Planet Fitness, located at 9930 Johnson St, Pembroke Pines, FL, offers an affordable, clean, and friendly gym experience. The staff is frequently praised for their exceptional customer service and dedication to maintaining a welcoming environment. Amenities include numerous treadmills, massage chairs, and tanning beds, making it a well-rounded fitness destination. However, the gym has faced criticism for equipment issues and occasional managerial lapses.
If you're looking for a non-judgmental and supportive fitness community with accessible membership options, Planet Fitness could be a great fit. The 'No Judgment Zone' ethos promotes a comfortable atmosphere, though some may find the laid-back approach not suited for serious bodybuilding. Overall, this gym is highly accessible, with 24-hour service on most days and plenty of amenities to offer.
Pros:
- Friendly and helpful staff.
- Super clean facilities.
- Affordable membership options.
- Variety of equipment and amenities.
- Welcoming and non-judgmental environment.
- Accessible location in Palm Johnson Plaza Shopping Center.
- Open 24 hours on multiple days.
- Convenient app check-in.
- Additional amenities like massage chairs and tanning beds.
- Consistently positive reviews for customer service.
Cons:
- Issues with broken or malfunctioning equipment.
- Some complaints about management and billing issues.
- No free-weight chest benches and barbells.
Location / Contact
- Address: 9930 Johnson St, Pembroke Pines, FL 33024, United States
- Phone:+1 954-885-0330
- Website:planetfitness.com
Rating Stats
Reviews (112)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 112 reviews.
The address is: 9930 Johnson St, Pembroke Pines, FL 33024, United States .
The contact number is +1 954-885-0330
This service is listed under Gym .
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Breyana Mahoney
7 months ago
Just rejoined the gym. Marco was so sweet and super patience he help me with my barcode and informed me of the gym hours thank you Marco
Eloina Caiman
7 months ago
On Sept. 4th around 1:50pm I walked into the gym to finally cancel my membership, it had been in a 3 month freeze period and it was about to expire. I wish no longer to continue so Nicolas Diaz had me sign the form which soon after I received a copy of that form in my email. I walked out happy that Nicolas had made the cancellation process so fast and easy. And glad I had shown up well before the end of the freeze term to cancel it. On Sept. 18 I come to find that I had been billed for planet fitness so without hesitation I called them again to resolve the issue. I had spoken with a female and I don’t remember her name but she had created another cancellation form that I received on Sept. 18 at 10:41 she also told me that I would get my money back within 5 to 7 business days. I waited way passed that time and that bill is still there. Today, October 1st I called again explaining all this to them. Then was told that I would have to explain it to the manager who was on a meeting, that he’d call me back in 10 minutes I let them know if they didn’t call I’d call back, no one ever did, I spoke with the “manager” who proceeded to tell me that since that cancellation form from September 18th was made after they billed me that I wouldn’t be able to get my money back even doe I originally did it September 4th but apparently they have no form in the system for September 4th which I told them I’d be happy to email to them or show up to personally to show them on my phone.Trash just trash. THIEVES. JOSHING ME AROUND for nothing. Never again
Ayrton Chin
7 months ago
I had a blast. Treated well and it was very clean 🎆🎆 …
LISA
7 months ago
Great gym and super clean! Wonderful staff!
Scott Thrasher
7 months ago
cancelled my membership, too many lazy people sitting on equipment staring at their phone when I'm trying to actually exercise. Staff is great, clientelle is fkn terrible. Probably has something to do with the "no judgements" mentality. Not for me.
Elton Riley
7 months ago
I love this location because the employees are very friendly and helpful. They go out of their way to make you feel welcomed. This was especially true where the other night, when I lost or misplaced my Apple air pod case. I was saddened when The did not find them and after I learned that no one turned them in. But Chris, who was working the front desk assisted me in trying g to find them. Unfortunately, nothing turned up, but the next day when I returned, Chris remembered me and let me know that he found them, which made my day.
Peyote Greco
7 months ago
Summer was a hot mess, the kids program. I'm all for it, but they needed a cut-off time. Not fair to the paying goers & staff to clean more mess & not to mention have limited access because of this daycare program! Also, like every other gym break-ins in the parking lots are inevitable, so beware! If you have to go as far as opening your backseat and show their is nothing in your truck, do that so criminals don't get tempted. Other then that staff is always pleasant & welcoming. Treat them better please!
Don Chin
8 months ago
It was great as Nicholas and azeal treated us good and we had a good experience. 🤙🏾🎆 …
Emma Rogers
8 months ago
tesia was awesome and made my workout a great experience today!
rafael molina
8 months ago
Azael & shamako, greeted me on my first day..great service