Planet Fitness

The 3 male staff that are currently in the facility are very juvenile and annoying. I had an issue with my account that still does not make any sense to me, each person spoke to including the assistant manger were very cynical and not their tone was not pleasing when speaking to me. When I asked for a number to call in regards to speaking with corporate, I was told that each facility is a franchise and I could only speak to the team I was currently speaking with at that moment, which was no help! It is a big inconvenience that they only have ONE trainer, and if you are not enrolled in his very limited classes you can not get assistance in working the machines because I asked and I was told "they have descriptions and they are pretty self explanatory". There are also NO workout classes or anything offered at this location. There is not a single woman that works behind the desk or is a trainer, very discouraging and makes the gym seem male dominant. I will be traveling to the Daytona location next week, I hope it is not a unpleasant experience like the palm coast location! I cannot wait until my year is up, I will be looking for another gym!

This place is extremely inconsistent and sometimes makes up their own policies depending on the people working. I have also witnessed with my own eyes the staff discriminate against minorities. This does not surprise me considering the location. Very disappointed in this planet fitness!!!! Of all the ones I have attended I would not recommend this one at all..would rather you drive to st Aug or Daytona for a better experience....

Okay. So I have some things here. Planet Fitness I don't like, they'll trap you into keeping your membership with late fees (you can't cancel unless you pay them) and corporations in general are awful. But the employees? Some of the kindest people. I was helped by two women and they were so kind! Honestly the five stars are just for them.

The machines are well maintained, you're usually not waiting for any particular one as long as you aren't in a strict routine. I can't speak as to the free weights.The men's urinals typically have a puddle under them, but they'd probably have to have someone in there 24/7 to address that. Otherwise the staff is always cleaning and restocking the floor. They are friendly, there is only one bad apple and even she is polite untill you need anything other than checked in or signed up. There is a lot of turnaround with the staff, however.The morning crowd of customers a is polite and some even helpful. You won't see any judgment here.The only downside is there are no personal trainers here or much in the way of help, and you can't bring your own trainer in. I would suggest youtubing equipment operation, plenty of them out for Planet Fitness.

Wish it were bigger. They dedicated so much room for cardio machines, areas for weights/weight machines feels really cramped, and if it's busy, good luck using the machine you'd like. It's fine though if you only do cardio.

I’ve been a member for 4 years and never had a problem until yesterday. I brought my husband who is active duty military visiting for the holidays to work out. We knew we would probably have to pay for a day but $20 for 24 hrs?? Are we serious? That’s a months memberbship fee! Absolutely ridiculous.

This place has the worst customer service. Nobody ever greets you, barely even acknowledges you as your standing there. All planet fitness equipment and facilities are the same anywhere you go. But will set a place apart is their lack of customer service, welcome to the Palm to Coast Planet Fitness.

I love the fact that the audience caters to those who would not normally go to a gym. I never knew that Planet Fitness was all about beginning and having a no judgement place to go to work out. What a great idea. Just wish their staff was a little more friendly. Whaddya gotta do?

Horrible customer service! I made it very clear that I was only in town for a week and that I would be canceling the membership once the project I was there for was completed. I was never told that the only way to cancel the membership was in person or by certified letter. I have memberships at my local gym and rock climbing gym. You can cancel both online. Its 2018, we have the technology! It should not be so difficult to cancel a membership, especially after it was made very clear what the situation was. At the very least, any and all conditions for canceling should be made abundantly clear to potential customers.

This PF location desperately needs a management shake up. I travel for work and have visited many PFs throughout the country. Would venture to say, the Palm Coast location has the rudest staff of any planet fitness, by far. Yelling and embarrassing customers has No place in any business, but it is really despicable in a Gym environment, ironic that they promote themselves as a "judgement free zone" and then hire people like Aleece