Planet Fitness

I really like this Planet Fitness. The staff is friendly and is always willing to answer questions. They always greet me when I come in and say bye when I leave, although it seems like a small detail that still matters to myself & others. The equipment is usually pretty clean. My only compliant (and it’s really not a big deal at all) is that the 3rd stair stepper machine is out of order. They do still have 2 others but that’s a pretty popular machine so hopefully they can get that repaired. Besides that, I really enjoy going to this gym and I feel like it’s one of the best in Roanoke. Plus, you can’t beat the price of the Black Card membership. Haven’t tried the tanning beds or hydro massage yet but they’re usually available. I go around 730 and it’s not too busy. 5 stars from me ⭐️⭐️⭐️⭐️⭐️

This is a small floorplan. No classes. So many dust bunnies I cannot do floor exercises. Even after alerting the staff all excuses imagined was spouted. However, every day there is animal hair and dust under the equipment, in the corners and along the walls!

Just got off the phone with the manager. I cancelled my membership back in mid January and was told since I was canceling then, I’d still have one more payment. That final payment went through the very next day. Then, a month later, I received another bill for $10 and my account is on auto draft so it took it out. I called them earlier this week and spoke with a gentleman who apparently didn’t know what he was doing and was apparently “issuing a refund” when that’s something only the manager is allowed to do, as the manager, Kristy, just told me on the phone. The guy claims in 48-72 hours I’ll have my refund. 72 hours on the dot later, I check my bank, no refund. So I called planet fitness today to talk to the manager and instead of letting me explain my side of the story and what happened she just continued to interrupt me and not even allow me to speak. While she did supposedly “issue the refund” I still cannot believe this places customer service skills. Especially after they took money from my account after I filed the cancellation paperwork, which I have screen shots of along with my bank statement. Don’t give them your business. Rude and unprofessional. You’re in the customer service industry. When a customer has a complaint, you sit there and listen. You don’t shush them and not even let them explain.

Between the 2 planet fitness here in Roanoke this one is by far the best one. The staff is super personable, understands all mechanics, knowledgeable. Willing to help out and won't go out of their way to make you feel uncomfortable. I say that bc the orange ave staff needs some fine tuning.

Definitely worth the black card membership, being able to go anywhere, anytime. You can't beat the PF price structure. One gripe about this location - it looks clean, but isn't as sanitary as it should be. The spray bottles to wipe down equipment are just filled with water, to go on the cheap, I guess, and that just helps bacteria and germs grow.

I came here with a friend and worked out several times. Staff was always friendly and ready to help me with any questions I had. Facility's are limited to machines with a few free weight setups and the standard dumb bells but the verity of machines is enough to get a good pump in.

Looks nice and has nice equipment. Employees are good until you try to cancel. Planet Fitness is most definitely about getting your money. I called and tried to cancel but you must go in and sign to cancel. After a couple minutes the guy clearly intentionally hung up on me like he had better things to do. The staff are fine but really should have the manager cancel your account in case you want to make any complaints. I told the manager today I wanted to cancel my account and she passed me on to someone else. They weren't too concerned with me cancelling or that someone hung up on me. No receipt to say I cancelled. Now I will have to check both bank accounts for two months to make sure they don't take money. If I have to sign, I should get a copy of some sort.I signed up, had a trainer tell me what machines to use. Did what I was suppose to but after a month or two of no results I stopped going often until I stopped completely. It would be nice if after half a year of no activity they could call to help you get going again or remind you to cancel. I don't have a email with them so not sure if they send emails similar to this. They are okay, wish it worked out but it didn't so I lost money with em.

Ive traveled around the East Coast and this Planet fitness is by far one of the best in Roanoke and the East coast. The equipment is up to date, and the equipment is kept in good working condition. Also the place is kept clean. I've been to other Planet fitness' in New york and Pennsylvania where the machines were not updated and they didnt work right because they weren't fixed and were old. Seeing this made me notice and really appreciate this Planet fitness in Towers Mall.Regular Customer for 5 yrs now

Nice location. Fully equipped, nice locker rooms, friendly helpful staff, good truck parking, but the tabbing equipment is out dated...most PF have upgraded to the sunrise 480's and the showers are not the best...but altogether good and definitely worth the money for you locals.

I enjoyed my membership there and just re-upped after dropping for about a year. I always found the place clean and never too crowded. The equipment was in good shape. Staff was always helpful to me. The Towers location is convenient for me. Good value for what boils down to about $16.58/month.