Powerhouse Gym Thornton

This is by far the best gym I have been to. The staff is very supportive and they have all the products you need to help achieve your goals. The owners are always on point and easily obtainable for any questions you may have.The other members are very friendly and helpful also, just a great environment!!

About a year ago, I decided to cancel my membership. I was fully aware of my cancelation fee. I emailed them twice to cancel. Always taken weeks to answer. Fast forward a year, I was sent to collections for not paying my membership that I clearly tried to cancel (twice). Good thing I have proof of all of this (emails).Horrible costumer service.

Staff is so disgusting to people when you try to cancel they get so offended. If you wanna end up in collections after canceling this is the place for you.Update: Thanks for the response Powerhouse, faster than when I tried to cancel. I had a month to month, just like my husband, almost a year ago, you are correct; however, what you failed to acknowledge is that he cancelled, in person, long before I did. He just received a notice in my mailbox that he was in collections based on your poor policies and unmanaged location.My understanding of month to month is just that. Month to month. No one shared that we were required to come, in person, to cancel a membership I was under the impression expired after THE MONTH. Once again, we BOTH followed your unrealistic, power trip of a policy, and came BACK to the area to cancel in person.I literally got into a heated conversation with a male employee when I got a letter that they were seeking payment far after I stopped going.I have never had a negative bank account, you are a joke. I’ve held gym memberships in many States and Countries. Take the time away from filing collections, falsely, and work on updating equipment, fixing the key fob that rarely works at unstaffed hours, and clean your grunge gym.✌🏼

Great place to work out, always clean, and everyone is friendly

In response to the personal training contract- it was not a kindness. It was a breach of contract that I had no obligation to fulfill since you did not honor your contractual obligation.There are many reviews discussing the difficulty cancelling a contract, there must be some truth to it.I have to feel strongly to leave reviews and I rarely do. I think you should have fair warning. The gym (ownership) is great while you sign up. I was told I would have personal training available 1-2 times a week. Initially, Jacqueline started working me. I was quickly handed off to a trainer that never actually worked with me. I tried to contact the trainer to schedule and never heard back. I was then given another trainer who cancelled constantly and stopped working with the gym. There was no follow up or follow through on their part.I continued working out on my own preferring early mornings. The key fab scanner at the front door was routinely broken and you couldn’t get in. Super frustrating at 6am.Like the other reviews have said cancelling your contract is a nightmare. I paid through my one year contract and made them aware that I wanted to cancel far in advance. There wasn’t any follow up or interest concerning my very early notification to cancel. They lack professionalism . Very poor business practices are in place here.

Awesome gym ! Great equipment, posing room & gear. Checked it out during a layover at the airport and loved it !

Recently had to cancel my membership due to moving. This was by far the best gym I've been to in the area while I lived around there. It's a smaller gym, but really has everything you need. The staff is supportive and helpful. 24 hr access as well, so it's easy to go during off peak hours. Even during peak hours, I never had to wait for equipment to open up. Highly recommend.

Place is awesome to workout at. Everybody there is nice and is never crowded like big name gyms

The gym is very clean and organized. Not too crowded. Well kept machines and equipment.

Great gym that is always adding new equipment. Dakota and Natasha are friendly and very knowledgeable. Definitely recommend coming here.