Gold's Gym

Overall, I enjoy the gym. I have had a few hiccups with the gym. The first being charged for an extra membership at the beginning and being sent a contract with my personal information but someone else's name on it and most recently was regarding the child care. I went to get my 9 month old son and walked in the room to see him falling out of the play structure unattended. I did contact the gym GM and received an apology but still have an uneasy feeling about leaving him there. The gym is clean and well maintained. The classes are great and teachers are phenomenal. Both issues I have had have been addressed and hope my issue with my son won't happen to anyone else.

I have been a member at every gym out there and none of them compared to my experience at Gold's Gym! The employees are super friendly and the trainers don't mind giving you pointers even though you can't afford extensive training packages. I recommend Gold's Gym to everyone no matter where you're at in you're abilities. Whether you are a beginner or a body builder they have what you need!!

Membership Cancellation Nightmares.PROSClean, variety of equipmentI moved and cancelled my membership. I had read the reviews so started this process more than a month before I intended to stop going. I first contacted via email. Response email sent to me instructed me to write another email and it would simply cancel my membership. I thought, "those reviews were wrong, this is simply". I emailed the directed email, in which they replied I had to WRITE A LETTER AND SEND IT IN THE MAIL. So, although I was extremely put off on this system from 1998 of writing physical letters to a company in Arkansas, I completed the task.I gave the letter a few days and then emailed this company that gave me direction to send a letter, to see if they had received it. They claimed they had not, so I gave it a few more days. This should be completely illegal as they can be "processing" it as long as they would like. Of course - this rolled me not only into another billing cycle, but also my annual fee that I had completely forgot about, but added to this situation. I called a few days later again (to be clear - this is a call and letter to a company in Arkansas for a local Vancouver gym membership) - they had received the letter, but after a 20 minute phone call (no hyperbole, it was 20 full minutes) of being on hold and talking with someone who was attempting to complete this monumental task of cancelling a membership, I had hit the wall. I decided to not fight the fact it took them more than a week to "process" this letter and run me into a new billing cycle and my annual membership, I cut my losses and gave up.Coincidentally, Gold's sent me a survey, so I filled it out, explaining that I enjoyed my time at the gym, but this process of cancellation was unlike anything I had ever experienced out of 10+ gyms throughout the country I've been apart of. This process will result in me staying away from any Gold's gym in the future. (I have had other Gold's memberships - none of them were this difficult to cancel - not even close). I was surprised to see an email back from the manager from the gym. He did seem to care about the situation, and was confused why I had to send a letter - to which I provided him all the information and prior emails. I told him I didn't expect anything out of him, just recommended they reevaluate how they deal with cancellations. I did appreciate the time he spent looking into the situation.I never had any issues with any of the employees, gym itself, my recommendation is to be very clear on the process to cancel your gym membership as this is different than other gyms.Writing a letter to cancel was never discussed when I signed up, I would have absolutely mentally noted that as it is extremely off putting. The reason they want a letter instead of an email is specifically to try and get a few more days out a membership and roll them into another month of charges, which is what occurred with me. The verbiage from the email states "We have received your request to cancel your membership. However, per the terms of your agreement, your cancellation request can only be accepted if received via regular mail, or certified mail. Our address is listed below. ABC Financial Services, Inc., P.O. Box 6800, Sherwood, AR 72124."

My husband and I just signed up for a membership here. The gym is very clean with some of the best equipment. The GM and staff are friendly and knowledgeable.We can’t wait to try out out some of the classes and group training. I’m also pretty excited about the cycle/cardio theater room.I’ve been hopping around gyms for the last few years but I’m pretty sure I’m sticking with this one!

Clean gym and great environment!! I have been a member at quite a few gyms in town over the years and would say that Gold's is definitely where it's at! Vancouver location has friendly staff, great equipment and a fun environment. The cleaning crew is always at work keeping the place looking great. When we utilize the kids club every experience has been perfect and our daughter has a ton of fun! I give Gold's 5 ☆☆☆☆☆ ALL DAY LONG!

I’ve been a member of this gym since they opened. My experience has been amazing. I was over weight and out of shape. I’m now down 89 lbs... 70 since joining and within 15 lbs of my goal weight.... that’s with having both knees replaced. Emmitt, my trainer, has held me accountable, pushing me whenever I’ve needed it. The encouragement and genuine caring I’ve received from everyone in this gym has kept me on track. From the smile and welcome you get when you walk in..to all the wonderful people I’ve gotten to know and met in the classes offered, this Gym has it all. If you want to put in the work, they will help you reach whatever goal you set for yourself. This gym, and the wonderful employees have truly helped me change my life...

I love this gym. It is my home away from home. I have been coming here forAlmost two years. I’ve been a member of several gyms in this area and this is by far the best! All staff is very friendly and down to earth. The janitotial staff works their tails off keeping this place sparkling. There is something for everyone (except a pool) for all body types and fitness levels. I have never felt intimidated here. There are some serious fitness people (as at most gyms) but everyone seems very friendly and respectful. I have never felt that “meat market” vibe here and people have always seemed willing to help if I asked. The personal training staff is AMAZING. They’re versatile, knowledgeable, friendly and fun. It’s honestly hard to pick just one. They have group fitness classes provided in the membership as well as tanning if you’d like...or you can save money and not do tanning...I’d recommend the team training or small group fitness classes as an added bonus into your routine. I’ve made several friends from these classes and at the gym itself. As far as some of the other reviews I’ve read about the contract issues, they are VERY clear about the contract and were never misleading about what you’re signing up for so I’m not sure what that’s all about but it’s not different than joining most other gyms, phones, tanning ect and their contracts. The prices are super fair for what you’re getting..oh and the kids club is the only place I’ve been able to find that my kids are actually excited to go.

Quality gym with high quality equipment and higher quality staff! Jeff, the manager, runs a great ship! He's very friendly, always coms up to say hi, and makes sure that all your needs are met. When our daughter was going through cancer treatment, Jeff and his family helped us so much and he always asked how she was doing and made sure we got everything we needed.This gym has great members, a great staff, and an awesome vibe!

DO NOT JOIN THIS GYM.Absolutely the worst gym I have ever joined. Staff is nice until you join then they are total jerks.Their month to month is A TOTAL SCAM.I did my part to cancel as they requested, came into the gym personally and let them know I would be leaving the country for a few months and would no longer need my membership. They gave me a piece of paper with a email and confirmation number to use to cancel because "they can't do it from the gym". So I did this, even though every other gym I've ever joined has always had no problem canceling from the front desk. I left for my trip (missionary service, helping public schools in Honduras get there electrical systems working properly and safe for the teachers and students)When I got back after 6 months, I had collections calling me saying my balance was $260!!! Mind you my month to month service was $30 a month! The collection person said they see I did try to cancel but golds gym wanted to call me first to see why I was canceling before they would accept my cancellation.What!!??I had no choice but to pay to get it taken care of and off my back but for golds gym I say you are completely insane, outrageous and a disgusting scam company. I WILL NEVER EVER JOIN A GOLDS GYM AS LONG AS I LIVE AND STRONGLY WORN YOU DONT EITHER.

This is the best gym I have ever been to. The gym is always clean with top of the line equipment. The staff is always helpful and friendly. Heather was amazing at helping me set up my corporate account and is always happy to help with any questions I have. I would definitely recommend this gym to anyone looking to get in shape and have a great experience doing it.