Gold's Gym

This gym is disgusting. I called to cancel my account because of the sudden death of my mother. 6 months later I get a huge bill and was sent to collection. I experience harassment by one of the staff at one one point, oh my I could go on. I even wrote letters to reach out and ask for some break on the collection bill. I literally was billed for 7 months and never set foot in the gym. Not a call, not one attempt to let me know that my account was still active.This is a heartless place. If you do cancel you better get paperwork because there is no room for error. They do not care about you.

I’ve been to all the gyms in the Vancouver area and this one has to be the cleanest one I’ve worked out in. Has nice equipment and functional training area, which is nice to mix up your workouts. The staff has always been friendly and helpful! With a price a little cheaper than the local super sport, I’d definitely recommend checking it out if in search for a new gym.

I read quite a few negative reviews on this club but had no reason to post my own until today. Most people are ignorant on cancellation policy by their own fault. Here's a real valid complaint. BUYER BEWARE! This gym will nickel and dime you out of your money with fees! If you only want to have your debit card on file and not your bank they charge you twice for that. After reading other complaints it would be a smart move not to let them have direct access to your account. Heaven forbid you have to get a temporary card and they can't bill you on time they will charge you and additional 20 dollars per month(on top of the other fees)! I was never told of the fee until I looked at bank statemen and saw I was charged without being told. Since they make every adult in your home have separate accounts so they can collect double in fees it added up to over 120 dollars over 3 months! The front desk staff breifly mentioned waiving the fee when updating my card and that was only for 1 acount had I'd known it was 20 dollars I would have cancelled sooner . I was told at that time they would note my account s and not to worry about it. I gave at a star for the great service from Kylie and Terrel.The management staff is lack luster the assistant manager won't hestitate to(unnecessarily) critique your boxing if you are seen using the bag. The GM is quick to place blame on your bank instead of poorly explained contract fees in the rush to get you signed up and did nothing to solve this issue. The gym is new but is missing key equipment for serious lifters. You'd be better off at LA Fitness! Lower prices and more ammenities and no fees! I'm sure there is a bs rrsponse from management about this review but it's just bs to cover his ass for not saving my families account! Go elsewhere there are better gyms in the Vancouver area with more locations. I challenge you to find any other gym in Vancouver with such low ratings over faulty business practice! Bravo voted most scandalous gym in Vancouver!

Hands down the best gym in the city! The equipment selection is second to none and the entire facility is always “hospital clean”. The bar of genuinely friendly is set high by the manager Jeff, who clearly leads by example. Anyone looking for an awesome gym, the search stops here.

The daycare is often running illegally as far as staff/child ratio. I couldn't trust that they could watch my baby in there. So I had to cancel. If you've read other reviews then you know that this gym runs the whole scam of cancellation where they "can't" do it for you, you have to email that you want a cancellation. I guess that's better than the certified mail scam. Anyone with an iota of intellect can see it's just a scam to get people to not cancel and it should be illegal. If that weren't bad enough, the employee wrote email address out for me wrong "accidentally". Luckily when I emailed it I noticed the failure to deliver email letting me know it was a fake email. So I went back in a got the right email address. Unlike some reviewers, they cancelled it after that without "reaching out" with phone calls, letters, emails, texts, house calls, or carrier pigeons, before cancellation that is really just another scam to keep people from cancelling. I can't believe some gyms still operate this way. QUIT THE SCAM TACTICS AND STOP BREAKING THE LAW IN YOUR CHILD CARE CENTER!

My favorite part of this gym would be the staff and the way each one interacts with the customers. Whether it’s just entering or leaving, working out with a trainer, or as little as a smile to say “hi,” the staff truly treats you like extended family. Treating me like I’m your friend and not just another customer is one of the many reasons I remain loyal to Gold’s.

Gold’s gym is awesome! The staff are super friendly and the gym is very clean. I would highly recommend Gold’s to anyone looking to join a gym.They offer a great range of group fitness classes with very welcoming and caring instructors.The trainers are very knowledgeable and have your best interest in mind.

I like the Team Training and Small Group Training with a Personal Trainer at Vancouver Gold’s Gym!. I prefer to do my workouts with a Trainer along with a few other people so this is perfect for me and I try to workout 4 to 5 days a week. The Trainer I primarily work with is Tylor and he is great! I’ve had back problems in the past and he has always been careful to make sure I am doing the exercises appropriately yet encourages me to strive to do more reps and increase the weights safely. Plus he’s very personable and makes the workout time “fly by.” As for results - I’ve lost over 25 lbs and several inches on my waist since January of this year (it’s now the end of August). I’ve also been able to work out with other Trainers (Kenna, Theresa, Emmett and Terrell) and all have been amazing and have taught me something new. I highly recommend the Team Training and Small Group Training at Gold’s Gym!

I have been with Golds for a year now. Recently I wanted to upgrade my membership and had some confusion over charges that came out of my account. Went through a few people before Meagan helped me. She was so patient as I tried to wrap my head around what she was explaining. I really appreciated her attitude and kindness. She took time and never showed any frustration as I took a few tries to get it. Thank you. Your overall staff has been wonderful and is one of the many reasons I choose Golds over any of the many gyms in Vancouver. Tama L.

I love Golds Gym at the Vancouver Mall!! I’ve been a member for a couple of years and was a former member of 24hr Fitness. I love the friendly staff and great atmosphere! It’s extremely clean and all the equipment is in excellent condition. I love this club so much I decided to become a Spin Instructor and teach classes now.