24 Hour Fitness

I signed up for the 6:30pm body pump class. When I got there it was filled. Way too filled. A dangerous amount of people in the work out room. Bodypump requires us to move around doing exercises where we need a lot of space , it was not possible. I did one rep and left because there was no space. 24hr should have someone Check if people actually register for the classes, because I don’t think they register, so the class was overflowing. Won’t be back to this location.

Free Santa Cruz Medicinals

Good place and inexpensive

It’s a very big and large place but can be very busy at times. It’s a very popular location

My boyfriend and I were initially thrilled with the 24-hour fitness center we joined a year ago. The facilities were excellent, and everything was going smoothly. But our experience took a drastic turn when my boyfriend decided to switch from a yearly to a monthly membership.Unbelievably, 24-hour fitness created two accounts for him, one yearly and one monthly, and began charging us for both! We only discovered this issue three months into being double-charged, and our attempts to resolve the situation have been nothing short of a nightmare.We were met with indifference from most staff, who claimed they had no authority to help us. This I understand, but our frustration grew daily when the manager, after responding to just two emails with vague remarks that our "account seems normal" went silent.Finally, with the help of a compassionate female staff member, we managed to proceed with the cancellation of the monthly membership (since the yearly one is non-cancellable, lol). But our request for a refund has been a never-ending battle. We've been told repeatedly that it requires manager approval, or that we need to discuss it in-person at the store. We've visited the store twice, only to find regular 24-hour office scenes without success in meeting the manager. Our refund request remains in limbo.What started as a promising journey to fitness has become a disillusioning ordeal. This experience has left us feeling helpless, frustrated, and taken advantage of. I sincerely hope no one else has to go through what we have, and I urge potential members to think twice before joining this facility. The lack of professionalism and empathy displayed by the management is unacceptable, and the struggle we've faced is not something anyone should endure.The only bright spot in this experience was the kind-hearted staff member who helped us proceed with the cancellation. But overall, our trust has been shattered, and we can't recommend this gym to anyone until there is a serious overhaul in customer service and accountability.

Superior air conditioning compared to the one in Mountain View.

The gym is not clean at all. It definitely could afford a cleaning crew!

False advertising. They don’t honor the three day free trial and they do not have a steam room. It’s also very crowded…

Much better than the Sunnyvale location. Overhead fans are amazing. Came here on the weekend, and it was less crowded - need to check on a weekday to gauge the crowd level.

overly crowded…