Planet Fitness, located at 9930 Johnson St, Pembroke Pines, FL, offers an affordable, clean, and friendly gym experience. The staff is frequently praised for their exceptional customer service and dedication to maintaining a welcoming environment. Amenities include numerous treadmills, massage chairs, and tanning beds, making it a well-rounded fitness destination. However, the gym has faced criticism for equipment issues and occasional managerial lapses.
If you're looking for a non-judgmental and supportive fitness community with accessible membership options, Planet Fitness could be a great fit. The 'No Judgment Zone' ethos promotes a comfortable atmosphere, though some may find the laid-back approach not suited for serious bodybuilding. Overall, this gym is highly accessible, with 24-hour service on most days and plenty of amenities to offer.
Pros:
- Friendly and helpful staff.
- Super clean facilities.
- Affordable membership options.
- Variety of equipment and amenities.
- Welcoming and non-judgmental environment.
- Accessible location in Palm Johnson Plaza Shopping Center.
- Open 24 hours on multiple days.
- Convenient app check-in.
- Additional amenities like massage chairs and tanning beds.
- Consistently positive reviews for customer service.
Cons:
- Issues with broken or malfunctioning equipment.
- Some complaints about management and billing issues.
- No free-weight chest benches and barbells.
Location / Contact
- Address: 9930 Johnson St, Pembroke Pines, FL 33024, United States
- Phone:+1 954-885-0330
- Website:planetfitness.com
Rating Stats
Reviews (112)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 112 reviews.
The address is: 9930 Johnson St, Pembroke Pines, FL 33024, United States .
The contact number is +1 954-885-0330
This service is listed under Gym .
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Walaa Eltahir
1 year ago
Best gym I have ever been too, very clean, I feel comfortable every time I come here. The staff is so welcoming as well. Rosa is a very sweet manager she makes sure experience is always one you won’t forget.10/10
Nicolas Flores
1 year ago
Just moved to this town with my girlfriend and since this was the gym closest to me we decided to check it out. We were impressed by the friendly staff and cleanliness of this particular location. The manager, Rosa, was polite and helpful. As newcomers to this area, we were appreciative for the welcoming experience.
willifer carrasco
1 year ago
This gym is great. I’ve been a member for a little over a year now and honestly the staff here is always super nice and friendly and they even know me by name. There are 2 particular staff Liza and Tesia who are great at what they do. Always smiling helping out however they see fit.
Jagsm
1 year ago
Rosa and Catherine are always extremely friendly in the morning. They provide great customer service as well. The gym is always clean and they help me use some machines when I have questions. Super friendly environment
Ronaldine Exil
1 year ago
I'm not kidding; this location is lovely, spotless, and has excellent staff. At first, I was discouraged about exercising in front of other people, but one employee named Tesia made me feel safe and at ease. She also assisted me when I had problems using the app. This Planet Fitness offers outstanding customer service, so visit it if you're seeking for one.Once more, many thanks to the worker!
kailey Fernandez
1 year ago
Love the staff! Rosa specifically, such a bright, wonderful, helpful soul! Definitely recommend this gym it not only has such a welcoming environment but it is very clean and well taken care of. My favorite gym in Miami
Alan Hernandez
1 year ago
Been a member of this gym for about 8 years now and would not consider going anywhere else. This gym is my home. They are super clean, spacious and they have a very friendly staff and other respectful gym members that make the overall working out experience a very pleasant one. Overall, I give this health club a perfect 5 of 5. Keep u the good work guys!
nielsen metellus
1 year ago
I don't usually do reviews but I had to come on here and give these people their props. I visited there once and they were just so welcoming! Especially the assistant manager Tesia she was so informative and knowledgeable about the gym. And because of her I signed up just in time for the no commitment period. Keep up the good work guys👏🏾👏🏾👏🏾 GIVE THE WHOLE STAFF A RAISE!!! definitely have to visit there again when I get the chance!
Indio DePerla
2 years ago
This was a great experience I was pleasently Greated by Lindsay. I could not find my key tag. Lindsay knew how to handle the situation very professionally.I lost my keys so I needed a lock and Angel was there for me.A high percentage of the time I find people at the front desk high on what they think it's power.You know the type., This team is not about thatBy the way the guy cleaning in the picture is Jessy, and Angel is behind the desk.
The Fan
4 years ago
I have been here about a year and all good, machines sometimes are out of service but that's understandable. 1 star because they sent some people to clean the lights and all the dust is landing on the people. Its disgusting and unsanitary, if you have to close de gym for an hour would not kill us