Crunch Fitness - Carrollwood

CREDIT CARD FRAUD, DO NOT SIGN UP! VERY SKETCHY MANAGEMENT FROM GENERAL MANAGER ALL THE WAY TO DISTRICT MANAGER. I canceled my gym membership a year ago and to my surprise I have been still getting charged ever since. Called Crunch’s billing services and discovered there was another account from a random person that has had my card on file. I asked JC the general manager and he told me he would contact me within the week regarding the issue… no response. A few more calls later and the district manager Ashley was in the gym and they will come to a solution. After calling back 3 hours later I was told that I should expect a refund in 5-10 business days. I allow up to a MONTH to pass by in which I get billed one more time PLUS THE ANNUAL FEE. I call again, and a different manager Kyle finally removes my card from the other account. They saw the annual fee was coming up and decided not to cancel my card on the profile they searched up, which has MY card with my name on file. To this date there still has been no resolution and they keep furthering the issue because there is a 6 month refund policy, which entails I can only get a refund for the last 6 months. Essentially they keep pushing back the my ETA for a refund so they can give me less money back. There is no central contact information for crunch as a company but rather you have to contact the gym you attend. I have been in contact with Ashley the district manager for two weeks and yet she has not given any resolve to the issue. Gyms incentives such as membership sign up numbers could possibly be a factor as how my card ended up on another members account. I remember needing to give my card information to purchase a BOTTLE OF WATER. Why should that be a process I have to take when my card is already on file for my account. Like mentioned before there still has not been an resolve for this issue in the many months of contacting this gym.

Great gym! Great instructors for all yoga(Leyna,Shanna, Sarah S.,Jen) including Hot! HIIT classes excellent! Logan for Training next level! Staff and manager friendly,courteous and professional. As we know it all starts with a good manager(Kyle). Very clean gym and locker room...

I started at Crunch at the beginning of March 2023 with much hope and some skepticism. I have to say that I have been so pleased with not only the facility, but the people that work there. I love this gym! It's inexpensive, and not insanely busy, which is a huge plus. The staff is always so kind and welcoming and I have to give kudos to the manager, Kyle, who does a good job managing the facility and keeps the place tidy at all times. My trainer, Brian, is just amazing. If you're looking for a good gym, I highly recommend Crunch Carrollwood and get Brian to be your trainer!

Friendly Staff amazing equipment!!!

Great gym, super friendly and helpful staff!

Nothing has changed...Loud personal trainers, staff blasting strictly hip hop and rap music instead of catering to all members taste. I've talked to the front desk several times with their attitude being annoyed...

Very very busy but they have amazing equipment, just wish it wasn’t so cheap so there are more room and less crowd !

This location is the best one in my area. The staff are friendly and the machines easy to use. Only downside is that I don’t like seeing the news / politics on the TV when working out.

Best gym to get a good pump in!! Sarah and Isabelle are the homies!! 😎🙌🏼 …

I gonin the mornings to the zumba classes. The instructors are so fun and I always enjoy myself.