Gold's Gym

Beware cancellation fees. Even if you are paying month to month, you must give 30 days written notice before they will cancel. You are also responsible for any ADDITIONAL fees falling in that 30 day window (such as annual fee). You must include your contract number. You can cancel by sending your request to cancel to memberservices@goldsgym1965; include your contract number, which you can get from your gym. You must also include your address, phone, and reason for leaving. Omit anything and it doesn't stick.The gym is spacious and clean and functional. They don't participate in the (free) Medicare Silver & Fit program.

probably one of the worst gyms that i have ever been to, the gym itself is very clean, and well maintained but be careful when you sign the papers, this gym will do anything possible to keep you from canceling your membership, and the fact that you have to send an email to cancel your membership is shady, customer service is terrible here, in fact my friend went in to try and cancel her membership and they REFUSED TO GIVE HER HER AGREEMENT NUMBER, OR THE ADDRESS TO CANCEL HER MEMBERSHIP, talk about terrible customer service.be careful this gym will do anything to over charge you, that is what prompted me to cancel my membership with them, i would rather pay more at 24 hour gym, the customer service is way better, never once got over charged in the 3 years that i was there. I am so happy to be back with them.

Beautiful brand new equipment, cardio cinema makes it so easy to complete a hour of cardio, and a friendly staff. The reviews about "hidden fee's" are pretty ridiculous considering all the fee's are clearly stated on your agreement. If you read what you sign, you wont have any issues at all. It also clearly states the cancel process, cancel 30 days in advance. Pretty standard. I enjoy this gym and I have made tremendous steps towards my goals here. Recommend to anyone looking to better themselves.

If I could give zero stars I probably would.Starting out my experience was just fine. Nice new equipment and a convenient location.But as soon as you want to leave this gym, it is a headache and a half and then some more.First, if you'd like to make any cancellation or talk to someone that knows how to help you, anyone at the front desk or that works there will look at you with a blank stare and tell you to EMAIL "member services".You simply cannot speak to a real person that is knowledgable. Perfect.I moved 200 miles away, and I told the guy at the front desk "hey, I'm moving, what can I do to make sure I'm not paying while there is no gym near me" he said, "theres nothing they can do you're going to have to pay until your contract was over"Okay, so that's annoying. I won't even be using the gym but don't worry, they'll have no problem pulling DOUBLE your usual monthly payment anytime during this period where I am not even there.Finally, after I did email and tell them I wanted out come July when my contract is apparently over... I get another DOUBLE charge and was fed up.I did some research and when I stated in my email that I was moving 200 miles away, they should have stopped all payments coming from me and gave an early cancellation.Well, of course they didn't. I spoke with apparently the one person at the gym that knows anything FINALLY and they said "oh you have to provide proof that you moved"So I wrote a email asking why NO ONE 4 months AGO when I said I was moving and was canceling, did not one single person say, you need to scan some documents and send it my way and we can get that all sorted out for you. (Not to mention the email's I've received back aren't necessarily customer friendly and are very rude)Here's why: this is a shady, money hungry, unethical business that loves to talk fast and sign you up under conditions that 'sound good' but really completely screw you over.I would never recommend this gym to any stranger, family member, or friend, based on the aspect that I respect their time, money, and as a whole person.Don't sign up for this gym. Save yourself the hassle now.

The employees are so rude and don't care about you or anything. Asked about more information for cancelling my membership and was told I'd receive a call, never did! Called back and left message AGAIN and never received a call. I came in and talked to a crabby male who is in charge of this and was told it's a $260 cancellation fee!!!! Yeah I only pay thirty a month but oh my! Now I need to wait out my contract for six more months, ugh. Meanwhile, I joined Cascade Athletic Club in east Vancouver and LOVE it!!! The employees are so kind, classes are so fun and instructors are great! I do pay about $40 a month but cancelling is free because I'm month to month and they have 3 pools, a jacuzzi, a steam room, and a dry sauna!!! Leave Golds asap and if you're considering joining, don't!

I absolutely love this gym! I've been a member since they first opened.All of the complaints about fees make me laugh because everything is clearly laid out in the contract. My daughter is almost 2, and she loves the daycare. I love everything about this place. The staff are so friendly, the cardio cinema is so fun, the space is clean, the equipment is awesome - with individual screens on each cardio machine, and the classes...I never thought I'd love them, but they are AWESOME. The instructors are so good at what they do! Kai, Kelly, Liz, and Ryan are who I have taken classes with, and they are all incredible. I've been a member at 24 hour and LA Fitness, and this is by far my favorite gym. I go 4-6 times a week! Check out my Yelp review for more details!

This gym is clean, has a variety of equipment and plenty of space. The staff is friendly and very helpful. The majority of bad reviews on here are from people who did not get the specifics of their process of cancellation. Jeff the manager was very clear when I signed up how the process worked. You are responsible for cancellation directly so the staff doesn't accidentally misplace info which I can tell you from experience happens a lot at other gyms. You can also forward a copy of the cancellation to a manager in order to make sure the date and copy was set in place. If I wasn't building my own home gym in Ridgefield I would definitely keep working out at this gym. Everyone is very professional and there is plenty of equipment and space even at peak hours.

Review is based on customer service and how this franchise values their customers. The gym itself seems well maintained, although it is still a new gym. When it comes to their contracts definitely be careful. They require you to email them to cancel, and will refuse to refund you any money even if you haven't used the membership in over 9 months, and were out of contract for 2. If you call and ask for help cancelling, the staff is less than friendly, and will just pawn all responsibilities and services to use of their member services email, which also takes a significant amount of time to respond. You'd think they would at least have a confirmation auto responder to make you feel like you weren't just disregarded. I would strongly advise you to consider other gyms that actually value you as a customer and will exemplify that every time you talk to them. I refuse to go back to a Gold's Gym no matter how new or nice the facility, simply because of how they treat their customers. You can find proof of this with a simple google search of "golds gym customer service" and the first thing that will pop up is a dissatisfied customer who doesn't feel that Gold's Gym values their customers at all. I hope this review helps anyone considering this gym, and if you do decide to continue with a membership here, make sure you read ALL the fine print to fully understand what responsibilities you are accepting.

When my wife and I signed up for membership we made it extremely clear to Joshua that we only wanted to try personal training for one month and instead, he wrote down an expiration date 6 months later! Our credit card was repeatedly charged even though we tried to cancel. They refused full refund and told us we had to cancel 30 days in advance even though the training paperwork said nothing about that and I have a copy of it. They are now not returning my phone calls and contact with member services is also being ignored. This is VERY poor customer service, unprofessional, and not how you treat members if you want them to stay members! I do not recommend this gym to anyone!

I have had no problem with this gym, there is enough equipment for how many people are there the time I go which is around 4. Obviously all the equipment is new and works just fine. They have a bunch of cardio machines if that's what your into. The staff has always been nice and friendly and have not pressured me into anything when I was signing up or received a tour. If you are looking for a place just to strictly work out, condition, and train, this is your spot!