Defined Fitness Capital Club offers a state-of-the-art facility in Santa Fe with extensive equipment and amenities. They boast a large turf area for functional training, an outdoor training space, and a variety of fitness classes, including popular ones led by enthusiastic instructors like Savanna. Members appreciate its cleanliness, friendly staff, and the inclusion of amenities such as hydro massage beds and a heated pool. However, the gym frequently becomes overcrowded, and some management and operational issues need addressing.
While many enjoy their workouts and find the facility unmatched in Santa Fe, others have voiced concerns over the rude management, long wait times for equipment, air conditioning issues, and poor customer service. Defined Fitness Capital Club has a mix of satisfied members and those disappointed by overcrowding and inconsistent service quality.
Pros:
- Extensive variety of equipment
- Large turf area for functional training
- Outdoor training space
- Popular and enthusiastic instructors
- Clean and well-maintained facility
- Hydro massage beds included
- Heated pool available
- Friendly staff
- Wide range of fitness classes
- Reasonable membership fees
Cons:
- Often overcrowded
- Poor management and customer service
- Inconsistent facility maintenance
Location / Contact
- Address: 3320 Cerrillos Rd, Santa Fe, NM 87507, United States
- Phone:+1 505-438-3000
- Website:defined.com
Rating Stats
Frequently Asked Questions
Except the peak hours, this place remains quite free or moderately crowded.
This business has a rating of 4.2-star.
This business has 60 reviews.
The address is: 3320 Cerrillos Rd, Santa Fe, NM 87507, United States .
The contact number is +1 505-438-3000
This service is listed under Fitness Center .
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Roberto Gomez
1 year ago
Used to be safe gym, but now you have street gangs and local thugs taking over this once family gym!
Madeline Armijo
1 year ago
I am looking for a gym and stopped by Defined Fitness for a tour of the facility. I was asked to sign a waiver in case of an accident. They handed me a tablet and wanted my name, my email address, my phone number, my date of birth, and even wanted me to take a picture.While I understand that accidents happen, it is highly unlikely that one would occur on a tour of the facility. If you need a waiver, a simple paper waiver, and a verification of a valid ID is sufficient. The amount of information they ask for is outrageous. Imagine if you had to do that in every facility you walked into.
Shirlee Cole
1 year ago
This club is just great. I was having all kinds of issues with my Fitness Pass through my health insurance and they were extremely helpful. The club is also clean and the staff is welcoming. I highly recommend.
Gabe Garcia
1 year ago
Warning do not put anything in the lockers they are willing to steal and cut locks. The girls said up front that they are the only ones with bolt cutters.
New Mexico Gamers!
1 year ago
Not as packed!!! The new GM is super nice and understanding! Changed my review to 5 stars in a couple of days! He is very understanding and respectful! Good job define 👍! He actually fixed the floors!! …
JD Wynne
1 year ago
My first visit and I had a personal training assessment with Kenyan. Very professional, very thorough, and very courteous. Highly recommend.
Jayson McConnell
1 year ago
The showers were never hot, and despite canceling prior to my year contract ending they renewed my contract. The gym has solid equipment but if you intend to shower before work get prepared for an ice bath.
Robin Hamerdinger
1 year ago
Workout and swim five days a week here. Insurance pays for my membership.Great selection of weights, equipment and cardio. Pool is clean, warm, and well balanced. Shower area could be cleaner.
Chad Caranto
1 year ago
Hands down the biggest in Santa Fe, and they have everything you need, including outdoor training space! There is nothing in Santa Fe that even comes close to being a full service gym except Defined Fitness. For some reason the only national chain that services Santa Fe is Anytime Fitness which is where I usually go when in town because my insurance picks up the fee. There's a gym called Santa Fe Spa that's decent with a very friendly clientele but it's much smaller.My only complaint is that their pricing is not all that friendly for people in town on short stays. It's either $20/day or $100/month if you can't do their monthly draft. The draft is quite reasonable if you can make a 12 month commitment. I hope someone reads this and introduces some other shorter term options.Well, maybe I do have another complaint, don't bother trying to shower in the men's locker room, the water will never get warm.(This is only a winter problem) You do fortunately have an alternative; there's a few areas called 'family changing rooms' that get sufficient water heating, it's just a little odd to get to if you're using the sauna or the pool.The aqua massage beds are a nice touch, I hope they stand up to the test of time. I'll definitely come back when I'm staying a few weeks or more in Santa Fe. If you're just in town for a few days to a week you're better off with The Santa Fe Spa in my opinion.5/25/23I am now a member and use this gym daily when in Santa Fe. I still love the size and variety of equipment. The gym is definitely busy during most open hours. I've been told by staff that they are understaffed and are looking for more employees so that they can accommodate extending the hours back to precovid standards. I often come late at night and find myself rushing to finish up by closing time of 10pm, but hey, that's Santa Fe, most businesses that cater to an evening crowd still close shop between 9-11pm. I have noticed a few issues that will likely resolve with more employees; wet floors in locker rooms and changing areas because they are frequently used and not as frequently cleaned, empty toilet paper dispenser's, and equipment out of order signs that stay up for more than a few days. And lately I've noticed an odd choice of storing pallets full of beverages on the workout floor. Don't get me wrong, I'm still happy the gym exists and enjoy my workouts here, just wish they had the staff to be more conscientious about the member experience.
Teddy Gordan
1 year ago
NO SAUNA IN MALE LOCKEROOM, LAST TIME IT TOOK OVER 6 MONTHS TO FIX.