Defined Fitness Capital Club offers a state-of-the-art facility in Santa Fe with extensive equipment and amenities. They boast a large turf area for functional training, an outdoor training space, and a variety of fitness classes, including popular ones led by enthusiastic instructors like Savanna. Members appreciate its cleanliness, friendly staff, and the inclusion of amenities such as hydro massage beds and a heated pool. However, the gym frequently becomes overcrowded, and some management and operational issues need addressing.
While many enjoy their workouts and find the facility unmatched in Santa Fe, others have voiced concerns over the rude management, long wait times for equipment, air conditioning issues, and poor customer service. Defined Fitness Capital Club has a mix of satisfied members and those disappointed by overcrowding and inconsistent service quality.
Pros:
- Extensive variety of equipment
- Large turf area for functional training
- Outdoor training space
- Popular and enthusiastic instructors
- Clean and well-maintained facility
- Hydro massage beds included
- Heated pool available
- Friendly staff
- Wide range of fitness classes
- Reasonable membership fees
Cons:
- Often overcrowded
- Poor management and customer service
- Inconsistent facility maintenance
Location / Contact
- Address: 3320 Cerrillos Rd, Santa Fe, NM 87507, United States
- Phone:+1 505-438-3000
- Website:defined.com
Rating Stats
Reviews (60)
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 60 reviews.
The address is: 3320 Cerrillos Rd, Santa Fe, NM 87507, United States .
The contact number is +1 505-438-3000
This service is listed under Fitness Center .
Add a Review
Your email address will not be published. Required fields are marked *
People Also Viewed
Carl Cardinez
10 months ago
Always nice staff and friendly gym goers
Justin Peters
10 months ago
Great equipment, well maintained, good atmosphere
Cristian Olvera
10 months ago
The facility is super packed. Never can find a machines but fortunately they have an awesome cycle instructor named Savanna who always keeps her class pumped up. John was my Favorite yoga teacher of all time so sad he’s gone. Was going to cancel until I found these classes.
Chris Varela
10 months ago
Great One Stop place for working out. Has great equipment. Not overly crowded, but parking is an issue.
Renee
10 months ago
I am not a happy with this Defined Fitness at all! They are not user friendly active military members. The bald guy that works is there has been disrespectful to my son every time he goes to work out. He started to act hostile to my son until another “manager” told him to calm down. And let him take care of it. This is not okay. My son puts his life on the line for us all to have people like this to be so disrespectful and rude. Clearly this man does not like his job. Or has a huge chip on his shoulder. Define Fitness do better. Look at all your negative reviews. Something has to change!
Angela B
11 months ago
The new bald manager is beyond rude and unprofessional when interacting with members. He acts like he is on some high horse. Heard of several members quitting due to his behavior. Used to be a great facility, bummer.
Alex Garcia
11 months ago
The Manager is rude. The people who greet you when you walk in just look at you like you ruined their day. I went to tour this facility a couple months back and the crew they had before was great. Only good thing I have to say about this place is they keep it clean. They also don’t like to use the air conditioning.
Stacy Romero
11 months ago
When I first started coming the staff was great and the facility wasn’t so packed. Now it is over run by teenagers who don’t respect the facility or equipment. The manager is also no help and does not respect my concerns when mentioned to him. Most of the old employees have left and the new girl employees are rude and can’t even greet you when coming into the facility. They definitely need a new manager and age limit for members. Not to say the Air Conditioner hasn’t worked in weeks.
Joanne Lewis
11 months ago
Absolutely disgusted with this place. Was considering getting a membership because of the daycare. But what’s the point?! A mom who was breastfeeding was asked to move to the bathroom. Which is outright ILLEGAL in New Mexico. Seriously! The manager should do some research. Am currently encouraging that poor mother to go to the police.
Arcy Baca
1 year ago
I really like the gym and the atmosphere! Great gym! Has everything anyone would need to workout at