24 Hour Fitness

The club only displayed FOX national news on their TV monitor. They should display all three networks (CNN, MSNBC, FOX) or None at all!

This 24-hour fitness center is the largest in Ventura County. They have a steam, sauna, jacuzzi, swimming pool, hot tub, all weights great area at The Collection.

Called this location to cancel my membership. Conveniently when you go to cancel on their website it gets you stuck on a loading screen when everything else loads perfectly. Jessica answers the phone and I explain my situation. She very rudely interuppts all my questions and comments, not letting me finish what I'm saying before she starts talking. At the end of the call I tell her "ok, I'll continue with the instructions on the website". In a rude and petty voice she goes, "Great thanks BYE" and i immediately hear the phone hang up. She was able to guide me to the page I needed but she was extremely rude. I work in customer service and have never treated a customer that way. Not sure if she is an associate or a manager but I hope to god she doesn't manage anything with an attitude like that.

Location is great, converted 2-story mall box store, but management is absent! 2nd floor gym space/ cool but.jerks that drop bells pushing too hard, idiots that wear shoes and gym clothes in saunas- gtfo! It’s always the 1% that ruin it…so managers step up!

I enrolled at 24 hour fitness for the pool and I got a good deal. I was diagnosed with fibromyalgia few months ago. The problem I have is the members that use the sauna. When there done with the sauna they run and jump into the pool! WTH! There are people swimming in the pool. Its dangerous, disrespectful and rude! These members don't rinse off before getting in the water. They come from working out with weights, go into the sauna and jump in the pool like a big bear. I never see anyone walking through the pool area. Employee offices and front desk is literally 20 feet from the pool.Maybe putting an employee in the swim area might be helpful.The hot tub needs to be cleaned!I never see staff walking around checking on things. Never see a cleaning crew. My old gym had this.I hope this gym steps up.

Too crowded… they also allow homeless people to use facilities (shower, sauna, pool, hot tub). Effing gross!!!!!

The windows are filthy. You can trip over the hundreds of gum droppings at the entry. The floors need a scrubbing. The manager seems to be putting a priority on membership sales. So sad.

The saunas smell like a baby threw up in a sweaty gym sock. There are signs up but no one pays attention to them and are constantly wearing their disgusting gym shoes in the sauna. Also I believe they only clean them once a week. The staff rarely enforce this rule and even when they do mention it, it’s very casual and no one listens. Really disappointing because the saunas are one of the main reasons I bought the year membership for me and my wife. I’ve given this feedback to the management but nothing has changed, so also consider that.

2023, and it's still NOT 24 hours.

Good gym with plenty of equipment and a very spacious cardio area, very clean facilities and very friendly reception staff.😊 …