Planet Fitness, located at 9930 Johnson St, Pembroke Pines, FL, offers an affordable, clean, and friendly gym experience. The staff is frequently praised for their exceptional customer service and dedication to maintaining a welcoming environment. Amenities include numerous treadmills, massage chairs, and tanning beds, making it a well-rounded fitness destination. However, the gym has faced criticism for equipment issues and occasional managerial lapses.
If you're looking for a non-judgmental and supportive fitness community with accessible membership options, Planet Fitness could be a great fit. The 'No Judgment Zone' ethos promotes a comfortable atmosphere, though some may find the laid-back approach not suited for serious bodybuilding. Overall, this gym is highly accessible, with 24-hour service on most days and plenty of amenities to offer.
Pros:
- Friendly and helpful staff.
- Super clean facilities.
- Affordable membership options.
- Variety of equipment and amenities.
- Welcoming and non-judgmental environment.
- Accessible location in Palm Johnson Plaza Shopping Center.
- Open 24 hours on multiple days.
- Convenient app check-in.
- Additional amenities like massage chairs and tanning beds.
- Consistently positive reviews for customer service.
Cons:
- Issues with broken or malfunctioning equipment.
- Some complaints about management and billing issues.
- No free-weight chest benches and barbells.
Location / Contact
- Address: 9930 Johnson St, Pembroke Pines, FL 33024, United States
- Phone:+1 954-885-0330
- Website:planetfitness.com
Rating Stats
Reviews (112)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.4-star.
This business has 112 reviews.
The address is: 9930 Johnson St, Pembroke Pines, FL 33024, United States .
The contact number is +1 954-885-0330
This service is listed under Gym .
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Garry Jean Baptiste
10 months ago
Great customer service. Celine and Alex are very friendly front desk staff. Great gym. Very clean.
Djerry Cherubin
10 months ago
I’ve been to many different locations but this one is my favorite. Everyone at the front desk is pretty courteous specially Celine she is always smiling and checks me in as I approach the building.
Mike McCall
10 months ago
Came in today and Catherine helped me out. She was super professional and nice. Nice equipment for the price of the gym
Juan Fonseca
10 months ago
I have been coming to Planet Fitness Pines for one year now, the place is clean, the customer service is great. Thank you Tesia, Alex, Catherine, Jaloni, Camilla. Great leadership equals a great experience. 🙌 …
Rafael Betancourt
10 months ago
Easy to register but hard to cancel , I try to cancel for 5 months and this gym don’t let me do it because I have to go to Miramar location and sign a paperwork and I don’t leave in this area , so this people still charge me for this service because i can’t go there and cancel and nobody give me a solution to this situation.
Tony Rossano
10 months ago
I come to this specific club all the time & each team member treats me with so much respect & kindness each time…Not to mention how clean the club is at all times. Definitely recommend
Jessica B
10 months ago
This is by far my favorite gym. It has all the gym equipment I need for my workout. It's very clean. Nicolas was a great help today as well with any questions I asked.
Theophilus Jones
10 months ago
Alyssa is a great employee, she would make a good supervisor…. We need more friendly/ outgoing employees like her. She gets an A in my book!
Meir Rosenberg
10 months ago
Love this location. Celine and Alyssa are fantastic staff. Celine showed me around for the first time, sat with me answered all my annoying questions. She’s the best! Always smiling and she remembers her guests. Great spot!
Manuela Mejia
11 months ago
It’s honestly such a clean and friendly environment I fell in love with this gym and thanks to daniel for being so patient with my many questions