Crunch Fitness - Sunnyvale

Cancelling my membership after they installed the Amazon One handscanning gate, which is the only way to get in now. Tried to cancel online, the website said my account doesn’t exist and I need to go in to the location to cancel. I went in to the location, the person at the desk told me to login from the app (which I never needed and am not going to download) instead of the website. So Crunch’s website is glitching or they’re making it difficult on purpose? Hard to tell. Then they tell me to reach out to a manager by email and that they will cancel the membership for me. Overall very inconvenient and unnecessarily difficult just to cancel a membership. Very disappointed that Crunch is implementing the hand scan access and limiting options for people. Crunch just wants your money, they don’t care about making a good experience for you. I’m taking my business elsewhere.

Right at the middle of all gyms I have been to. They have good selection of machines,?but they are not as good quality as in other gym; like comfort of using them. Also not as many beach presses etc. on the other hand there are not better alternatives in the area, so it’s all good.

Do NOT use this gym (if you ever consider moving).Poor management on membership cancellation and rude communications.I needed to cancel my membership after moving. Went to the gym on 9/2 and got told I need to email to cancel. Sent my email on 9/4.Got a response after one follow up email 3 days later notifying that I have to tell them on 9/2 (10 days before the next auto payment) to avoid paying for the next month, which I did in person. Told me that “Good news” that you get one additional month of access that I don’t need.Tried to ask for a refund multiple times explaining the situation with rude responses like “read your agreement”, which isn’t even accessible online.It’s only $16 and I don’t really care about the amount itself. But the responses from Natalia Richards (Crunch Operations) has been very upsetting and not respectful.I rarely bother to write reviews but the operations of this gym is terrible.

Decent place to get a workout done. Reasonable rates. I really like some of the group fitness instructors.

I’m always looking for a good gym with nice equipment and clean areas, crunch it’s a big place with all the machines that you will need, the spaces and machine’s always clean and good shape, the stuff is always nice and helpful, I tried many other places but nothing like crunch

I come here with my wife to lift weights a couple times per week. They have all the equipment we ever need and even when it's very crowded the waiting for using what we want is not that bad. It's a great deal for the price!

It's a nice gym, but only $13/month. Because it's so cheap, this place is a zoo, way too crowded especially 5-9 PM. I've found myself waiting over 30 min for squat racks, deadlift platforms, and bench press because they are occupied by a large group of people coaching each other or a single heavy lifter that takes 10 min breaks while playing on their phone.

Great facility. Is crowded a lot of the time. I wish they had more lifting platforms and bench press platforms because sometimes you have to wait for a while to use one. Otherwise the equipment is in good shape.

Multiple machines need to be service. 9therwise a good gym.

Very cost effective. However maintenance is poor. Too many non functional gear. Even the fountain water did not work for a few weeks.