Defined Fitness Rio Club in Rio Rancho, NM, offers a variety of amenities including a swimming pool, sauna, physical therapy, child care, and a range of classes like Zumba and spin. The gym boasts modern equipment and picturesque views of the Sandia Mountains from its cardio deck. While many members appreciate the friendly staff and the quality of facilities, recent reviews indicate concerns about cleanliness and equipment maintenance.
Users have noted several issues with the pool, showers, and other amenities not being properly maintained, leading to dissatisfaction. Although the gym has strengths, such as diverse equipment and professional staff, potential members should be aware of ongoing upkeep and management challenges.
Pros:
- Friendly and professional staff.
- Wide variety of classes offered.
- Pool, sauna, and child care services available.
- Modern and diverse equipment.
- Scenic views from cardio deck.
- Experienced physical therapists available.
- Convenient opening hours.
- Well-equipped for both casual and serious fitness enthusiasts.
- Separate saunas for men and women.
- Affordable membership price with many included amenities.
Cons:
- Reports of poor cleanliness in the pool and locker rooms.
- Frequent equipment malfunctions with slow repairs.
- Consistency in maintaining certain amenities is lacking.
Location / Contact
- Address: 4400 Jager Way NE, Rio Rancho, NM 87144, United States
- Phone:+1 505-800-5210
- Website:defined.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.1-star.
This business has 60 reviews.
The address is: 4400 Jager Way NE, Rio Rancho, NM 87144, United States .
The contact number is +1 505-800-5210
This service is listed under Fitness Center .
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Robert Villarreal
8 months ago
Great gym, but could use more weight machines of the same ones due to the almost constant use. It is usually pretty busy.
John Little
8 months ago
I had an unexpected problem with my account recently. It didn’t seem like we were going to reach a solution so I thought I would just find a new gym. Omar and I had a back and forth for a little while. He never lost his cool and remained professional and courteous the entire time. He investigated the problem further and reached out to me with a phone call explaining the situation. All in all, I was very impressed with his professionalism and I am still a member of the gym.
Marcus Rios
8 months ago
Not sure why they have uhh, erm. Large, employ. Shouldn't they all be beefy? Anyway I love the place,
Dylan S
9 months ago
Pretty nice gym just need another one nearby because it's constantly packed full of people.
sharat chandra kurakula
9 months ago
Great place. They have Zumba, Spin and many other instructor led classes and a dry sauna, Heated Sauna, very big swimming pool.
Alicia Diaz
9 months ago
I really loved this location because it was more relaxed and quieter than other locations however, for the past few months the pool and hot tub are absolutely disgusting, from the dirt and things floating around in the pool to the horrible smell that is in the pool and cement it is terrible, I kept coming back hoping it would be cleaned and corrected, unfortunately it has not. There is a shower that has been broken for months, the showers are always dirty. I really tried hard to look past it because I love having the pool after a workout but I cannot stand the smell it is over the top, may have to just drive further to the other location or just cancel our memberships all together
Mark Madrid
9 months ago
I rated this gym a 5 two years ago but am now changing it to a 1. I had been doing a lot of swimming like 3 to 4 times a week for about 2 yrs but have been focusing more on weight lifting the last few months for several reasons. One of the reasons is that I really get grossed out with the pool and the concrete surrounding it, it is always so dirty! Ive asked a couple times and have been told different reasons one of which is that their vacuum broke and they haven't been able to buy a new one. I think its mostly from neglect, I don't think they actually clean very often or at all!
David Romero
9 months ago
I love this gym! The pool and the exercise machines are nice. The staff is always very friendly. I originally gave a two star review because of the cleanliness of the men's locker room, and also because repairs were not being fixed in a timely manner.I have changed my rating to five stars. I have seen a significant improvement in the cleanliness of the locker room. The shower curtains were completely replaced. The parking lot lights are turning off during the day, and repairs are being fixed quickly. I am very happy that the staff is working hard to make improvements every day. Keep up the good work!
Kev L
10 months ago
Clean environment, great equipment and friendly employees. Love our gym!
Patrick Allis
10 months ago
Clean, good staff, fair price.Biggest problem is people standing around in groups doing nothing...not understanding gym etiquette...sorry but typically teenagers. Schools out now so not a teenage hangout...much better.