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Retro Fitness in Richardson, TX, offers a welcoming gym environment with exceptional customer service. Members appreciate the gym's friendly and helpful staff, clean facilities, and a variety of updated equipment. Despite remodeling the space previously occupied by YouFit, the gym maintains an affordable membership with added benefits such as smoothie bars and free classes. However, some customers have faced issues with unexpected closures and membership cancellations. Nonetheless, the majority of reviews highlight a supportive atmosphere and effective workout environment, making Retro Fitness a popular choice for both beginners and fitness enthusiasts.

Overall, Retro Fitness stands out for its cleanliness, new equipment, and friendly staff, including notable members like Alicia and Bridget, who consistently receive praise for their exceptional service. Affordable membership options and a non-judgmental environment further enhance its appeal. The gym addresses customer concerns promptly, although occasional communication lapses regarding closures and membership cancellations can occur. Retro Fitness remains a solid choice for those seeking a well-equipped and friendly gym atmosphere at a reasonable price.

Pros:

  • Friendly and helpful staff.
  • Affordable membership fees.
  • Clean and modern facilities.
  • Wide variety of updated equipment.
  • Free classes for lime members.
  • Not crowded, even during peak times.
  • Smoothie bar available.
  • Non-judgmental and supportive atmosphere.
  • Good value for money.
  • Positive feedback for specific staff members like Alicia and Bridget.

Cons:

  • Inconsistency in gym hours.
  • Challenges with membership cancellations.
  • Occasional unexpected closures without notice.

Location / Contact

Rating Stats

4.2

out of 5.0

25 reviews
5.0
4 reviews
4.0
2 reviews
3.0
15 reviews
2.0
76 reviews
1.0

Reviews (122)

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Love this GYM a lot, the staff and the atmosphere is just one of a kind, you really won’t find it anywhere else. Especially a staff member name Alex he gives you advice on how to improve your lifestyle. I’m thankful for he’s help💪🏽 …

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Youfit is a great gym, everyone is very friendly, never had problems with anyone there. I forgot my pass one time and they didn’t give me any trouble and signed me in. Everyone is always saying hello when someone walks in, Dae is a very friendly worker and is fun to talk to.

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Terribly loud rap music that overrides my earbuds. Unprofessional overweight staff. One would think they would hire fit people to work at Youfit instead of not just overweight but obese people.I decided to cancel my membership and they charged me an additional month and a cancellation fee on top of paying another month. When I asked why was there an additional fee the staff member said it's a $10, 10-day rule. I asked what that meant but he was never fully able to explain it other than just repeating it's a $10, 10-day rule.Don't count on the staff opening the gym on the stated door hours either if you go in early. My reason for canceling the membership was stated above as well as constantly having their TVs on CNBC and CNN propaganda.

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I don’t know where to start for this but over all everything is fantastic service and people that work there remember my name which make me happy to here. And there is one employee her name is Megan and she is a fantastic ‘employee I recommend going to this gym

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Been here for almost 5 years and love everything about this place ! Alicia at the front is so welcoming and helpful ! Never a dull moment with her! Javi so welcoming and sweet ! Nayla is an amazing personal trainer and if you’re a women looking for one shes your girl !

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I’m glad this gym opens early in the morning. There is a worker name Alicia that is there to greets everyone in the morning. I also ways see her working and restocking the gym. Great person to have in the morning. The gym is clean and hassle free

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I booked time to visit on Monday night through ClassPass to try the Zumba class. I arrived early and the person at front desk had no idea what ClassPass was. I waited for awhile for the class and the instructor never showed up. Who I’m presuming to be the manager told me I would be refunded since I wasn’t able to take the class I paid for. He said he would email ClassPass and let them know the instructor didn’t show up and to refund me. I leave- a bummer I wasted my gas and time away from my family to try the class, but at least I would be refunded. Then I find out that he wouldn’t refund me based on it being called “open gym”. I never used the facilities and honestly had planned to try again another Monday in hopes of loving the class. Now I have a very bitter taste in my mouth about the whole experience with how this was handled.

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No frills with plenty of free weights and machines. New treadmills just arrived. Could use two more free weight squat machines. Music level toned down so more pleasant atmosphere. Clean and equipment well maintained. Worth it.

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I had some issues regarding billing and membership stuff, but the manager, Larry, was very helpful and accommodating in working through those issues with me. The facility itself is very nice and clean, and their personal trainers are very knowledgeable and know now to pace it right so that you're getting what you need without overdoing it.

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I've been coming here for a little over a year now and I absolutely love it, the gym is always clean and the atmosphere of the gym is extremely welcoming. I have never had a bad experience here and everytime I've been doing something wrong, someone helps me in a nice way.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.2-star.

This business has 122 reviews.

The address is: 1301 E Belt Line Rd, Richardson, TX 75081, United States .

The contact number is +1 469-802-5200

This service is listed under Gym .

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