Crunch Fitness - Walnut Creek

Awesome gym very clean with all the amenities, good staff and a lot of good cross training equipment

Very pretty, good machines... the dumbest trainers you will ever meet *(I hope, for your sake), sales staff will blatantly lie to you to get you to sign.

Awesome gym, almost always clean (at least at 5 am) love the staff there, they make great eye contact with you and are very friendly.

I got charged for 3 sets of 3 personal training sessions instead of 2. I got charged for a full month when it was only two weeks left and I also got charged for a month that I was told would be free. The only reason why I am putting 2 starts instead of 1 is because my personal trainer Dillion is so amazing. Other than that I am so disappointed that I am leaning towards not getting the three months free that they are trying to offer me just because I don't want to "accidentally " get charged "by mistake".

Don’t bother trying to do the 3-day trial period that they advertise on their website. The staff will walk you through the place, try to bully you into signing up that day (somewhat expected), if you tell them you’re considering other gyms in the area too they’ll tell you to go look at those first, and they’ll say that there’s no reason to try their gym for a few days because “you’re obviously going to like it”.

Out of desperation with no luck communicate with the Blackhawk general manager, and no phone number to call higher managers, I found this store and gave them a call, The store manager Charles was very helpful and truthful when talk to me. He's very friendly and listened to my problem. And gave very useful solutions as to find out the truth.With his help, I know my next step to resolve my problem. Too bad this is not my gym, I can't say enough good things about Charles.

This gym has fantastic convenience and facilities. The hours, however, are lacking. This gym closes at 7 PM on Saturday and Sunday and 10 PM on weekdays. I understand that they are being good to their employees, but for the amount of money that this gym costs, that's ridiculous.

hands down best crunch gym Ive been to, lots of equips and very well maintained facility in general. locker room is clean, shower has everything, even hair dryer is of good quality. dont know why theres lot of low ratings

The personal trainers are so awesome! So many classes available! Workout equipment! Steam room! Just a really cool place to workout! Pricing is pretty fair for the membership #personaltrainingUpdate! They over charged me 3 times! Over $600 total! I even put in writing I want to cancel the membership and get a refund and they responded with "I could offer you three months of 'free' gym passes'" No! I want my money back! So disappointed in this gym! My personal trainer Dillion is the only part that is 5 stars in this place! Can't believe this unprofessional experience! I don't even have time to go in because I'm preparing to go into the hospital and here they are stealing money from my account!