Pivotal Fitness - Summerville

I've spent over 3 years at this gym now. It has very friendly staff, a LOT of equipment to use, the people that workout here are also nice and will help if you don't know how to use a machine or need some tips to improve your form. I did …

Started here because a friend recommended this gym and I love it. It's a very clean gym and the staff are awesome. I love the classes they offer and the times of the classes are accommodating. One of my main reasons I considered this gym …

I moved here about 3 months ago and have had the best experience here. The staff is super friendly and helpful. I originally looked into this gym because of their childcare option which has been great! My daughter loves going here. I personally am a Redzone fanatic but there is a class for everyone and plenty of equipment to lift with and not have to wait like at a normal gym. Absolutely hands down the best gym in Charleston!

Amazing transformation of the "old" Pivotal - upgraded and expanded equipment offerings - wide array of class offerings (each in their own special space) - first-class spin studio. People make the difference - front desk staff always friendly and welcoming. Some gym-goers complain about the contracts and the monthly, but quite frankly if you actually make regular use of the space and the equipment, then the dollar amount per visit is very reasonable. Personal training staff is really on the upswing, too - I would recommend Scott Russell without hesitation - as long as he doesn't get so busy that he can't schedule sessions with me!

Extremely disappointed. If you're Military, I highly recommend you choose a gym that has a more solid business plan and understand how to conduct business with an individual. False promises of getting things done and failing to write an email or make a phone call is pretty amateurish. Long story short, thought I had handled the cancellation of my membership (month-to-month plan) and found out later that they were still charging me. Contacted the facility probably at least once a month for about 5 months until they finally cancelled it. However, now, I paid for a several months for a gym I was at least a 22 hour drive away from. Again, was told that it would be taken care of. Well, never happened. Funny thing is, I'll be moving back to Charleston and will be that much smarter to choose a more establish business even if it costs a little more. On top of that, I've already sent an email to my squadron highly recommending they stay clear of this business.In short, spend the extra money and find a gym that has a more established sense of business and remember they are a facility to provide a service, not the other way around.

I had no problems with choosing a membership option at all. I had zero problems when time came to renew.The facility itself is mostly brand new. There is plenty of equipment and space to work and the hours are very workable.I do not pay for the option to take classes but those I speak to that do use it speak quite highly of it and the option for trial classes is always there.You'll have complaints here like any other gym...someone didn't put the weights back, it's crowded today, etc.Otherwise, this gym is great.

I have been a member of this gym since Pivotal took over all of the Life Quest gym accounts back around 2003 when the Life Quest owner skipped town. I have seen the ups and downs but have always been pleased with the quality and cleanliness of the gym. The recent refurbishment however, has been outstanding. The gym is head and shoulders from where it was last year. The staff are great and my wife loves the classes. She has been to three different class types regularly and loves all of the instructors. I highly recommend this gym. The equipment is great, the staff is great, the ladies in the children's center are truly awesome.

I absolutely love all of the classes they offer!!! the instructors are amazing and show modifications for every level of intensity. the staff is friendly and always helpful. the daycare was FREE!!!! and all of the equipment was in great condition and there was more than plenty during the busy hours. on top of that, the prices were beyond reasonable and there is no contract!!!! LOVE THIS GYM!!!!

The only positive thing I can say about Pivotal Fitness on Trolley Road is that there is a wide variety of equipment but for me that is not enough because it is ridiculously overpriced. Some of the equipment is old and screeches horrifically in which the staff was notified and 2 months later nothing has been done about it. You can find the same equipment at a much cheaper price at another gym. The Personal Trainers are cool guys but, like everything else in the gym, are overpriced and do not do anything that you can not do by yourself. The staff is careless and don't focus much on the customer. When they do it is only when you are going to spend money. The gym's promotions are misleading, only leading you to spend more money than what is displayed. Management at Pivotal Fitness is poor, I spoke on the phone to the manager about one of the employees mishaps, in which I was charged an overdraft, and she argued with and disrespected me. I'm certainly not the only one that thinks this gym is horrible. I talk to other people in the gym and they also say that after their contract ends they are going to find another gym. I made the mistake of signing a contract with Pivotal Fitness and highly advise that you do not make the same mistake that I did. Summerville and Charleston have plenty of other gyms that are way cheaper and care about their customer's.

I've been a member for several years and really enjoyed this gym. It is clean, doesn't smell, and there is always equipment available for me. I've never had any financial problems and I've gotten good customer service when I have interacted with the staff (these seem to be the chief complaints).I use mostly the cardio equipment, and it is always in good repair. The facility on Old Trolley Road is spacious and they seem to have numerous spinning and other classes that are always well attended. When I've been in the West Ashley area, I drop into that fitness center and it too is clean and spacious.