Mountainside Fitness Surprise

I have been a mbr since 2010/2011 and have had Troy Sienkiewicz as my trainer off and on since. I have tried other trainers at different gyms as we are seasonal residents and none compare to him. Mountainside Surprise is an overall great gym...I love it! The classes are fantastic. And the instructors are the BEST! If not for the instructors (Evenstar just to name one) and trainer Troy I would not be in the condition I am in today. Thank you all and thank you Mountainside for the great EEs you have working for you.

Recently I had a situation arise at the Mountainside Fitness gym which I just joined about a month ago. Upon my arrival, I walked up to the front desk area to swipe my key fob. There was no one at the counter to greet me and so I swiped in and went on into the gym area. About 15 seconds later I’m about to start my first exercise when a man, whom I cannot identify, was rushing toward me and was approximately 40 feet from my machine when he shouted at me inquiring if I had punched in. I replied back that I had swiped my card. He then turned around and went back to the front desk. I gave this a lot of thought and was going to discuss the situation with him if he was at the desk as I was leaving, but he was not. So I left.I just want to say that I feel he was unprofessional. He made it seem like I had not signed in, and he did it in such a way that could be heard by everyone in the gym instead of coming up to me quietly. I felt embarrassed by him.Now I’m sure the employees have many duties to attend to and perhaps they do have to leave the desk to accomplish some of them, but I feel I shouldn’t have to be embarrassed by an employee because he was not at his station to see that I did sign in.Otherwise I am enjoying my membership at Mountainside Fitness.DM

Thank you Lexi for getting us signed up so quickly! She explained in detail how the membership worked and was also prepared to answer all of my off the wall questions. I have used the gym 2x so far and really enjoy that it is not overcrowded and most of the equipment is in working order.I was recently a member at a competitor and that was not the case...

I've been going to this gym for over a year now. I signed up for Personal Training and started working with Troy Sienkiewicz. He is the BEST. Motivates, keeps me on track, pushes me and most importantly cares. I highly recommend personal training from Mountainside Fitness. It's an investment in myself that is very much worth the cost. Thanks Troy.

Super clean environment, plenty of parking, and excellent customer service. I actually joined because the steam room is the most fabulous feature! My skin is ecstatic! Can’t wait to try out all the fitness classes. You should join. Definitely the best in our town.

Nice and clean gym with lots of amenities. Really fun that they have a rock climbing wall at this location.

We are so happy that we found MSF! The staff are very friendly and helpful. The whole facility is clean and organized. The gym never feels crowded and we always have the equipment we need for a great workout without having to wait our turn. We really appreciate all the various areas that make different styles of workouts easy to complete. We highly recommend this gym. Thanks for a great experience.

Wanted to join and had thought about it. Stopped in while I waited for our dog to finish his grooming appointment in the same center. Wish I could remember her name, but a young lady asked if she could help. I told her what I wanted to do as Mountainside location was a good fit as I had to take my mother-in -law to day care nearby. She took my information and then searched for the health plan membership option I had available. She found it and I enrolled. She was fast, efficient answered questions and took care of my need in less than 15 minutes. She offered to give me a tour but I told her I had a tour previously and have used the massage at Mountainside.All in all the welcome and service was impeccable. How nice it would be if every service person was as well organized,. welcoming and efficient in meeting a clients needs.Bravo to Mountainside for hiring this young lady and Bravo to her for making a new client feel well served.Regards,'David Streilein

Great gym, always clean, great variety of equipment & classes. Personal Training was a main factor in my selection of a gym when I joined. I've had trainers on & off over the last 10 years but getting paired up Troy Sienkiewicz at Mountainside, Surprise takes the gold. He is very professional, kind, and knowledgeable but the results I've seen over the last several months are amazing. He holds me accountable, educates on form, and pushes me hard every session. He really takes the time to know & understand his clients, their goals, and what drives them. Mountainside is lucky to have him.

Lexi made our initial visit easy and painless. She took time to show my husband and me around and we joined on the spot. Locker rooms and group class rooms were spotless and all the equipment well maintained. There are an abundance of classes to meet any fitness level. We were there mid day and not very crowded. We’re looking forward to using the facility and know we’ll enjoy working out together there.