Genesis Health Clubs - 84th & Q Street

Slow to process memberships, misleading promotions, desk attendants not looking up from their phones, strange swimsuit policy in the locker room, broken showers including the handicap stall. Tiles falling out. Leaking roof over equipment and over swimming pool. Run out of towels frequently. Fix this location before building a new one out west.

Genesis is the best gym I have found that is worth the membership fees! This gym has everything from a full-sized basketball court to an indoor and outdoor swimming pool! I love it here!!

Well, I can tell that they do a good job maintaining the facility, I was assisting to the one at 84th and Q. I decided to go with the month to month because I didn't wanted a commitment and all other fees that members have to put up with. All good no worries until out of the blue they hit me with an "enhancement fee" $41 some dollars out of left field. They tell me now that it was in the contract, funny, they explain every single thing when you come in verbally, but not that one. it's not the $41. and change dollars that bothers, it is the principal. Also now in order to cancel I have to ether come in in person or send an email to the general manager, a guy I never met nor I ever saw in that location. Obviously he's out of touch with his customers because when I called the lady that answer told me that I was not the only one calling about that BS fee today. So, is not the facility, or their people, it is the unethical way they conduct their business that has drove me out of there.

Gym went downhill fast once they changed to Genesis. Even the customer service has plummeted. Tried a few other Genesis facilities around town, they were even less impressive. Cancelled my membership the beginning of January, they continued to bill me 4 more times before I finally stopped payment at my bank. Now they refuse to take responsibility for their errors in the cancellation process, and refuse to credit my account. BEWARE, you may like the experience for the first few weeks because it is new, but you will pay for it in the long run.Update,I received an email stating management would like to resolve this, please email them at a specific email address. I invested 15 more minutes re-establishing the facts for them, just to waste 15 more minutes of my life. Not so much as even an acknowledgement of my communication.

Hey Ladies and Gentlemen, If you are looking for the best gym to come to please give a 1 hour out of your day to stop by 84th and Q Genesis. Katy and Maggy hold down the front desk going above and beyond with there customer service. The entire staff from in the back to the help service desk are absolutely amazing. I love coming here my three days out the week. Great Facility. Great Towels. And got some good food choices with healthy snacks. So if you want a gym to call home just call 84th and Qs Genesis.

I drive out of my way to go to this location I love the layout . Everything is separated but not isolated. The staff is great ! Friendly welcoming and professional. Everything is well kept and clean . Love it , it’s definitely my happy place I look forward to my workouts here everyday.

Great gym, but beware. Last week a friend’s car was broken into while she was working out, and the other night my boyfriend’s car was stolen from the parking lot of this gym while he was working out at this same location. They don’t have cameras in the parking lot, so we have no way of being able to see exactly when this happened, or who is responsible. I think the gym could have been more proactive to protect their members. The person who stole the car is obviously a member here- otherwise they couldn’t have accessed the locker rooms, and because of the lack of cameras, this person may continue to come to Genesis and damage or steal from others. Needless to say I don’t feel safe at this gym anymore.

Great location they have all the amenities needed! I prefer this location because of their great customer service. I signed up with Jake and couldn't have asked for a better experience. Not much crowding plus I love the steam room and sauna! Definitely recommend!

When I come to this gym, I feel welcomed and I’m always greeted with amazing energy!I love the staff and especially the management! They helped and help me with all my needs.I look forward to coming to this gym. The staff makes my entire day.

I was a member when this gym was Prairie Life, while I am appreciative that Genesis is upgrading the gym, I am not happy with the way they go about the renovation. They shut down 2 racquetball courts at 84 location and then shut down all the courts and do the floors at the 132nd location. They shut down the daycare side and just post a little sign, the communication was terrible. And to compensate for this, they don't expand any daycare hours at any other locations. I say something to management, they tell me to check other locations, but those locations are even more limited! This has been the worse planned renovation I have ever seen in a business with little regard for it's members.