Bay Club Redwood Shores

One of the worst experiences dealing with their staff, they kept charging every month for services even when services are not being used and refuse to refund money. I had to go to my bank to claim fraudulent charges on my account.

High class, well maintained. Many activity choices.

First time there and turns out they will throw all kids out of the pool at certain times. 15 minutes after arrival there was a forced break for our two year old (but not us). Makes no sense.Water play area also quite dirty and half of the features don’t work (if you can even get the staff to turn it on). This all looked much better when touring the place earlier…EDIT: Emailed Cori after seeing the response. No reply so far. Guessing this is just a semi-automated response to make it look like they care.

The Club is what they call "putting lipstick on a pig". Sure you can update some of the equipment, but it's still falling apart. They used to serve oatmeal and coffee in the morning, now you're lucky to get Ice out of the machine. There is no cleaning company outside of the staff so the place is filthy. Over the last several years it's become so bad with rats running across my feet in 77 or dirt and spit on the floors and locker rooms. Saddest part was this club once put members first and now all that matters is $ and what little they can do to still get $600+ a month. I hope I can save someone from the window dressing yours they out on, it ain't what they selling and I found that out first hand.

If I could I’d give them 0 star.This review is overdue.I’ve been wanting to write this but today I got encouraged to finally do it as I got to know a friend of mine had the same experience.I felt ashamed because I told her to come to this place so our kids can come together as well.Be aware:They have no limit for people in the pools so there might have 100s in each pool at the time. Sometimes they give private classes during busy days/hours and the instructor keep asking us to keep away from half of the pool reserved for private lessons. And the other half is packed. Club is always over crowded specially during summer and they are always short in towels during this time.You will always see dirt in the water and they never clean as they supposed to based on how busy the place can get.Nevertheless, they are bunch of cheaters.When Paul Yapp gave us the intro, he HE SAID: you can cancel membership at anytime. We emailed and called him for canceling our membership but got ignored. they charged us for extra 2 months. We kept emailing and calling and they were dismissive.I thought it happened only to us. But today I was talking to my friend and same thing happened to her.So please be aware of their scam.Another thing,My husband had an accident, and slipped while he stepped inside one of the pools.The shallow pool, where there used to be a slide, the floor of this pool was green, dirty, slippery, so that’s why he slipped and fell on his back, almost hitting his head.All the did was asking us where he fell not even saying sorry!They barely clean the pool floor so be aware of that too.It’s such a shame they charge people so high and maintenance is so poor.

Beautiful gym, wide open space, has everything u need.... basketball, pools, tennis courts, weight rooms, suana, jacuzzi..... full service w th exception of a spa. They could clean th studio floors a Lil more often

Not as clean or as updated as the other bay clubs, however the two gyms are updated and massive.

Been a member for over a year now. At first the equipment was outdated but now majority of the equipment/treadmills/stair masters have been updated with completely new machines. The fellow gym members are very respectful and friendly. They do a very good job keeping up with fresh clean white towels around the facility!

Fantastic 👍 …

We have been members for only a few months. This was the first big family visit to the pool area. We arrived around noon and there are a lot of pools but most are tied off for lap swimming.Sadly it took almost 45 mins of hunting down for a seat and after we had found a couple seats there were no towels available. We had to wait about 20mins for a refill of the towel station. Pools were warm but slightly dirty with litter and bugs.Food was cold at the food station with old dried hot dogs. We opted to order at the bar for more fresh cheeseburger which was excellent along with the tater tots.At the end of the day we used the family showers to get the kids cleaned up and they were all full of huge piles of towels on the ground.Gym facilities are nice but could use some cleaning and updating. Overall wished our first family experience was a bit better. We still have 8 months on our membership