Pivotal Fitness - Summerville

My husband and I come 6-7 days a week! We love to lift! This gym is so accommodating to whatever your workout “forte” may be. They have a wide variety of classes (I love spin 🙃); even when it’s crazy crowded there is STILL enough equipment to get a lift in! The staff treats you like family. We’ve made great friendships, too. Not to mention the amazing kid zone 👏🏻 I would highly recommend this gym- I’ve been a member for years. If you’re looking for a non-gimmicky gym that has it all, come here.

I signed up for Pivotal Fitness in June of 2020 with a one year contract, which we did agree too. Later that year, my husband was laid off due to Covid, had to get another job with a longer commute and was no longer able to go in the mornings. I was no longer working from home after that summer, so we were not able to utilize our membership as much as we had during the summer. I went a couple of months to see if we would get back to using it, but I was only going 2-3 times a month. I went in to speak with them in March of 2021 and explained the situation, and asked if the membership could be cancelled or paused due to our new circumstances. They did not care and were not willing to work with me. They also did not explain that my contract has an auto renewal clause that I would need to cancel in order to avoid being charged anything additional. I don't remember agreeing to this, when looking at the contract I initialed both that I do want an auto-renewal and that I don't want an auto-renewal. Instead of clarifying what was an obvious error, they select auto-renewal for me. I go in to cancel June of 2021 and am told that because they need a 30 day cancellation notice, they are also going to charge me for July of 2021. The employee I speak with does not care about the poor communication or lack of service on the gym's part, he tells me I need to take responsibility.. um, I did by paying through the specified term in the contract! I am so frustrated with the billing practices of this gym. It is a very nice facility, however it is very overpriced and the customer service is very poor. I highly recommend Planet Fitness instead, I will probably be going back to them. $10/month for the basic membership and no contracts, so even if I only go 2-3 times per month it is still much more worthwhile.

Ignore all comments that you read that are negative let me tell you why first. No place is perfect except this is hands-down the best gym if not one of the best gyms in the Charleston area. There are three other main fitnesd but this one is the biggest so much more here. It's worth the drive if you can make it. Great staff, every machine you can think of, large cardio area, multiple different Fitness groups,, yoga, powerlifting CrossFit area in the back, huge parking lot for parking,a great area, give it a try can't go wrong I promise you'll have a good workout, I know I did

I currently have a membership here and personal training here. I tried to cancel my personal training and they told me I signed up for 6 months. I was never provided a contract to read for this and was told to sign on a blank board. They …

Had to change my review from 5 stars to 1 stars. I did not believe all the negative reviews I read about the management but after 1 year I am beginning to understand. The equipment is great and the staff are great too. But over the one year I have been a member there, there were changes to policies that helped me to decide to go to that gym in the first place. The last straw was my wife and I getting conflicting texts about when we had to renew our contract for a “special rate”. Upon calling, we learned that even the time in both of our conflicting texts was wrong and we had to renew for the low price within 2 hours! We politely declined and were told “if you find a new gym that’s fine too”. Unfortunately we will be doing just that. Great equipment and staff, but just too much shenanigans and policy changes that makes it too risky of an investment to stay with them for another year. It’s a shame.

I’ve been a member here for several years and this is an excellent gym! There is plenty of space to workout, every equipment piece that I’ve needed, and there is an abundance of equipment so when it’s busy, I still have plenty to choose from. Doug and his team are very friendly and go out of their way to make sure your needs are met and the place stays clean and in order.

I have been a member at Pivotal - Summerville going on 3 years. This facility has a great selection of classes to choose from, not to mention the instructors and other employees are always a joy to work with. Also, kudos to the manager, Doug. He has done a wonderful job of making the re-opening a pleasant and safe experience. I personally feel extremely safe working out due to all the precautions Pivotal has taken and implemented. You simply can't find a better gym to join in this area.

I’m glad we found this gym when we moved to Charleston 18 months ago. The staff members have always been pleasant and welcoming to us. We even have made a lot of friendships with people we have met there. We look forward to seeing the friendly staff at the front desk when we walk in every day. They have much space, a ton of equipment and classes if we choose to participate in. Thank you to the staff for making the gym a welcoming, fun and a clean environment.

This gym is awesome. The classes, the trainers, the equipment, and the gym hours are great. The staff gets to know your name and treats you like a familiar face. I have went to the gym for over a year. I have lost alot of weight and gained alot of muscle by using all it has to offer.

A great gym, lots of modern equipment and plenty of it. The staff is usually very accommodating, but the hours aren't the most ideal. Truly a 24 hour gym would be nice, or even the option for it. Nice amenities, but the locker rooms aren't the best, they could use some upgrades. Basic membership is pretty reasonably priced, but classes and trainers are expensive add-ons .