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Orangetheory Fitness in Salt Lake City offers dynamic, high-energy workouts designed for all fitness levels. The facility is equipped with the latest machines and maintains a clean environment. Trainers are highly praised for their personal attention and motivational skills, making every workout challenging yet enjoyable. The community atmosphere and supportive vibe make it a standout gym choice.

However, some customers have reported issues with front desk service, citing rudeness and unfulfilled promises. The signage for the location can also be hard to spot, and parking has been noted as inconvenient. Overall, while the gym experience is highly rated, the customer service needs improvement.

Pros:

  • Great trainers who provide personal attention.
  • High-energy, varied workouts.
  • Clean and well-maintained equipment.
  • Supportive and community vibe.
  • Science-based, effective fitness programs.
  • Safe and motivating environment.
  • Personalized for all fitness levels.
  • Challenges and events for extra motivation.
  • Positive impact on both physical and mental health.

Cons:

  • Front desk service can be unhelpful and rude.
  • Difficult to locate with limited signage.
  • Inconvenient parking situation.

Location / Contact

Rating Stats

4.7

out of 5.0

3 reviews
5.0
1 reviews
4.0
1 reviews
3.0
55 reviews
2.0
0 reviews
1.0

Reviews (60)

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Went to this orange theory while traveling. Had a wonderful time. Equipment was newer than what I am used to at my gym

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Came from out-of-town for a single drop-in lesson. It was my very first time at any Orangetheory Fitness gym and the employees at the front desk were very enthusiastic and clear in explaining how everything works. The workouts are approachable while still allowing room for us to challenge ourselves. I especially appreciated coach Jeff’s support in motivating me to push myself while ensuring I was working out with proper form. I will definitely be signing up for Orangetheory once I am back in my home town due to this positive experience, thank you!

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The Trainers at this location are amazing, and I can't speak highly enough about them. If I was able to simply have classes with them and not have to work with the front office, then things would be much better, to be honest. So 10/10 for the trainers.That being said, the front desk at this location is awful and will tell you things that aren't true or will not follow through on things they say they are going to do.Due to my work schedule becoming an absolutely nightmare, I tried to work with them a few times to freeze/cancel my membership. This resulted in a drawn and back and forth. Multiple times, I'd request an emailed form or the ability to freeze/cancel my account to no success. At one point, I was guareented a month credit due to the issues and the problems I encountered. Only to find out that said credit was never a thing. They then proceeded to charge me for the month I was planning to unfreeze.Multiple times, I had people promise or guarantee me something only to then have someone tell me that wasn't the case in the rudest most condescending way possible. Even if it was for something simple like an email or phone call.I would never recommend anyone to go to this location. If I was ever going to go to another orange theory fitness, I would avoid this location like the plague.

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Loved having a trainer there to motivate you and give you personal feedback. The class environments were welcoming and fun.

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Great place, kind and amazing team, love doing the workout here, is fun and really works!

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The workout at OT is always great! New every time and pushes me harder than I would ever push myself. Every month there is always some new adventure i.e. : DriTri, Transformation Challenge, etc. But what I love the most about the OT at Trolley is the staff! Truly! Not just saying this for brownie points! I have been a member at a another location so I can say that the staff at Trolley has made a huge difference in my experience and my interest in going 3-4 days a week. Jeff, Emily, Greg, Zoe... and the front desk staff remembers your name and make you feel welcome and at home. No toxic vibes. There are more folx here that make this a great place to workout. I love that there is always fresh hair ties in the bathroom when I forget something at home and it is always clean too!

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Amazing experience. The best place and the best coaches to work with. I’ve been training for 3 months now and never felt better. I highly recommend Orangetheor!!!

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I love this place! The coaches and staff are friendly and caring. They do what they can to push you while watching out for your health. In 5 years I've never repeated a workout. I am always being challenged. Definitely recommend this studio, they feel like good friends.

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Great people, great work outs. Unfortunately had to leave, because I moved across country. Minor inconvenience with my payment after that, but that was all solved quickly so they have great costumer service and are great problem solvers too

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The gym is hard to find. Tiny little sign out front. We only found it because we saw people in work out attire walking down the alley. Parking is terrible.Once inside it is nice. Multiple showers and bathrooms. Different size lockers and a coat rack which was nice.The coach was greet and came around and helped instruct everyone when they needed it.Overall I liked the vibe and personnel.

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Frequently Asked Questions

Except the peak hours, this place remains quite free or moderately crowded.

This business has a rating of 4.7-star.

This business has 60 reviews.

The address is: 602 E 500 S, Salt Lake City, UT 84102, United States .

The contact number is +1 801-255-9050

This service is listed under Gym .

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