cancelled and they still continued to charge me even though i have emails confirming that they already cancelled it. this is the biggest joke of a business i have ever been involved with. They say one thing, and forget everything about it once you hang up the phone. might as well do push up in you living room and bicep curls with your groceries, it will save you from going crazy with this establishment trust me.

BE WARNED: Cancellation is nearly impossible. I moved out of CT 2 months ago for grad school and followed the cancellation procedure which involves emailing the third party customer service company my lease with my signature and new address. When I called customer service to ask why I was still being charged they said my new address "could not be found", which was never communicated back to me. (My address was typed correctly and is exactly how it's printed on my lease and utility bills, so I have no idea why it couldn't be found since I, uh, live here? I don't know.) Shady. I knew I shouldn't have joined this gym.

My son and I signed up for memberships. I went to cancel months later because I had no transportation and he realized he had access to the gym at his University as a commuter student. We were told we couldn't cancel, but this was not made clear when we signed up. I've never experienced this with a gym before, and I'm really disappointed.ETA: My issue was resolved from both sides. During the two-man signup, my son was aware of the inability to cancel, likely lost in the shuffle when we were changing seats back and forth during the process (or when I was searching for my account info). My issue was never with the people... it was the process. The people are lovely and the facility is fantastic.

The staff is friendly and very welcoming. The problem with this gym (The Edge in general, not just this location) are the contracts and events and etc. There is no personal touch here. It is all about the money, money, money. In addition the music selection is horrible. They play the same songs over and over again.

Canceling your membership is sooo hard. I emailed them 5 times already that I want to cancel my membership. They asked my proof of traveling. I showed my passport with one way ticket (I dont even know why its even necessary!). As response they want another email with another request for cancellation. Also they say that they will withdraw another month of membership fee. I’ve emailed them way long before their last withdraw. THEY HAVE NO RIGHT TO DO THIS! Anyways I wont bother anymore. I’m closing my bank account and my phone number. Bye EDGE

I loved this gym for a long time. Decent equipment, very busy most of the time though. The real kicker is the contract. I attempted to cancel my membership because i was going away for training for the Army for 6 months, and when I came back they had sent my fees to collection even though I had provided all the proper paperwork, and left me $600 in debt. They don’t care about service members, or their customers, all they care about is money. They also make it so that you can’t lower your membership level once you raise it, so be very careful. ABC Financial (their billing company) is very difficult to deal with and it’s nearly impossible to get out once you’ve signed in. Don’t do it, there is better gyms that won’t try to rob you.