Club Pilates is located at 3575 NM Hwy 528 NE Suite H-100, Rio Rancho, NM, in the Plaza @ Enchanted Hills. This studio offers a friendly and professional environment with highly skilled instructors who create challenging and varied classes. Many members have noticed significant improvements in strength, flexibility, and confidence after only a few months. The studio is described as clean, comfortable, and welcoming, with a supportive community culture.
However, there could be room for improvement in terms of customer service, particularly with clarity about payment methods. While most members rave about the positive experience, one review highlighted issues with unclear communication regarding cash payments and booking procedures.
Pros:
- Expert and friendly instructors
- Supportive and welcoming community
- Noticeable improvements in strength and flexibility
- Varied and challenging classes
- Clean and comfortable studio
- Convenient location at Plaza @ Enchanted Hills
- Professional and helpful staff
- Positive and refreshing workout atmosphere
- Classes start on time
- Knowledgeable about muscle groups and stretching
Cons:
- Poor communication regarding payment methods
- No cash payments accepted
- Issues with handling bookings
Location / Contact
- Address: 3575 NM Hwy 528 NE Suite H-100, Rio Rancho, NM 87144, United States
- Phone:+1 505-675-1818
- Email:[email protected]
- Website:clubpilates.com
Rating Stats
Reviews (10)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.7-star.
This business has 10 reviews.
The address is: 3575 NM Hwy 528 NE Suite H-100, Rio Rancho, NM 87144, United States .
The contact number is +1 505-675-1818
This service is listed under Pilates Studio .
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Terry Smith
1 year ago
Lorraine is amazing! Would and could not do it without her!! My husband even come with me because she is great!
Cat Ann
1 year ago
Great classes. Haley is wonderful, actually all the instructors are great. Thank you, Rio Rancho Pilates.
Kati Buckland
2 years ago
I love the trainers, the front desk staff, the classes, the location, the other members and the workout!!!!! Amazing place full of amazing people!
Patricia Black
3 years ago
Everyone there is very helpful and professional. The classes are good and I feel much better since starting the program at Club Pilates.
Bobbie Palmeri
3 years ago
This Club is great! Clean, starts on time and instructors who really know their classes! I have learned so much about muscle groups and stretching!!
Lisa Lane
3 years ago
Club Pilates has completely changed my body over the four moths that I have been coming. The staff is wonderful - super friendly and professional. I consistently leave feeling refreshed, relaxed and so much stronger and more confident!
Loretta McMath
3 years ago
I highly recommend Club Pilates-Enchanted Hills. Their staff is extremely helpful and friendly. I had never taken pilates or been a member of gym like it before and they answered all my questions and made me feel very comfortable. They discussed and explained the classes and payment options and even though I travel across town from Albuquerque to get there, it's worth it!
Beth Stimmel
3 years ago
Went for the intro class and then signed up for a class on Sunday and was considering joining. I was told I could buy a membership or pay per class. If you didn’t attend your classes per month you were still billed. I understand that. I have arthritis in my foot that was hurting after the intro class so I wanted to do a full class to see how my foot held up before joining. When I arrived for the class and went to pay cash I was told they don’t take cash and it says it in the door. It really doesn’t make it clear on the door , nor anywhere else in the place. I didn’t have my card on me and was told it could be paid online so I called my husband who tried to pay online. It said the class was booked and wouldn’t let him pay. The girlat the counter was dealing with other people and when I told her it said it was booked and asked if I should pay for the 10? She again wasn’t very clear and the class had started. She again was dealing with a someone who wanted a spot in the class I was missing. She said she would try and cancel my booking and then I could book it. My husband is on the phone waiting for directions. I pointed out the class has already started and she was kinda rude and what did I want to do? I said I was leaving and did. At the time of my intro class it was never stated they don’t take cash but I could pay as I go if I preferred. Seriously not a good vibe and won’t be joining. Terrible customer service.
Susan and Dale Spencer
3 years ago
I absolutely love this place. The studio is beautiful , clean and comfortable. The instructors are amazing, they will help you with any issues and challenge you when you want. I tell everyone that I know to join.
Cheryl Offutt
3 years ago
I’m not usually a person who enjoys going to the gym, but I love my Club Pilates classes. Every class is different and challenging. The instructors are great! The front desk people are friendly, and they go out of their way to learn your name and make you feel comfortable. After just three months, I feel much stronger and have increased flexibility. The culture is welcoming and that includes staff, instructors and other people taking the class.