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Planet Fitness in Auburn Hills, MI, offers a modern, clean environment with a night club vibe. Located in the Great Lakes Crossing Outlets, this gym has a spacious floor plan and a variety of equipment to meet your fitness needs. Additionally, the staff is often highlighted for their friendliness and helpfulness, contributing to an overall positive workout experience. The club also provides amenities like hydromassage and Total Body Enhancement machines, which are particularly popular among members.

While most reviews are positive, highlighting cleanliness and courteous staff, there are some complaints related to customer service and management practices, such as issues with membership cancellations and refunds. Despite these concerns, the gym remains a popular choice for its clean facilities and diverse range of equipment.

Pros:

  • Modern and clean environment
  • Friendly and helpful staff
  • Spacious and well-organized floor plan
  • Convenient location in the Great Lakes Crossing Outlets
  • Variety of equipment available
  • Hydromassage and Total Body Enhancement machines
  • Not overly crowded
  • 24-hour access on weekdays
  • Affordable membership fees
  • Consistently praised for cleanliness

Cons:

  • Issues with membership cancellations
  • Occasional poor customer service experiences
  • Some older equipment in need of updates

Location / Contact

Rating Stats

4.5

out of 5.0

13 reviews
5.0
1 reviews
4.0
3 reviews
3.0
13 reviews
2.0
80 reviews
1.0

Reviews (110)

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This is one of the nicest planets that I have visited. It is a large planet fitness with plenty of new equipment. Unfortunately the men's locker room and shower area was extremely dirty and smell bad. Seriously doubt I will be going back to this planet again

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This company is a jip off! I signed up for membership last year before covid and went a few times before Covid hit. they stopped taking payments out randomly but once THEY felt it was time to re-start payments, they did without my knowledge and kept charging a bank that was no longer active. I called to see how they could help me reactivate my membership and the lady was rude and did not help at all! She told me I needed to pay over $200.00 to reactivate the membership. Will never be giving them my business again. Rude and they do not care about their customers.

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This club is great !! My home gym is Rochester Hills, but I prefer this one due to the environment and the staff !! They’re all amazing except for Sara (the girl with pink hair) the last time I was here I had my jacket on top of my water bottle and she yelled at me to put it around my waist. She was very rude. It wasn’t in the middle of the floor or anything, it was right by the machine and out of anybody’s way. I thought it was unprofessional and her appearance is kinda not all that great either. I’ve noticed several hickies on her neck. If you’re gonna come to work, at least cover it up… nobody needs to see your personal business 😒

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Real nice location and all the machines work smoothly.

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Tons of equipment, no lines, even right after work! Everything is clean and bright, and the staff is very helpful. I highly recommend the black card because their hydrotherapy massage beds are amazing. Making this one my home gym, ASAP.

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I remember talking with the staff about how proud they were for keeping the gym perfectly clean. And they SHOULD be. The managers were so friendly and helpful in every way. (Helped out with workout training and kicked out old creeps!) I really loved this gym.

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This facility was clean and the staff was phenomenal! Traci helped me today and she rocked! She helped me from the moment I got in there! She helped through the process of getting my card linked, talking with individuals over the phone, and she was so patient! I was trying to makes sure I had everything ready before I got there (coming from Flint) but life happens. Traci you rock and thank you for your great customer service! We need to see more of you in our work places!

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Nice gym, spacious, clean and well arranged sections and equipment. I have only two issues that may not affect most people. There is no bench press or squat rack, just the Smith machine. I don't like the way it limits the movement in a very specific line. The second issue is the type of kettlebells they have. Im a big fan of the hard style kettlebells as well as the competition style. They have some skinny handle ones that are very geometric and and create uncomfortable grips for some advanced kettlebell workouts. If they consider replacing it, I recommend the rogue ecoat or powder coat. They're the cheapest out of all the big brands and very good.

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Well managed Planet Fitness. Very clean, friendly staff, lots of cardio equipment, and not very busy when I went at 9:30am. I tried this gym on a day pass and would join if I lived in the area.

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This planet fitness gets A++ The aesthetics and floorplan are edgy and clean. The decor creates an almost night club vibe. The locker room has an upscale clean, modern feel. Really like their floor plan and choice of coverings. All the machines worked as they should. Staff polite.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.5-star.

This business has 110 reviews.

The address is: 4030 Baldwin Rd, Auburn Hills, MI 48326, United States .

The contact number is +1 248-739-1520

This service is listed under Gym .

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