Bay Club Santa Clara

This place is a mess. It’s still under construction. Classes are overfilled. Parking hard to find during popular hours. Equipment limited. Workout areas are not air conditioned properly. Management rarely around and is lacking customer service skills. Members feedback constantly being ignored.

This place is nothing remotely like when it was called decathlon club. It is now all the expenses and none of the benefits once existed. That bar and TVs that gave the entrance a look and some excitement are gone. Indoor stream of water and rocks and trees around it are gone, instead there is one picture of it on the wall showing what it used to be, like customers pay to get into a museum and see how great it used to be!Soap and shampoo are bought in bulk and look cheaper than in any average normal gym. To me the smell of shampoos identifies with insect repellents. Even under the urinals is always wet. They do not even spend money getting enough cleaning persons to take care of that. I remember a time when they cleaned and dried that place continuously.I had the monthly plan. When I went to the office and gave them 1 month notice they asked me to fill the separation form online! They also asked me after separation was approved [as if I need their approval] they send me another email to sign. When that email arrived it literally has an "addendum" that I have agree to pay for 2 more months. Well, no, I do not agree to any addendum (literally their own phrase) when I am cancelling my plan!When I tried to get a hold of any sales people or manager or even managers of other Bay Clubs and left messages, nobody answered for 5 days, playing the delay game. I decided to let my bank know, I had let the 1st month notice payment go through, I blocked the 2nd. It went through anyways, and I eventually recovered it. The shameless people are still sending me mails asking for money as if they are completely oblivious of their own behavior!Go to any other gym. No other gym has anything less than Bay club has now. They do not spend any of all those membership money to reach even the level of service of an average Bay area gym. If you have not found a better gym yet, you really have not been looking around.

Up to date gym... and lap pool

Remodeling their gym is a big plus.

Nice facility remodeled since my last visit.

Too expensive, way too crowded. The only reason I'm keeping my membership is my PT.

Really bad service. I accidentally paid twice on my last month, never received refund even after following up multiple times.

Best Gym I've ever been too

Beautiful facility. Great yoga class on Saturday mornings.

Short gym hours making it difficult to use the gym. For the expensive membership, members are not getting much services. Not worth it.