City Sports Club

Sunglasses and case stolen here.Good times. This does NOT happen at Bay Club. You get the crowd you pay for.

This is the worst gym ever!It’s always busy and impossible to work out. I’ve been charged for fees that I wasn’t told about.

The gym is always crowded. And often we have to wait 10 minutes in order to get in line for the bench press.Additionally, this gym does not do any prorated refund or transfer for prepaid membership.

Decent gymToday after I entered the gym, they gave me a call claiming someone, probably my friend used my membership to enter the gym. Obviously a false alarm, but I don’t think they listened to my explanation. Such bad experience.

My husband (a US citizen) is a member of City Sports Club. I (a documented non-citizen) was looking for a gym, and my husband suggested to try his gym, as he would be able to give me a 7-day free trial through his membership.We finally went on August 23rd 2023, a little before 9PM. I asked the front desk about activating my free trial, and they told me to proceed to another person behind the desk on the other side of the entrance.I went there and asked about free trial activation. They asked me for the email of the free trial, and proceeded to ask for my driver’s license. I don’t drive, so I told them, “would a passport be okay?”. They sighed and said, “sure.”. I showed them a picture of my passport, to which they said, “are you not a US citizen?”. I was puzzled by this question, but I still answered, “I’m not, I’m a foreigner.”. They tsk-ed me and said, “I can’t just keep doing this, you know? Otherwise random people from India or like Mumbai could come to the facility without a membership. But I’ll let you go this time.”.I did not say anything afterwards because I was so taken aback by that racist remark. I understand that each company might have their own policies, but there must be another way of enforcing these policies without being racist. For instance, they could have asked for other forms of US ID, and I would have been more than willing to provide that.I’m giving 2 stars only because it is actually a decent gym with good equipments and facilities. Great location too.

It's a standard commercial gym. About 50% of the space is devoted to cardio. Because of it's low monthly rate crowds get extreme during peak hours. 3pm- 7pm. Most of the equipment is serviceable. The only thing really lacking is weightlifting platforms or a place to do deadlifts.

The pool is cold and not heated. Hot tube (jacuzzi) hasn’t been working for 6 month already.Staff and management is not client oriented. The worst club of the chain I ever visited.

City Sports Club in Sunnyvale offers an excellent fitness experience. The swimming pool is refreshing, though it can get crowded on weekends. The facility provides plenty of equipment for various workouts, including a basketball court. There's also a racket court available, but it cannot be booked by Direct and Active membership. The atmosphere is motivating. Overall, I highly recommend City Sports Club for its facilities and amenities.

Unfriendly front desk. Walked in wanting to learn more about the gym and was directed to someone who went on a 10 minute sales pitch. Overall gut feeling was that they were more interested in commissions/sales than customer service/satisfaction.

The management of the gym is very poor...First, no accurate update on hours such as the very latest Memorial Day the hours on website was not updated! People came to gym around 3pm or 4pm suddenly realized the gym would be closed at 4pm! And there were no signs or posts on front desk or any staff to remind customers about the change of hours on Memorial Day!Secondly, when search for group exercises on website, there is no a full schedule of all the group exercises! Instead you can only search on one specific exercise at a time, it is very inconvenient and such a poor website!Thirdly, the manager was not friendly when once we asked him about membership questions! He had no smiles and gave an answer sounded like from his own opinion but not a formal rule from the gym. Show customers a written document about gym rule next time or please have the documents ready from now on..