Fitness Connection

This place needs to upgrade the lockers that are very stinky the carpet is very smelly the house keeping needs improvement

They lied when we joined and said their kids club was opening soon. It's been 6 months and still no kids club. Very disappointing

Started my membership here when the St. Mary's Health & Fitness Center closed down. I primarily use the pool, but there's a full gym . Two stories worth of equipment, along with separate room for specialized classes.

Average setup. Family looking for gym in the area, did not see any family plans. Down payment required for basic plan, this adds up for family of four. Limited to one location in the Reno/Sparks area. Early morning hours (before 5am) and late evening hours (after 7) on weekends not available. Moved it up to 4 stars because customer service seems to care about feedback

Good gym for the most part. There's one trainer, I think her name is Brandy, that hogs various amounts of dumbbells, barbells, benches and an entire work out area. She'll claim she's using something for "clients" and not use it for an hour, which is pretty unprofessional and shows her lack of flexibility as a "trainer", there are a lot of machines and exercises that can work the same muscle groups and work towards whatever goal her "client" has while still keeping them safe. When asked if you can use something from her, she gets extremely catty and territorial.

I really love this place, is always clean and the pool is AMAZING

Love this gym, big and they have an awesome pool

I've been trying to cancel my membership since before COVID started. I've left messages for the locations management, sent emails, and contacted their customer service team with no response. It's been over 3 years now and I'm still being charged. If you call their customer service line they direct you to a specific line for cancelations, which puts you in a line with 25+ callers waiting. This is all a ploy to make it more difficult to cancel.

Thought about joining. Looks like it could be a great gym. But Jesus is this place in need of a deep clean. Not good.Pass for me. But I can understand college kids who don't mind things being a little gross.

In the “pro” column: 1)Very cheap rate, especially for such a big facility with so many amenities. 2) It has just about everything you could want in a gym regardless of what type of fitness program you follow. 3) Considering how packed it always is, the facility is pretty clean.In the “Con” column: 1) This gym is $10 per month and to my knowledge the competition in the Sparks area is $20-$25 per month. As you can imagine, this means a majority of the gym goers in the area go here. It is extremely packed most of the day and hard for those who want to get in and out as efficiently as possible. You get what you pay for though, at this rate it’s either a small gym with not much to offer or a gym with great equipment and amenities but to packed to do everything you want in a workout session. 2) The staff is always friendly, but the upkeep throughout the day (restocking towels and spray, getting weights put back to their proper place ect) seems to be the sole responsibility of the one cleaning person and the patrons. 3) Good luck finding weight clips for the barbells and weight plates for the free weight station you are working out on. You will have to roam the gym to find what you need. I’m not sure if this a theft issue or an issue of not investing in the gym. 4) By and large little to no observance of gym etiquette. Patrons are very nice and I’ve never had an issue with anyone when we arrive to the same machine at the same time. The biggest issue (especially with a packed gym) is those who sit at a machine and chit chat with others rather than use the machine and those who just sit at a machine and use their cell phone. I do politely talk to people who do this, but it would be nice to have the support of the staff in both this and ensuring there are enough weights at every station. I have a year contract with them which will be up soon. I will probably pay the extra money to sign up with another gym when my contract is up. At the end of the day, I want to go to a gym where I can actually work out. In the meantime I will continue to do my part in keeping this gym clean and in order as all members should.