Gold's Gym

Gold's gym lost my card on file that pulls directly from my account not once but twice. Second time it was the beginning of the pandemic, so they were closed. I moved to another address, then around December I got a collection call saying I owe $200. Seems like they could have emailed me! I tried to explain my situation to them but gold's had no interest in helping me. Now credit score is damaged. I have other friends that have said gold's has screwed them during this pandemic as well. Terrible customer service!!

Gold's gym is new and extremely nice. The cleanliness is exceptional. Top of the line equipment. Inexpensive membership. The cardio theater room is a huge bonus to this gym. I love watching a movie on the big screen while doing cardio. 😍 …

This is my first time going to the gym and I could not be happier with the place I chose.The staff is really amazing and sweet and are just on a good vibration. The equipment is top and the environment is very relaxed and welcoming.When I move, I hope to get the same where I go as I do here 5/5

Do not go here! Gym is always busy after 4:00pm.I moved during the pandemic and I emailed them asking to cancel my membership and they were not willing to work with me. Terrible customer service, sent my husband to collections (during lock down), even though their emails state that we do not need to worry or do anything during that time.Also, I noticed that they only reply to their positive reviews on here and never apologize.

Everyone has their own opinion or experience but I personally think Gold's gym is the gym to be. I've always wanted to workout but wasn't really comfortable going by myself til i signed up with Gold's gym & gave it a try & now I go almost everyday. The staff there is pretty chill, everyone minds their own business. I'm just saying, if you're new to making changes then you should def sign up.

I was a member to this gym for well over 4 years. I never complained about the price because I liked the service they provided. Mind you I paid over $150 a month for the enhanced membership and team training, never had a problem with my payment and sadly enough I brought other people to sign up too. Before covid hit they changed management, with that came staff changes. When they closed down for covid the sent out an email saying they would credit your account when the gym opened again, never happened. The staff they brought in has absolutely no knowledge about anything. It is astonishing the poor training they must receive. Then when Nathan gets involved, (because he’s got the fancy manager title) he resolves absolutely nothing. They refuse to give you a number to contact someone to help you out. They charged me for 11 team training sessions towards the end of my membership, I got 2. My sister was charged for 3 months after she canceled her membership, never even got a phone call about scheduling any sort of training they just charged her for. I asked a manager about it he said well we don’t have time to call members. My friend was sent to collections during covid when they were closed! Nathan said pay they balance to collections and then we can talk. What! Such poor service. Arrogant, condescending, passive aggressive management. Save your money and go somewhere else.

Terrible customer service. My girlfriend signed up for a "special" they were having "4 training classes for $100". That sounds nice. But what they DIDN'T tell us was that this was $100 a month till you cancel. I was skeptical about the deal, so I asked three different front desk employees(two of them being managers) at three different times, asking about the classes and charges my GF signed up for. They all told me the same thing, 4 classes, $100. no more, no less. Fast-forward, the gyms shut down again so my GF didn't get to finish the 4 classes. Once the gyms opened up again, they charged her card AGAIN for $100. I called and asked to please reverse the payment, we don't want the classes. They said "sorry please email member services". So I emailed member services, and they hit me with the signed contract attached in the email. They said it was 4 classes a month for $100 indefinitely till its cancelled. I explained that we were miss led, confused, and frustrated with the customer service we received and we wanted a refund on the $100. In the end they cancelled the "classes" but said they needed a 30 day notice, so they will charge my GF's card another $100 next month. What a joke right? I know its "the customers responsibility" to read the contract, but the leadership team seamed very confident in communicating what we were signing. I'm still fighting this. If the customer isn't happy, you would thing they would listen, or care. But they don't. I've been a member for four years, I'll be looking for a new mom and pap gym if they don't make this straight.

They're disrespectful & FAKE 🙄. I scheduled a first-time visit to learn about the facility when I was gym shopping (Vancouver Mall location) before COVID-19. At the end of the walkthrough, they tried pushing a contract onto me and when I repeatedly and respectfully told them I will get back to them as I only wanted a walkthrough, they totally changed their tone and referred me to another more attractive & muscular employee as a tactic of intimidation and control, which was uncomfortable and creepy. Their customer service is so scripted and passive aggressive. It's an expensive but nice and clean gym equipment-wise, but once you don't do exactly what they want you to, the vibe totally changes to pushy and snarky.

I love this gym. Rob and Carly are the greatest. Always greet me with a smile. The equipment is good and clean. Not crowded. Surprisingly good gym etiquette and the cardio cinema room is a lot of fun.

Friendly staff, good rates, good equipment. Cardio room with projector screen for movies. Awesome place. I was worried about the location being at the mall. It might as well be a separate building. No parking issues, no mall traffic or mall entrance. The gym is essentially by itself. It's great.